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Valley Ford Inc - Service Center
Kalispell, MT
9 Reviews
9 Reviews of Valley Ford Inc - Service Center
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October 20, 2024
We got screwed big time by the Ford Service Department. We had a hydrolock happen on our Ford F-150. We had Route 66 insurance on it and Ford accepts that so we took it there for an engine replacement. A u We had a hydrolock happen on our Ford F-150. We had Route 66 insurance on it and Ford accepts that so we took it there for an engine replacement. A used engine from them with no warranty was $8000. The insurance only covered $5000, so we had to pay $3000 out of pocket. They couldn't even tell us how many miles were on it and they didn't even change the oil on the replacement engine and there's a terrible noise in the engine now. When we changed the oil, there were metal flakes in the oil. We had it diagnosed at a different shop and they say we need a new engine! We hadn't even driven 200 miles on the one Ford installed. Their agent Garrett was a fast-talker who wouldn't answer his phone, return calls or give us updates while the work was being done. They had the truck for 2 months and we paid a big chunk of money for nothing. Never going back there again. More
by TLC
Employees Worked With
Garrett
January 06, 2024
KALISPELL Ford service dept. Stephanie’s customer service is top notch. She always goes above and beyond and never disappoints. She has fielded all my questions and issues with t Stephanie’s customer service is top notch. She always goes above and beyond and never disappoints. She has fielded all my questions and issues with the best attitude in the industry. With employees like Stephanie KALISPELL Ford will always be successful. More
by Therbison
Employees Worked With
Stephanie
June 22, 2023
Worst dealer I've ever known as far as service dept. Don't have my vehicle (yes they do). Don't call me when parts come in that I've ordered for some minor stuff that I can fix myself (so they send them Don't have my vehicle (yes they do). Don't call me when parts come in that I've ordered for some minor stuff that I can fix myself (so they send them back after waiting a month to get them). Quoted price for repair of heated seat (should be simple, right?) over DOUBLED when went to pick it up. Quoted me $2,200 to fix my power running boards (paid them $85 for the inspection/quote). So went to different dealer 80 miles away and they replaced a relay switch for $265. Put the wrong oil in a friend of mine's Explorer which caused the engine light to come on so she had to have it towed. Asked about reimbursement for the tow and they said can't do that. Reluctant to give a receipt with the mileage on it for the second oil change only a few miles after the original one until demanded to get one. I could go on and on, but that's enough. Owned Fords ALL my life, So disgusted with them I bought a Ram pick up and am selling the Ford! More
by Calhoun
Employees Worked With
September 07, 2022
My Ford Focus is in for service . First they said they don't have the keys , YES THEY DO . Then the day after they don't know where my car is ! What poor service ! I have left numerou First they said they don't have the keys , YES THEY DO . Then the day after they don't know where my car is ! What poor service ! I have left numerous messages for Aaron . Also Chanel . Not once have they returned a message . I'm scared to have any work done . This really sucks . More
by Gina
Employees Worked With
Aaron
August 12, 2022
Lied. WE CALLED FORD CORP. after being told ongoing for 6 weeks they didn't have a car loner or rental while our daughters car was waiting to get serviced WE CALLED FORD CORP. after being told ongoing for 6 weeks they didn't have a car loner or rental while our daughters car was waiting to get serviced due to an issue under warrant. and they said Kallispell Ford should have offered a Rental car since the service work was under warranty. ITS BEEN 6 WKS. and they still haven't provided. We called again and Erin said you have to be age 25 to get a rental. LIED. The 1st Q&A on Corwin Toyota website, which is Owned by the same place & where they said they do rentals says age 21. I called them and they had rentals available. I called back Kalispell Ford and asked them to provide a rental car and did not get a call back. Very disappointing. We were going to trade her car in for a newer Ford there but not now. They just lost a loyal customer. Treat people the way you want to be treated is all we ask. No respect or integrity. More
by Mic
Employees Worked With
Erin
June 11, 2021
Had to have a customers key fob programmed they charged extra....just because they said they had to use their parts....no parts were used...135 for programming. Then charged 19.00 just because? Won't ever extra....just because they said they had to use their parts....no parts were used...135 for programming. Then charged 19.00 just because? Won't ever buy a Ford here....I will go out of state! More
by None
Employees Worked With
Tanya
January 05, 2021
I hate this place it is a joke. This dealership has the worst service department! I now drive to Ronan. They lie to your face and try to make you feel better with smooth talking. The bottom line is they sh worst service department! I now drive to Ronan. They lie to your face and try to make you feel better with smooth talking. The bottom line is they shouldn’t be in business. I’ve had my tire come off because they only tightened two of 8 lug nuts. I’ve had parts ordered that they say will take time because of COVID. You call them every month for seven months asking about parts only to have them say a half year later they haven’t heard of you. You ask them to rotate tires, and when you come back to pick up your vehicle you find they haven’t done what you asked. Instead you get the response well they looked fine, even though you just drove 10’000 miles and they need rotated. .your pickup goes into limp mode and goes in on a wrecker three times and they tell you your pickup or your turbo just needs reprogrammed. A week later they replace the turbo and you make it 25 miles before it fails again. Then they replace it a second time and rip the wiring harnesses from your pickup telling you it came it this way. Need I mentioned this pickup has under 30 thousand miles at this point. The best is they will tell you well I’m now the new service manager and that was all in the past, from this point forward I’m going to make changes. Well if you believe this good luck. I’m to the point where I think the owner is to blame, not the sorry managers! More
by Rubes
Employees Worked With
Justin Rody, Jackie Aus
November 02, 2018
Oil Change and helpful hand Again, Kalispell Ford provided great service and provided excellent service. Very thorough, friendly, and efficient. They took the vehicle right in, d Again, Kalispell Ford provided great service and provided excellent service. Very thorough, friendly, and efficient. They took the vehicle right in, double checked everything and provided a full report (along with a free car wash). More
by Mark
Employees Worked With
Service, sales staff, and cashier.
October 25, 2018
Diesel oil change First stop at new facility - it is very upscale & the service provided was very prompt. Waiting area is very modern and convenient. Overall a positiv First stop at new facility - it is very upscale & the service provided was very prompt. Waiting area is very modern and convenient. Overall a positive experience. More
by DJ
Employees Worked With
Don’t recall
