KIA of Muncie

Purchased a 2019 Dodge Ram Laramie with only 17 k miles from this dealer. Got there and purchased the vehicle. Got home started detailing it next morning and found it to have excessive denting after taking from this dealer. Got there and purchased the vehicle. Got home started detailing it next morning and found it to have excessive denting after taking it through the car wash. Also Found a lot more blemishes hid on the interior of the cab. Called and asked if I could return the vehicle because most dealers do this now with in a reasonable amount of time and this was within 12 hours. Spoke to Lucas and he said he would have his manager Rob Wagner call me back on Monday. Rob Wagner called me Monday around 2:30 pm and asked me what the issue was. Explained to him that the vehicle was in worse shape then I wanted and asked what they could do for me and asked if I could return it. I was told no it was my problem and I explained to him that I had taken it to a body shop here in town and they quoted me $1800 in dents throughout on the body that we're hidden that the car wash exposed. Rob Wagner said that was ridiculous and offered me $200. I have a quote from a body shop of 30 years and now stuck with a truck that has $1800 worth of damage. All I want is the dents fixed that weren't noticed or the vehicle taken back. The dealer ship should of pointed out all dents and not tried to hide them and this should have been pointed out. They shouldn't be try to hide things like this to unload on customers in deceptive manners. Obvious why they don't have a return or toast customer satisfaction policy. More

Thank You Car buying these days is hard. So many bad dealerships and salesmen. That is NOT what you get here. What you get is a team with your best intere Car buying these days is hard. So many bad dealerships and salesmen. That is NOT what you get here. What you get is a team with your best interests at heart. I can't recommend them enough. And they ship around the country! More

Impressive Customer Service! We drove, literally, 10 hours from Minneapolis MN to Muncie to buy our Telluride. Our local dealerships were letting us down, so on a whim I shot an e We drove, literally, 10 hours from Minneapolis MN to Muncie to buy our Telluride. Our local dealerships were letting us down, so on a whim I shot an email to KIA of Muncie. I was blown away by what I got! I immediately was given a transparent price, and it was a GOOD price. So good, that I STILL saved money even after the long road trip and a hotel stay. Lucas Boehm handled our sale and I couldn't have asked for anything more from him. He didn't pressure us, he didn't try to upsell us, he didn't try to make us go for any dealership add-ons. He sold us the car we wanted and nothing else. From start to finish, all we received was a great car buying experience and the best customer service. They may be a small dealership, but their game is on point! Make the drive to Muncie. You won't be disappointed. More

Nicholas Scuturo Salesman I am So impressed with this guy!!! Very informative and knowledgeable . Answerd every question no matter how small . Would definitely buy a car off h I am So impressed with this guy!!! Very informative and knowledgeable . Answerd every question no matter how small . Would definitely buy a car off him again!!!!!!! More

Amazing team The trip from Cincinnati to Muncie was well worth it, Lucas is a amazing salesman. Thanks again to the team from Kia of Muncie for a great experience The trip from Cincinnati to Muncie was well worth it, Lucas is a amazing salesman. Thanks again to the team from Kia of Muncie for a great experience . More

Great Service, Great People Cody Nelson goes above and beyond to make your experience comfortable, and the customer happy. Haven’t purchased yet, but he is there every step of th Cody Nelson goes above and beyond to make your experience comfortable, and the customer happy. Haven’t purchased yet, but he is there every step of the way! More

Highly recommend Kia of Muncie My husband and i couldn't be happier with our brand new car that Cody from Kia of Muncie helped us get...we were very pleased with how quick and effor My husband and i couldn't be happier with our brand new car that Cody from Kia of Muncie helped us get...we were very pleased with how quick and effortless it was to drive away with our car...we love it!!!!! We highly recommend anyone who is looking for a a deal on a car, to go speak with Cody!!!!! Thank you Cody!!!!! More

Great!!!!!! Linda was the best i call not knowing she was off that day she did everything i asked from her even she was off work and when i was at the dealership Linda was the best i call not knowing she was off that day she did everything i asked from her even she was off work and when i was at the dealership she made sure it went smooth as she cold thank you Linda More

Wonderful They did everything they could to make sure we drove off the lot with a new car. They worked hard for my Family and the work hard for yours that's a They did everything they could to make sure we drove off the lot with a new car. They worked hard for my Family and the work hard for yours that's a Promise. If I ever go back and get another vehicle I will probably go back there. More

expressing appreciation Our car battery was dead this morning. My husband charged it enough to drive to the Kia dealership. They had the needed battery in-stock and worked di Our car battery was dead this morning. My husband charged it enough to drive to the Kia dealership. They had the needed battery in-stock and worked diligently to remove the old battery and install the new one. They honored special needs of my husband and professionally cared for the car. We were impressed with the skill of Jeff Brinson as he speedily and graciously did all that we needed. Thank you, Jeff and Kia of Muncie. More