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Kansas City Hyundai
Merriam, KS
2,541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 28, 2021
Our first greetings came from 2 very friendly people. The waiting area was clean and comfortable. waiting area was clean and comfortable. More
by CHARLITA
Verified CustomerEmployees Worked With
September 27, 2021
The customer service is extremely poor. I waited over 2 hours for a scheduled 7:00 oil change. Customer service personnel were unfriendly, didn’t greet me, no smiling, overall acted like I was an inconve hours for a scheduled 7:00 oil change. Customer service personnel were unfriendly, didn’t greet me, no smiling, overall acted like I was an inconvenience to them. Told me it was taking longer because of recall item but then said they didn’t fix it. Then said they were running behind, not sure how a 7:00 appt can run behind when it’s the first appointment of the day. then they tried to charge me when it was covered with the new car 30K coverage. At my request she looked it up and then agreed with me. Will not be recommending this location. Managers did call when I left poor review on line and did apologize so sounds like they are trying to fix the problem. Might need to hire new staff on customer service. More
by lindawait64
September 25, 2021
They got me right in for my appointment. They work was done in a timely manner. Everyone was helpful. done in a timely manner. Everyone was helpful. More
by jhobley68
Employees Worked With
September 25, 2021
Great service. Service advisor was helpful and car was washed and cleaned and ready to go in a timely fashion. washed and cleaned and ready to go in a timely fashion. More
by Jhawktalk
September 25, 2021
Had appointment for an oil change and 2 other things. They did the 2 things but no oil change. The technician said it was my fault when I signed in. They did the 2 things but no oil change. The technician said it was my fault when I signed in. More
by JBUTLER60
September 24, 2021
Got scheduled promptly, in and out for service in reasonable time. Service staff was courteous and friendly. Jordan answered a couple of operational questions so I didn't have to search the manual. reasonable time. Service staff was courteous and friendly. Jordan answered a couple of operational questions so I didn't have to search the manual. More
by MrWizard
Employees Worked With
Jordan
September 22, 2021
Everyone was extremely friendly and polite. Great customer service and the service was quick and efficient customer service and the service was quick and efficient More
by a.bridges00
Employees Worked With
September 21, 2021
Always get fast and friendly service at Reed Hyundai. Will return there for my next car purchase. Will return there for my next car purchase. More
by kona driver
Employees Worked With
September 17, 2021
Everyone was very friendly and helpful. Although they were running late on my service they were accommodating. were running late on my service they were accommodating. More
by me1
Employees Worked With
September 16, 2021
Excellent service which they took very good care of me Only a call away with a smile! Only a call away with a smile! More
by LAYDBAC
Employees Worked With
