Kansas City Hyundai | Page 2

Worst service department. Took my car in on Monday for a light on the dashboard and they ended up keeping the car over two weeks. They never call you to communicate the issue Took my car in on Monday for a light on the dashboard and they ended up keeping the car over two weeks. They never call you to communicate the issue or update you to the status of the vehicle or parts. The prior owners to Reed handled the service department much better. Reed has made me hate Hyundai. I want ownership to be aware of what is going on at the dealership service department. More

I had my car towed to the dealership thinking it would be fixed rather quickly, boy was I wrong. Didn't offer a timeframe on when it would get repaired and didn't offer me another car to use while I was wai fixed rather quickly, boy was I wrong. Didn't offer a timeframe on when it would get repaired and didn't offer me another car to use while I was waiting for my car to get fixed. Apparently they don't have any mechanics there that know how to repair cars other than oil changes, brakes, etc. Didn't receive my car back for 10 days. The repair only lasted for 24 days and my car wouldn't start again, so I had the car towed there again thinking that they would honor the previous receipt of repairs that were done, and then told me that it was a separate issue and would charge me again for repairs. They had to order the part they needed to replace, no timeframe again on when it would be fixed, no callback from service writer/adviser and was terrible and seem to not care how long I waited to get my car. I finally got my car back repaired and took them 3 weeks! THE WORST DEALERSHIP SERVICE THAT I'VE EVER EXPERIENCED! If you have a hyundai vehicle that needs repairs, DO NOT TAKE IT TO REED HYUNDAI in Merriam, KS. & Don't be fooled by those 5 star ratings, those all appear to be faked. More

I went in to purchace a used car twice and both time their service was terrible. The first time we went in, we wanted to purchase the car, but wanted to go through our bank to get a loan. We were read their service was terrible. The first time we went in, we wanted to purchase the car, but wanted to go through our bank to get a loan. We were ready to put a holding fee on the car, which earlier in the day they said we could do, and they said they wouldn't let us do that. The second time, we had an appointment for over two days on a car. We ask them that morning if the car was still there and they said yes. We get there and they tell us someone else is ready to purchase the car which they did. They gave us no warning and just wanted us to come to the lot even though the car we came to look at was being sold. Both visits were a huge waste of time and they did not even apologize for it. More

I took my car into Reed Hyundai for serivce and it was the worst experience I have ever had with a dealer's service department. My car was not returned to me for 16 days. I got a ton of excuses and a bu the worst experience I have ever had with a dealer's service department. My car was not returned to me for 16 days. I got a ton of excuses and a bunch of "run around stories" as to why it was taking so long to repair my car. The service writer/adviser was not very prompt in returning my calls to give me updated info. My entire experience with Reed was horrible. I would recommend that you get your car serviced elsewhere. More

I went to the dealership this evening with questions about the new technology on my new car. (Couldn't figure out much on my own! I'm so low tech!) A sales rep named Liam Walsh came out to my car with about the new technology on my new car. (Couldn't figure out much on my own! I'm so low tech!) A sales rep named Liam Walsh came out to my car with me and spent a good half hour explaining the features of my car. He was friendly and didn't get frustrated with my lack of tech knowledge. I didn't even buy my car at Reed Hyundai! It was a gift to me and was purchased in another city. -- Anyway, Liam was extremely helpful and I was very impressed. Thanks so much, Liam! More

Took my car in for regular maintenance, including a tire rotation and a small warranty recall. Dropped my car off the night before and it took them ALL day to finish the work. They charged me $150 for norm rotation and a small warranty recall. Dropped my car off the night before and it took them ALL day to finish the work. They charged me $150 for normal maintenance and tire rotation, which is outrageous compared to what I normally pay. THEN they actually charged me a $5 service charge to use my Credit Card. What?? My hair stylist doesn't even do that and she's self-employed! I've had trouble with this place before and I've now learned my lesson. Never ever will I give this place my business again. I will go to a different dealership for warranty work. More

Had simple oil change and tire rotation was in and out quickly no issues or drama. quickly no issues or drama. More