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KIA of Canton
Canton, MI
366 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 366 reviews
June 11, 2020
My first new car since 2000. The customer service was awesome. The process was super easy. They really went out it their way to make sure I understood everything and how to work my new car. would recomme awesome. The process was super easy. They really went out it their way to make sure I understood everything and how to work my new car. would recommend them to everyone! More
by sziegler
Employees Worked With
Ricky and Jake, JR Kennedy
June 09, 2020
Friendly, car repair was completed well in advance of the promised time. Car was returned washed! Very pleased with quick professional greeting when I arrived. Could not be more satisfied! promised time. Car was returned washed! Very pleased with quick professional greeting when I arrived. Could not be more satisfied! More
by Dpaulsonrb
Employees Worked With
JR Kennedy
June 06, 2020
Visited Kia of Canton for an oil change. I arrived and was greeted immediately. The waiting area was quite impressive and I felt very . After they were finished I was given the good results in detail an was greeted immediately. The waiting area was quite impressive and I felt very . After they were finished I was given the good results in detail and was walked to my car.. More
by gndmazet1
Employees Worked With
JR Kennedy
June 04, 2020
Very friendly, courteous, and thorough Staff. They make every visit a pleasurable experience. Each time I have brought my vehicle for service I am in and out in a short period of time. every visit a pleasurable experience. Each time I have brought my vehicle for service I am in and out in a short period of time. More
by Courtney Weaver
Employees Worked With
JR Kennedy
May 27, 2020
First I was lied too, Then they just ignore you! I bought a 2020 Telluride online in April. This during the Covid 19 issue. JR Kennedy and Stacy in sales were more than happy to help me get my new I bought a 2020 Telluride online in April. This during the Covid 19 issue. JR Kennedy and Stacy in sales were more than happy to help me get my new SUV. Then, a week later, I called and talked to Stacy about ordering all weather rubber floor mats. I also asked if Kia sold an all rubber cargo tray that fits behind the second row seats. Stacy said she thought so and would ask the parts man. I don't know who she talked to but when Stacy came back on the phone, she said YES! I asked more than once that the cargo tray was all rubber like the floor mats they sell and Stacy assured me the cargo tray was indeed all rubber. I even stated I was not interested in a WeatherTech type mat. I charged the two products to my card and eagerly awaited the mat sets. To my surprise the cargo tray was a foldable rubber/plastic tray. I called Stacy immediately and told her the problem. Stacy said she would talk to JR.and she never called back. First off they refused to issue a return shipping label. Then I was told I could send it back, (UPS $50)!! After numerous documented calls, I asked the operator for a manager extension number and was given ext. 5751. I left two messages and made more calls that went unanswered. They just ignore you at this point. Not even a return call. When I did open package, the invoice was included with mats and noted in yellow highlighter "invoice in shipping box." This is important because that's when I read on the invoice there is a 35% restocking fee.. So to recap, $105 cargo tray that Stacy lied to me about,, a 35%. restocking fee that Stacy did not tell me about prior to sale and a cost to me of $50 to send it back. I am still waiting for a return call. I don't even mind not being able to take advantage of the 0% promotion going on now for buying a new vehicle, but, it's the principal of being "LIED" to that really got to me. And to make matters worse, the cargo tray doesn't even fit the back end. It's held down with 2 flimsy velcro straps and it just lays in the middle of the area. TERRIBLE thing to put the Kia name on. More
by mrhockeytown9
Employees Worked With
Stacy, JR Kennedy
April 02, 2020
My service appointment was handled excellently and efficiently. This was during the Coronavirus Pandemic and they handled my service appointment outstanding. I was anticipating a delay in service an efficiently. This was during the Coronavirus Pandemic and they handled my service appointment outstanding. I was anticipating a delay in service and to be without my car for sometime and they got it back to me in one. More
by Iceman
Employees Worked With
JR Kennedy
March 28, 2020
Kia assistant me with what was needed for my car and provided discounts for my service needs and offered what was needed for my car on the next visit. provided discounts for my service needs and offered what was needed for my car on the next visit. More
by kcoats31
Employees Worked With
JR Kennedy
February 22, 2020
Great enviroment at dealership. Team aCares of Great enviroment at dealership. Team a Cares of customers need. Good working people that gets the hob done. Vehicle was repaired in great amount o Great enviroment at dealership. Team a Cares of customers need. Good working people that gets the hob done. Vehicle was repaired in great amount od time. More
by ToyiaLovesGod
Employees Worked With
JR Kennedy
