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Kansas City Hyundai

Merriam, KS

Overview
Employees
Reviews
Vehicles
3.9
2,548 Reviews
The team at Kansas City Hyundai would like to welcome you to our dealership in Merriam, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Hyundai vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Merriam, you can always count on the professional technicians in our Hyundai service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Merriam count on the high-quality vehicles and services found at Kansas City Hyundai, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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7050 W Frontage Rd

Merriam, KS

66203

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Showing 2,548 reviews

June 19, 2013

We had the best experience with Shawnee Mission Hyundai! Dave Burris was exceptionally knowledgeable about all the different models, and helped steer us toward the perfect car for us! We are extremely happy More

by lvmygsp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Burris
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June 18, 2013

It's always great when you return to a dealership and you are remembered which James, Michael and Patrick all did. We were treated well and feel we got a great car. We plan on returning so our daughter More

by LilaRomp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Duffer
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June 18, 2013

James had such a wonderful attitude throughout the entire experience. I felt comfortable talking with him about the car, because I felt like he was well educated about this field and didn't pressure my famil More

by AshleyBerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 13, 2013

My wife and I were looking at buying a new car. The 2013 Hyundai Elantra looked like a really good value for the price. Dave Burris of Shawnee Mission Hyundai was our salesperson. He was verypolite, courteo More

by DavidMcGee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Duffer, Dave Burris
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June 12, 2013

My 23 year old son was hijacked for 3 hours by this dealership on 5.31. He actually signed loan documents....yet when I reviewed them I discovered they had PACKED ON 9,000 IN AFTERMARKET SERVICES !!!! More

by sj60tiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deborah Essex
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Jun 13, 2013 -

sj60tiger responded

Several times you state "you did not hear from my son for 17 days or 2 weeks." Would you care to see the phone records for the calls he made to the dealership and your staff? I doubt you would as these phone records would totally invalidate your statements. Just another example of whoever wrote the response does not know the facts. AGAIN, I WOULD BE GLAD TO PRODUCE PHONE RECORDS OF THE CALLS MY SON MADE TO YOUR DEALERSHIP. THE LENGTH OF THE CALL WILL VALIDATE THAT HE IN FACT DID COMMUNICATE WITH YOUR DEALERSHIP MULTIPLE TIMES. In fact, he spoke with your salesperson ON THE SATURDAY THE CAR WAS SOLD, and multiple times prior to that. I have the phone records to prove beyond a doubt that what you say is totally without basis. And, you have your dates wrong. The check was not presented to the dealership on 5.25 as you state, but was presented and accepted by the dealership several days after. Please, if you are going to respond, get your facts straight before doing so.

Jun 13, 2013 -

sj60tiger responded

Mr. Lubbers, in responding to your voice mail message that "gosh, I don't have my facts straight..." the evidence below obtained from Sprint PCS call logs clearly refutes the dealership claim that "no contact between the buyer and seller occurred for a period of "17 days" or "2 weeks."" The 37x-066x number is the cell phone number of your salesperson, Deborah Essex. Out of respect for her, I did not publish her complete number. Four times the buyer communicated with Deborah. As you know, the 642.9600 number is the SM Hyundai phone number as listed on the card given to me by John Heeter, Used Car Manager. The evidence clearly shows the dealership's response is inaccurate. The dealership's attempt to place blame on the buyer for not communicating is completely inaccurate and a failure to accept responsibility for substandard business practices. We talked on Tuesday, and you offered to try and find a vehicle comparable to the vehicle which was sold out from under the buyer. Your voice mail message yesterday evening indicated (1) I was inaccurate in my statements and (2) you "thought you had found a vehicle in Topeka." Well Mr. Lubbers, I am not inaccurate in my statements. That said, let's hear about what you have found. You have my number. 06/10/13 1:29 PM 913-37x-066x KANSASCITY,KS 6.0 06/08/13 3:55 PM 913-37x-066x KANSASCITY,KS 2.0 06/05/13 4:15 PM 913-37x-066x KANSASCITY,KS 3.0 06/05/13 4:10 PM 913-37x-066x KANSASCITY,KS 1.0 06/11/13 4:59 PM 913-642-9600 Incoming, 2.0 06/11/13 4:54 PM 913-642-9600 Incoming, 1.0

Jun 13, 2013 -

sj60tiger responded

One more "fact." The date of the $500 check was June 5, THREE DAYS before the vehicle was sold. The issuing of the check involved the buyer and several staff from the dealership. Once again, another piece of evidence that the buyer DID INDEED communicate with the dealership multiple times prior to the vehicle being sold out from under him.

