Reed Hyundai of Kansas City - Service Center

Everyone very nice and pleasant. Smiles and helpful.The Everyone very nice and pleasant. Smiles and helpful. The older gentleman out in the garage was very sweet and showed me where everything was... Th Everyone very nice and pleasant. Smiles and helpful. The older gentleman out in the garage was very sweet and showed me where everything was... The checkout guy was friendly. More

I had two tasks scheduled for my car, a oil change and tire air pressure check and rotation. The paperwork I received showed the air pressure was set at 35 lbs, The air pressure displayed in the in car ai tire air pressure check and rotation. The paperwork I received showed the air pressure was set at 35 lbs, The air pressure displayed in the in car air pressure system showed 31 lbs for 3 tires and 32 for the other. I checked them myself they checked to be 32. I'm wondering if they were actually checked at the dealership. More

This was my first time getting maintenance at Reed. I was given a 1 hour estimate for work upon checking in. (Oil change & tire rotation.) After about 2.3 hours, I walked to the counter and was told about a given a 1 hour estimate for work upon checking in. (Oil change & tire rotation.) After about 2.3 hours, I walked to the counter and was told about a recall which they were finishing up. That's fine, but I would have liked to have an accurate initial estimate or notification about additional work. I tried to check in via the text line, but received no reply after 20 minutes so I went to the counter. Service employees were standing at the counter, but when I asked for help, they said they didn't know what was going on and I'd have to wait until someone else returned. They left. I met Felix about a minute later. Felix was very helpful and sent me on my errand with Art, who was kind and interesting. I suppose my two points of frustration were with communication and clarity about which employees were there to help customers and which weren't. More

The Service Team is extremely efficient and helpful. Quinton the Valet Driver was a pleasure, I have never in my lifetime received such good service. WELL DONE! helpful. Quinton the Valet Driver was a pleasure, I have never in my lifetime received such good service. WELL DONE! More

Hyundai always makes sure my vehicle is well maintained. I appreciate the recommend items when it’s time for the proper recommended services. Hyundai staff had always been very professional, understanding, I appreciate the recommend items when it’s time for the proper recommended services. Hyundai staff had always been very professional, understanding, and polite. More

I have been very happy with Reed Hyundai's service. I love my Genesis sedan and they have done a good job of taking care of it. love my Genesis sedan and they have done a good job of taking care of it. More

Every time I bring my car for service something gets forgotten or just ignored!! Every time!! The concierge‘s service Michael not even be there you reserve a car they call you up tell you sorry we don forgotten or just ignored!! Every time!! The concierge‘s service Michael not even be there you reserve a car they call you up tell you sorry we don’t have one for that day I’m just done to take it to some other dealer for service and from now on I’ve tried talking to management about it he just goes on deaf ears it seems like so I guess that’s it.The service riders were more interested in the TV and just ignored us then they were worried about the service. More

Joseph in Service, Micah in Sales and the Detail Guy all did an Excellent Job on Wednesday. They were friendly, courtious, and did a great job. did an Excellent Job on Wednesday. They were friendly, courtious, and did a great job. More

Manny was such a dream to work with. Honestly this was probably my best service experience at Hyundai thus far. He was just genuine, caring and professional - a winning combination! Also, Art who just w probably my best service experience at Hyundai thus far. He was just genuine, caring and professional - a winning combination! Also, Art who just went out of his way and/or above and beyond made sure I got my car the second I walked back into service - he wasn't even the service guide I was working with. He also washed my car - it was just really exquisite service. And, Gilbert is always friendly, professional and reliable. Outstanding service experience!! More

Good service and nice people! Had an issue with the invoice and helped me over the phone! Will continue going here to service my car. invoice and helped me over the phone! Will continue going here to service my car. More