Kansas City Hyundai

I was told service was running late and it would be 1 to 1 and 1/2 hours. It ended up being 2 and 1/2 hours. I wish he had been more accurate in his estimate. Also I had called in to service a couple of wee 1 and 1/2 hours. It ended up being 2 and 1/2 hours. I wish he had been more accurate in his estimate. Also I had called in to service a couple of weeks earlier to find out the service interval and was told it was 7,500 miles. When I brought the car in for service I was then told it was 6,000 miles. Not very happy with that. More

First somewhat disappointing experience in over 4 years… I was never called about a part that they ordered and I paid for back in June until I called them a couple weeks ago. The part (back-up-camera) was i I was never called about a part that they ordered and I paid for back in June until I called them a couple weeks ago. The part (back-up-camera) was installed and I was charged $225 in service… Felt like this was high for something that supposedly took an hour and a half to complete More

I stopped in on the 8th to report a broken piston on tail gate. Technician (B.....) was extremely rude and should be fired told me they were very busy and I had to make an appointment with the service desk. gate. Technician (B.....) was extremely rude and should be fired told me they were very busy and I had to make an appointment with the service desk. I thought I was at the service desk!!!!!! He said he would order the piston and it would be there when I made an appointment., I returned on 23rd and met with Jordan. She was extremely helpful but after 4 hours including lunch break for them, I was told that they would have to order the part and will let me know. Totally, I was there waiting from 9 to 1:40 that day. I also had 4 other warranty items for them to check and none of those were handled either. Wasted my complete day. Again Jordan was great but the service department sucks and needs help quick. If they were so busy, why did I see 3 men sitting in the service bay for hours and not do anything other than constantly going to the soda machine and getting drinks. It appears I will have to go elsewhere for service. More

Great experience. Someone greets you when you drive into the service bay and even opens the door in for you. Someone came by and handed me the remote if I wanted to watch TV. A service technician texts you the service bay and even opens the door in for you. Someone came by and handed me the remote if I wanted to watch TV. A service technician texts you that if you have questions while waiting to text back. I love this place. More

Concierge made contact immediately when I inquired about an Elantra that was unavailable locally. Everyone (concierge, sales, finance) made traveling 200 miles worth the trip. an Elantra that was unavailable locally. Everyone (concierge, sales, finance) made traveling 200 miles worth the trip. More

8:15 Oil change and tire rotation. Kept car overnight, not a good experience. Understand being short on help, was told it would take 1 1/2 hrs. I did request service lady to look at a couple additional not a good experience. Understand being short on help, was told it would take 1 1/2 hrs. I did request service lady to look at a couple additional issues, wasn't called til 4p about delays. More

Excellent. Friendly, thoughtful, professional staff. Service was done quickly and I was called as soon as my car was done. Really appreciate the great staff. Service was done quickly and I was called as soon as my car was done. Really appreciate the great staff. More

Service department overbooked and they wanted to charge me $900 to fix a random error that occurred after a recall fix - for something I didn’t do or had no control over. Dustin was the only positive out o me $900 to fix a random error that occurred after a recall fix - for something I didn’t do or had no control over. Dustin was the only positive out of my whole experience and advocated for client satisfaction. More

This dealership is always helpful and willing to do the right thing for the customer. Everyone is very friendly! I highly recommend this dealership every time. right thing for the customer. Everyone is very friendly! I highly recommend this dealership every time. More

The dealer has been fair with me, especially pleased when they replaced my engine but the problem was not there before engine replace but now it is and after 5-hours didn’t know how to fix. So now I have to they replaced my engine but the problem was not there before engine replace but now it is and after 5-hours didn’t know how to fix. So now I have to bring it back and leave it so they can called tech support and hope they call her back More