KIA at Napleton's Northlake

Great Dealership Many people like myself dread dealing with a car salesman. I had the best experience here with my sales consultant, Daniel Zuniga. I turned my 2012 Many people like myself dread dealing with a car salesman. I had the best experience here with my sales consultant, Daniel Zuniga. I turned my 2012 optima for a 2015 and the price was right, and the whole process was pleasant and painless. I would highly recommend this dealership. More

"CERTIFIED" Preowned means NOTHING!!! BUYERS BEWARE I purchased a 2013 Kia Sorento which was a "CERTIFIED" preowned vehicle that I was assured had never been in an accident as far as the dealership knew I purchased a 2013 Kia Sorento which was a "CERTIFIED" preowned vehicle that I was assured had never been in an accident as far as the dealership knew (and had clean carfax report) and that I was told passed a rigorous certified vehicle inspection and was in top notch condition. I was in a rush trying to get back to my young baby and took their word for it (MISTAKE!) without inspecting the vehicle with a fine tooth comb because again, it looked fine and I was told that since it was certified and was still under bumper to bumper warranty, I had nothing to worry about because if I discovered anything wrong with the vehicle I could just bring it back and it would be fixed under warranty. I specifically asked the sales guy (Alex) if there was anything wrong with the car that the dealer knew about and he said "no." Maybe Alex didn't know but somebody (whoever did the "certification" of the vehicle) clearly knew there was an issue with the bumper and rust underside and that information most certainly should have been disclosed to us. Well, upon further inspection after purchase I noted that there were small multiple markings on the vehicle like a removable chalky type white paint or paint-like substance that had to have been made at the dealership and were each marking appeared to be noting any minor imperfections on the vehicle such as scratches. One marking in particular though was on the bumper and that's when I noticed that the bumper was sticking out a bit like something was not snapping right into place...something that would likely result from hitting something on a fender bender. Clearly, this issue pre-dated the purchase and they knew about this defect because they noted it with their white paint/chalk. Also, to add insult to injury the vehicle makes a very annoying and concerning but faint chirping-like a cricket noise that appears to come from the dashboard area when driving on any surface that is not perfectly flat...like something small is loose in the engine (the problem is that the chirping is inconsistent and I can't replicate it on demand). I googled it and I found other references of other owners of that same vehicle reporting that same issue with some unexplained chirping sound so if you are in the market for a KIA Sorento please do yourself a favor and find yourself another vehicle if you don't want to drive yourself nuts trying to figure out that stupid annoying noise! After making an appointment and dropping off my vehicle at 1:45 pm I was told they would look into all my issues ("Will") as noted and that they would give me a call to give me an update and to let me know when to pick up the car (that day). Four hours went by and they NEVER called! I called 30 minutes before close time looking for info and after getting transferred a couple of times I got voicemail so I decided to hurry in there before they closed as I couldn't leave my car overnight because I had to go to work. When I got there the guy that checked my car in was not there and the guy that was there knew nothing about my car...he had to call someone... it was clear nothing had been done to my car and nobody had any intention of calling me anytime soon. After explaining all the issues again some the guy drove my car in the parking lot for a minute and then told me there was nothing wrong with my car and that everything else I noted I was basically screwed because I didn't note it before buying the car and if I couldn't get somebody in sales to sign off on it I would have to pay for it and it was going to be expensive because they are more expensive than a body shop! I tried talking to one of their sales people I was directed to and it was a total waste of my energy as I was simply told that unless I had something in writing saying they would be responsible for the bumper issue or anything else wrong with the car when I purchased it then there was nothing they could do for me. Sooooo buying their certified preowned vehicle means absolutely nothing! They will sell you crap that they know is broken, won't fix it and will hope you don't see it while reassuring you that you are purchasing a "Certified" vehicle that has been thoroughly inspected and brought up to perfect condition. I am also concerned about the chirping sound that nobody there is ever going to admit to hearing. I wonder if the previous owner got rid of it because he/she was going crazy with the chirping annoyance. There is also rust under the vehicle on a part that appears to my nonmechanic eye to be a repaired/replacement part because it is older/rusty looking and not the same wear as the rest of the other surrounding parts so who knows what other surprises we have in store for us : ( I don't even want to inspect this vehicle anymore as I'm afraid of what else I may find. I had asked the service people to please take a look under the car and see what it appeared to them...they, of course, didn't even look. So in summary, very poor service...they will be friendly when you buy and apparently they will lie and tell you that there is nothing wrong with their "certified" vehicle to sell you the "certified" car but won't fix anything as minor or major as it might be afterwards so buyers beware. Overall, very unhappy with my purchase at this point. I'm sure I will get the run around on everything until the warranty runs out. More

