Kansas City Hyundai

Terribly Slow My oil change took nearly an hour and a half. I had my car there at 7:10 for my 7:15 appointment and didn’t leave until 8:40!! Oil changes don’t take My oil change took nearly an hour and a half. I had my car there at 7:10 for my 7:15 appointment and didn’t leave until 8:40!! Oil changes don’t take that long. The worst part was I asked how long it would take before I scheduled it and I got told 20-30minutes. After my oil change I asked what took so long they blamed it on the computer... I didn’t feel like a valued customer. I have another free oil change per my purchase agreement for my new car and after my experience, once I use that oil change I will no longer be coming back for service. The wait was just ridiculous. No reason to go to Reed when the mechanic that worked on my old car would change my oil in under 30min. I’d rather give him my money and save time. Also, I don’t know who I worked with so I chose the entire service team below. Staff was friendly but saw them standing around a lot.... More

Very helpful and knowledge. I am glad they told me my service was going to take more than two hours so I didn't need to stay there and wait. I am glad they told me my service was going to take more than two hours so I didn't need to stay there and wait. More

Quick and Courteous Service Josh with the service department was courteous and answered some unanswered questions I had with my prepaid maintenance plan. When I purchased my Josh with the service department was courteous and answered some unanswered questions I had with my prepaid maintenance plan. When I purchased my car the lady working in finance sold me a prepaid maintenance plan. I initially told her that I did not want to add any cost to the deal that Matin and I agreed to. She then told me that this basic plan would cover my oil changes and tire rotations at 7500 miles for the next 5 years. The truth is that the plan only covers conventional oil so I will have to change my oil every 3750. Had I known this, I would not have financed this additional cost and just paid for the oil changes on my own and possibly just used what ever the service department recommended to keep my warranty for the car. So far, the adding of the prepaid maintenance plan under false pretenses is the only issue I have had at Reed Hyundai. More

Professionally Serviced I had a standard oil and filter change. Everything went smoothly and I was treated in a friendly and helpful manner. The overall service was excelle I had a standard oil and filter change. Everything went smoothly and I was treated in a friendly and helpful manner. The overall service was excellent. More

Bare bones, long wait for an oil change. The best thing about my service (oil change) was getting an appointment. All else bare bones. Would have liked it if they put air in the tires and h The best thing about my service (oil change) was getting an appointment. All else bare bones. Would have liked it if they put air in the tires and had a fast track for a simple oil change More

30,000 mile checkup Service advisor was friendly, well mannered, answered my questions, was thorough at check-in by taking pictures of all sides, informing me of process, Service advisor was friendly, well mannered, answered my questions, was thorough at check-in by taking pictures of all sides, informing me of process, and alerted me in a timely manner. The most impressive service rep I have dealt with so far. More

Quick, Professional, Missed on Couple of Things For the Most part great service and comfortable with the staff. Quick but left me hanging with a ODID Inspection due to Out of State Licensing. Reed H For the Most part great service and comfortable with the staff. Quick but left me hanging with a ODID Inspection due to Out of State Licensing. Reed Hyundai defianetly dropped the ball on that aspect. More

15,000 mile service I took my car to have it's 15,000 mile service done, the service rep. knew his job and took my car and had the service done in a time pleasing to me. I took my car to have it's 15,000 mile service done, the service rep. knew his job and took my car and had the service done in a time pleasing to me. The waiting room was clean and i enjoyed the coffee and roll that they supplied, and in shortly my car was ready. Thank you for the great service, and the candy bar when the job was done Great Job! More

Excellent Ethan Rittman was an amazing sales rep. He really exhibits great core values and made this experience the best we had received on our car buying journ Ethan Rittman was an amazing sales rep. He really exhibits great core values and made this experience the best we had received on our car buying journey. Peter Sargent was just as amazing. Thank you Randy Reed! More