Kansas City Hyundai

I went in for an oil change and I was right on time for my scheduled appointment. This was the longest I have ever had to wait-2 hours is way too long when I booked this ahead of time. There was no communi my scheduled appointment. This was the longest I have ever had to wait-2 hours is way too long when I booked this ahead of time. There was no communication-no checking in with me-no giving me a text....nothing. When i finally went to see what the deal was, I was told they were overbooked-sorry but that should not happen or let me know before I sit and wait for that long. I was there for an oil change-the mechanic did great-but the guy at the desk, no so much. I also had the batteries replace on my key fabs since the indicator light came on-I was thinking maybe they could throw those in since I had to wait so long-but no such thing happened. I hope they do better next time. More

I had an appointment and waited nearly 3 hrs for an oil change & tire rotation. In addition the plastic plate that protects the under carriage comes loose at highway speeds & drags. I own 3 Hyundai’s and h change & tire rotation. In addition the plastic plate that protects the under carriage comes loose at highway speeds & drags. I own 3 Hyundai’s and have the same problem with all three. I’d really like to get this fixed More

Work done was good but they treated me like I was a nuisance rather that a customer paying their paycheck!! Service desk was inattentive and did not value my time at all. I would not come back except nuisance rather that a customer paying their paycheck!! Service desk was inattentive and did not value my time at all. I would not come back except is where I bought the car. Nobody seemed motivated to help patron and acted like they did not care Finally had to ask for a ride home. Driver was great and the only positive from the 3plus hours I had to wait to have an oil change completed. Even had an appointment made days before. Been to that service dept. many times in last 10 years and was always great before but not this time. More

Easy to schedule - service was timely and efficient. Service staff was knowledgeable and helpful. Waiting area was well appointed. I would have liked to see staff following better COVID preventive prec Service staff was knowledgeable and helpful. Waiting area was well appointed. I would have liked to see staff following better COVID preventive precautions. More

I appreciated that my oil change issue was resolved in a very timely and professional manner by the Shane Stanley the general manager. What was a negative customer service experience turned out to be a pos very timely and professional manner by the Shane Stanley the general manager. What was a negative customer service experience turned out to be a positive customer service experience because Shane Stanley listened and acted in a manner that provided customer satisfaction. Shane Stanley should give workshops or training sessions on customer service relations. More

Everyone is very professional and well trained regarding the vehicle. I greatly appreciate them explaining in advance what needs to be done and the expense. Definitely quality service. the vehicle. I greatly appreciate them explaining in advance what needs to be done and the expense. Definitely quality service. More

I came in for an oil changed and tire rotation. The customer service was great even though they were busy. Thank you so much guys! customer service was great even though they were busy. Thank you so much guys! More

Always great service and the Staff is always friendly. Any add on services are always explained so I can understand what and why it is needed. Any add on services are always explained so I can understand what and why it is needed. More

The service was great, everyone was kind. It took 2 hours to do an oil change. I would have appreciated some communication on that. Overall was well though! to do an oil change. I would have appreciated some communication on that. Overall was well though! More

Easy to schedule an appointment. Got me right in and finished before the estimated time. Extremely pleasant to work with and very helpful as well. finished before the estimated time. Extremely pleasant to work with and very helpful as well. More