Jun 24, 2013 -

Kansas City Hyundai responded

Mr. Bartlett, First and foremost we would like to apologize for the way that the events unfolded. It seems that there has been some miscommunication not only on what took place here at the dealership but what the expectations were after we were given a deposit check. We are extremely sorry for our part in this. When it comes to the aftermarket services that your son picked out and chose to purchase, he was in no way taken advantage of. All of the services he was offered are the same services that all customers are offered in the finance office when purchasing a car. We can't 'pack' on $9000 worth of services. Every single service that was on your son's contract was something that he opted for and ultimately signed up for. The deal was contingent on your approval and signature, not just the trade. You were kept in the loop and shown the paperwork. We understand if you didn't agree with what your son picked out which is why we agreed to cancel it as soon as we were notified to. Where the lack of communication happened is on the 5th when your son brought the check in and made plans to come in the next day (the 6th) and did not make his appointment or call. When there was no communication again on the 7th that is when the dealership wasn't sure your son was still interested in the car. When the 8th came around and they had someone interested in the car they (John Heeter specifically) tried multiple times to get in touch with your son without an answer. Because of the no show on Thursday the 5th and not being able to get in touch with your son Friday, or Saturday afternoon to confirm he still indeed wanted to purchase a car that he had not shown up to buy, is why the car was sold. All that said, we still want to make you and your son happy and help get him another car similar to the one we had. Our GM and used car manager are working together and one of them will be reaching out to you as soon as we can lock the car down. We do care about customer service and the reason I am giving you the above explanation is only so you will understand the position we were in. We do apologize that we sold the car that your son was interested in and if you give us the chance we will make it right. We hope by the end of all of this that you and your son will be happy customers and your son will have the car he loves As far as the deposit check goes, we are very sorry that it took 48 hours instead of the stated 24 hours to be refunded to you. There are some logistics to getting a check cut that can take closer to 48 hours but no excuses, we apologize. We hope that with a better understanding of the time frame and the lack of communication you will understand the position we were in. However, we are very sorry for any inconvenience that this has caused you. As our GM told you we would be happy to continue looking for the car your son wants and have a driver bring it here when we do. Sincerely, Shawnee Mission Hyundai

June 12, 2013

Had not purchased a car for a long time so when my husband & I decided it was time we reviewed several other dealers and cars online and then decided we would look closer at the Elantra. Called Shawne More

by sdm441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 12, 2013

My wife and I were looking at new cars. The 2013 Hyundai Elantra Limited really caught our eye above all of the other vehicles. Greg Hamburg of Shawnee Mission Hyundai was our salesperson. He was extremel More

by Boodro1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 11, 2013

The whole experience was great. We were able to test drive and do the financing in under two hours. The salesman, James Ford, was very knowledgable and accommodating. Everyone was gracious about staying More

by shawnschieber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 05, 2013

Dion was very professional and his help was greatly appreciated. I was very impressed. Thank you. I have no complaints. What else can I say. More

by temcgurk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Monroe
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June 05, 2013

We came in for a used car and, through James' work, we were able to get a brand new car for something that was still within our budget. We never felt pressure to buy and feel great about our purchase a More

by LucyFar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 10, 2013 -

Kansas City Hyundai responded

We are so glad that you were able to get the NEW 2013 Santa Fe with the all new bodystyle AND stay in your budget! Thank you so much for your feedback and kind words about James Ford. We hope you love your new Hyundai SUV and have lots of adventures in it. Come back and see us anytime at Shawnee Mission Hyundai for service or even a cup of Starbucks coffee on us! Sincerely, Shawnee Mission Hyundai

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