Kansas City Hyundai

Repair went well. Communications were poor Had a flat tire after hitting a pothole. Communicating with service was too difficult. Had to call multiple times and nearly every time the call would Had a flat tire after hitting a pothole. Communicating with service was too difficult. Had to call multiple times and nearly every time the call would ring on until it was picked up by the switchboard. She would transfer me, and then it would ring and ring again until I would get to a voicemail message telling me it couldn't take voicemail. Then I would call a second time, and after going back to the switchboard yet again, a service person would pick up. This happened three times, I believe. The repair took three days, replacing a single tire. I believe you should keep a tire or tires in stock for a Hyundai Genesis. I called for an update the day it was to be ready, and a service representative told me he would call me between 2 and 3 pm when the tire was scheduled to arrive, to let me know the car would be ready in 90 minutes. When I didn't hear at 2 or 3, I called at 3:30, and the service person told me he had forgotten to call because he was so busy. When I came to pick up the car, I had to wait a few minutes while members of the service team were dealing with a woman on the phone, trying to figure out how to tell her she would not get her car back that weekend because the service guy didn't have time to drive it around and diagnose the problem. It was a disappointing scene to watch. Finally, another service person came in and offered to help me but asked whether he could make a phone call first. When I told him I was in a rush and had already been waiting, the service person apologized and helped me. The service culture I experienced was very disappointing. More

an oil change shouldn't take 2 hours and 45 minutes. They didn't know when my car was ready. I had to go ask them. my paperwork was way down in the stack. will find a different dealer next time. They didn't know when my car was ready. I had to go ask them. my paperwork was way down in the stack. will find a different dealer next time. More

Bought 2019 hyundai santa fe xl Had a great sales experience! My sales person Micah, was GREAT! Everyone in buying process was awesome. I dont like to wait around for hours playing g Had a great sales experience! My sales person Micah, was GREAT! Everyone in buying process was awesome. I dont like to wait around for hours playing games and Reed Hyundai made sure this did NOT happen. My wife and I are super happy with vehicle and we will recommend Reed Hyunadi to EVERYONE!!! Thanks Again!! More

Made me pay more the Sales person and management were good but not the lady who handles finances she doesn’t return calls after sale even if voice messages are sent the Sales person and management were good but not the lady who handles finances she doesn’t return calls after sale even if voice messages are sent More

Trip from xxxx The Reed Dealership had my 2015 Hyundai Genesis the better part of the month of April. I took it on the 4th and got my car back on the 30th. Had diffi The Reed Dealership had my 2015 Hyundai Genesis the better part of the month of April. I took it on the 4th and got my car back on the 30th. Had difficulty in getting anyone to answer the phone. Once someone took a message , I never got a return call.not even from Pat the service manager, who through the service agent under the bus. Repeated lies, one after another. More

Thoroughly unimpressed with the level of service. The service staff and area were totally disorganized. There was never any communication from the service staff to me. All communication was initiate The service staff and area were totally disorganized. There was never any communication from the service staff to me. All communication was initiated by myself. My car was not ready when promised and I have doubts if everything on the appointment was done. More

Awesome Tony did an exceptional job from start to finish walked me through the entire process. Very professional I’m actually send a couple people his way soo Tony did an exceptional job from start to finish walked me through the entire process. Very professional I’m actually send a couple people his way soon More

It was very good Rick did very good job. It was very clean place . I love my new car. I was very happy. I like the place .thank you Rick did very good job. It was very clean place . I love my new car. I was very happy. I like the place .thank you More