Kansas City Hyundai

An "OK" experience First I have not purchased a car since 2012. By the time I narrowed down what I wanted and which dealership had it in stock I ended up with Reed Hyua First I have not purchased a car since 2012. By the time I narrowed down what I wanted and which dealership had it in stock I ended up with Reed Hyuandi. We worked with Cassandra on a Test drive of the Palisade, but we decided we wanted a Santa Fe Limited. We worked with Ben M. on a test drive for that. It was very confusing because via text you were talking to someone vs. when you went in. I wasn't sure who did what or if they worked off commission. They assured me they work as a team. Cassandra was off the day we purchased the car so we worked with Ben M. Great Guy!! We loved our experience with him. Although changing between agents made things confusing for everyone involved. In the system we were told the Vehicle we were purchasing had 26 miles on it. When Ben went to get the car he came to tell us it actually had 523 or so miles on it. (He was upfront and honest - that meant alot). We had just signed all our paperwork, so it was discouraging, but were told by our Finance guy (AJ Kanaziz) it wasn't a big deal, but it was to us. The finance guy did not always talk nicely about the salesman and I did not appreciate that, because we had a good rapport with Ben. The experience with finance was not fun. At that point we had been there a long time and we just wanted to go. In addition on the sticker it stated we got a full tank of gas, but we found out verbally no, they only give you $12, but that's not what the sticker stated. I was told I could pay cash, but then when we came in the next day was told I had to finance to get the rebates I got. Between each dealership doing something different, the TV ads, etc. things weren't clear to me but I had not purchased a car since 2012. In the end I was just glad to not be dealing with it anymore, but I did finally get my new car. More

Very service oriented! Everyone was very accommodating and kind. I scheduled online and they sent a driver to pick up my car and left me a car to use while mine was being s Everyone was very accommodating and kind. I scheduled online and they sent a driver to pick up my car and left me a car to use while mine was being serviced. More

Efficient and helpful I made an appointment the day before and came a few minutes early. They took the car right away and were done in less than the amount of time they qu I made an appointment the day before and came a few minutes early. They took the car right away and were done in less than the amount of time they quoted. All service was explained and when there was a mistake in the price, they took care of it immediately. More

The normal experience The usual great service. Your service advisor even pointed out that I had previously had some work performed and didn't need now. I will in and out The usual great service. Your service advisor even pointed out that I had previously had some work performed and didn't need now. I will in and out in less than an jour. More

brake and recall service I called on a Friday afternoon and was scheduled for a first available appointment on Monday. The service department was able to start early on my rep I called on a Friday afternoon and was scheduled for a first available appointment on Monday. The service department was able to start early on my repair late Friday and by Saturday it was done. Excellent service. More

Oil change and full service I booked service online and it was an easy and fast process. It was my first time coming to this dealership and I was not disappointed. Felix did a gr I booked service online and it was an easy and fast process. It was my first time coming to this dealership and I was not disappointed. Felix did a great job, super nice and helpful! More

Always great! It's easy to make, keep, and complete an appointment. The staff is really friendly, and the wait times are always very reasonable. I feel like they ar It's easy to make, keep, and complete an appointment. The staff is really friendly, and the wait times are always very reasonable. I feel like they are especially good at getting my car done quickly knowing I'm waiting at the dealership. More

Timely service and prompt communication They were able to handle a diagnostic on a weekend even in the limited hours. The cost of service was high, but they provided a direct text number th They were able to handle a diagnostic on a weekend even in the limited hours. The cost of service was high, but they provided a direct text number that I could use for questions and were quick to update me with changes. Service was finished earlier than estimated. More