Kansas City Hyundai

I waited two hours for a pre-scheduled oil change with no communication in the meantime. Really an unacceptable amount of time when I can pay half the cost and be done in 15 minutes at a Jiffy Lube down the communication in the meantime. Really an unacceptable amount of time when I can pay half the cost and be done in 15 minutes at a Jiffy Lube down the road. More

Took entirely too long and I asked the man for what I usually got oil wise. He changed it to synthetic which cost more. On top of that he seemed to be working everyone at once so whenever I asked a quest usually got oil wise. He changed it to synthetic which cost more. On top of that he seemed to be working everyone at once so whenever I asked a question he continuously got distracted and moved super slow. What normally takes me 1 hour had me there for 3! More

Sat inside my car upon check in then went inside & greeter asked name but didn’t check what was to be done. & said it couldn’t. Car not ready when promised and then texted landline rather than called greeter asked name but didn’t check what was to be done. & said it couldn’t. Car not ready when promised and then texted landline rather than called as requested! No one introduced themselves so rating everyone poorly More

Joseph Dean gave me a lot of attitude because I got my oil change too early. It had been 6 months since my last one. oil change too early. It had been 6 months since my last one. More

I am extremely disappointed with the Hyundai Sonata and the various $ to fix it. I had to call the service department because no one called me back to say it would be $1,700 to fix the steering column. the various $ to fix it. I had to call the service department because no one called me back to say it would be $1,700 to fix the steering column. More

I went in for an oil change and I was right on time for my scheduled appointment. This was the longest I have ever had to wait-2 hours is way too long when I booked this ahead of time. There was no communi my scheduled appointment. This was the longest I have ever had to wait-2 hours is way too long when I booked this ahead of time. There was no communication-no checking in with me-no giving me a text....nothing. When i finally went to see what the deal was, I was told they were overbooked-sorry but that should not happen or let me know before I sit and wait for that long. I was there for an oil change-the mechanic did great-but the guy at the desk, no so much. I also had the batteries replace on my key fabs since the indicator light came on-I was thinking maybe they could throw those in since I had to wait so long-but no such thing happened. I hope they do better next time. More

I had an appointment and waited nearly 3 hrs for an oil change & tire rotation. In addition the plastic plate that protects the under carriage comes loose at highway speeds & drags. I own 3 Hyundai’s and h change & tire rotation. In addition the plastic plate that protects the under carriage comes loose at highway speeds & drags. I own 3 Hyundai’s and have the same problem with all three. I’d really like to get this fixed More

Work done was good but they treated me like I was a nuisance rather that a customer paying their paycheck!! Service desk was inattentive and did not value my time at all. I would not come back except nuisance rather that a customer paying their paycheck!! Service desk was inattentive and did not value my time at all. I would not come back except is where I bought the car. Nobody seemed motivated to help patron and acted like they did not care Finally had to ask for a ride home. Driver was great and the only positive from the 3plus hours I had to wait to have an oil change completed. Even had an appointment made days before. Been to that service dept. many times in last 10 years and was always great before but not this time. More

Easy to schedule - service was timely and efficient. Service staff was knowledgeable and helpful. Waiting area was well appointed. I would have liked to see staff following better COVID preventive prec Service staff was knowledgeable and helpful. Waiting area was well appointed. I would have liked to see staff following better COVID preventive precautions. More

I appreciated that my oil change issue was resolved in a very timely and professional manner by the Shane Stanley the general manager. What was a negative customer service experience turned out to be a pos very timely and professional manner by the Shane Stanley the general manager. What was a negative customer service experience turned out to be a positive customer service experience because Shane Stanley listened and acted in a manner that provided customer satisfaction. Shane Stanley should give workshops or training sessions on customer service relations. More