Danny Boy I had no contact or reason to visit the service dept. My salesman was very helpful and professional He was very good and patient while showing me more I had no contact or reason to visit the service dept. My salesman was very helpful and professional He was very good and patient while showing me more than one car. More

efficient The process was effortless and the deal was done in an effective manner, no wasted time. Daniel was very competent as was the finance manager who help The process was effortless and the deal was done in an effective manner, no wasted time. Daniel was very competent as was the finance manager who helped us. Time to me is very important and all did the job in a short and effective manner. More

Horrible Stay Away! Let me bring you along my journey just to show how how horrible this dealership is. Everything started out fine, nice people and loved the Stay Away! Let me bring you along my journey just to show how how horrible this dealership is. Everything started out fine, nice people and loved the Kia Soul. I knew I had to have it and was ecstatic about my purchase. Now is where the fun begins. The buying process took well over 6 hours, I was the ONLY person in the dealership. Workers just walk around and hang out its like a high school gym. After finally getting my car I go home and decide to start setting up my navigation only to find out the required navigation sd card was missing from the car. I reach out to the dealership who didn’t seem to care about the fact they just sold me a car missing features I payed for. I told them to make sure they order the new updated sd card because the old version is known to have bugs and not have all the features I just payed (UVO eServices). Well they ordered the old one anyway. Then I notice as I’m going through my paperwork they failed to give me the Monroney sticker which I believe isn’t even legal to do so. They told me they would recreate that sticker, its been about month and I still don’t have it………They finally ordered me the correct sd card and I did the update myself because the service department didn’t seem to even know what I was talking about. Then I decide to start up my 3 month subscription to Sirius, well something is wrong with the car radio and it needs to go back for service to see why it cannot connect to Sirius. Oh and on top of all that there was a safety recall for my car that was issued over 6 months ago (I purchased last years model) and they never even fixed it or bothered to tell me. Truly the worst dealership/car buying experience of my life. More

impressed great experience, no pressure, and thankful to have met an honest,sincere,people person as Daniel. I will spread the word, and I'll be back great experience, no pressure, and thankful to have met an honest,sincere,people person as Daniel. I will spread the word, and I'll be back More

So professional Daniel Zuniga was so professional and knowledgeable about the Sorento. We had been searching for over a month to find the one we wanted and were fortu Daniel Zuniga was so professional and knowledgeable about the Sorento. We had been searching for over a month to find the one we wanted and were fortunate enough to get Daniel when we walked through the doors. He was extremely helpful and ultimately the reason we decided to purchase the Sorento after a month of searching. Thank you Napleton Kia AND especially Daniel for all the time and effort you went through to assist us in making our purchase. Would absolutely recommend this dealership. More

GREAT !!! This is our 4th car from Napleton Kia, 3 of them Kia Sorrento's . Our sales person was Daniel Zuniga, he made us feel like family !! This is our 4th car from Napleton Kia, 3 of them Kia Sorrento's . Our sales person was Daniel Zuniga, he made us feel like family !! More

Honestly couldn't be happier with my new Kia! Dan Allen was not only professional, straight forward and honest, but he really went the extra mile to assure I was happy while making my new purchase Dan Allen was not only professional, straight forward and honest, but he really went the extra mile to assure I was happy while making my new purchase affordable. My mother was also impressed with him and is now considering a new car for herself from Napleton seeing that a trustworthy dealer is not impossible! Thanks again Dan!!! More

Customer Review Very professional and very helppful with our selection. Kept us close in our budget. We would highly recommend him to our family and friends. Thank yo Very professional and very helppful with our selection. Kept us close in our budget. We would highly recommend him to our family and friends. Thank you, we love our Kia Sorrento. More