KIA at Napleton's Northlake

Service Sucks Took my 2014 Kia Optima in to have a broken window replaced. The service staff was late and we were told that we would have to leave our car with no l Took my 2014 Kia Optima in to have a broken window replaced. The service staff was late and we were told that we would have to leave our car with no loaner vehicle. When we tooj oyr vehicle to the prebioys location, we were given a loaner vehicle for warranty work. Stay away,. New service staff every time we come in. I have own two Kia and this is the last one. More

Very happy first time buyers! My family and I were looking around for a new reliable vehicle. Upon searching everywhere we came across the new location of northlake Kia which we we My family and I were looking around for a new reliable vehicle. Upon searching everywhere we came across the new location of northlake Kia which we were not aware of because they had just moved there. We drove in and parked in front of the sales building and we were instantly approached by a sales rep. The rep we dealt with was very kind and genuine. He and everyone else that helped us went out of their way to get what we wanted in our price range and the process was fast and we ended up leaving with a brand new 2016 Sorento and we love it!! I would recommend to anyone in Palm if your looking for a Kia this is the place to go! More

RUN AWAY - THIS COMPANY WILL ABSOLUTELY DISAPPOINT YOU RUN! Do NOT go to this dealership. They moved from their WPB location most likely because of all of the sketchy things they do to people. They took RUN! Do NOT go to this dealership. They moved from their WPB location most likely because of all of the sketchy things they do to people. They took advantage of me and honestly, I really thought at first this was an amazing place. NO! I wanted to purchase my previous leased vehicle and they sold me on leasing a new car and said they were keeping my old car and would pay for any damages because I was a couple thousand under my mileage on my old car. They sold me the dream and then left me with a nightmare. Nobody takes accountability over there and now I am stuck with the new leased car that I got through them. I asked for it in writing that I would not be responsible for any other damages and they told me to stop being so paranoid and that HMF and KMF are one in the same and they are buying my old car. So now I am in a horrendous financial mess because of them. Nobody will take accountability or try to make the situation right because now that they have me paying and stuck in the new lease, why should they care to help me? NOT to mention, the new car they leased to me, the interior lights do not work and I had to take it back twice! They didn't even bother fixing it the first time, and then the second time I had to call them a week later because I hadn't heard from them. The reason why? Because they lost my car keys! This car key had my apartment keys on it and when I asked if they had checked their cameras, they said their cameras do not record. SERIOUSLY? So, I have YET to receive my car keys back, AND they leased me what is supposedly a "new car," with two WORN DOWN tires in the front that should have been new!! There's less than 3000 miles that I have driven! So now I am being harassed by a collection agency because Napleton Kia is pretending that they didn't assure me that by turning my old car in, I was not responsible for any charges. I am somebody who is so OCD about paying my bills on time and now I am probably going to get sued because these people are so selfish and won't make it right. When I call them they tell me I have to talk to HMF, when I talk to HMF they say I have to talk to the dealership, when I tell each side what they tell me, then I am told to talk to the collection agency, and when I talk to the collection agency ...it's PAY UP. So now I am stuck in a lease with a car in which my life is in danger every day, I do NOT have a spare key because they lost them or somebody that works there stole them, and I have HMF trying to collect on damages that should not even be in question! I just can not believe a company can be so selfish and unprofessional! I have been trying to get this resolved for months and it seems like every time I talk to a new manager about the situation, they quit one after the other! There isn't even a General Manager of Kia right now, and it is probably because nobody wants to get involved with the sketchy business they are operating. Ed Napleton would be mortified if given the opportunity to speak with me in regards to what I have gone through. I have been a Kia customer for over 3 years and have always made my monthly payments and I would have just bought the 2012 car at my end of lease, and that couldn't have been reiterated enough! I have been so patient and tried to be understanding all around with them, but since Napleton will not just resolve the situation, I felt that the best I can do is warn others out there to NEVER EVER purchase or lease a vehicle from this dealership. They are great sales people in the sense that they literally sell you the dream, get you to write a good review for them because apparently, as one of the sales reps told me, they will get "fired" if they don't obtain 10s across the board, and then once you sign that paperwork it's back to being sketchy! Please take this seriously because I know that I am one to believe sometimes that certain things can't happen to me, but I couldn't have been more upfront and honest with this company and I still was screwed over. I just feel like the best I can do is write about my horrible experience and hopefully save somebody out there from ever going through what I have gone through and what I am going through. I GUARANTEE that I will NEVER be a Napleton Kia customer again ...and I will never ever ever purchase or lease a Kia in general, ever again!! More

Great car buying Experience! I went to Napleton Kia looking for a car. The salesman was very knowledgeable and helped me get a brand new car despite poor credit and very little m I went to Napleton Kia looking for a car. The salesman was very knowledgeable and helped me get a brand new car despite poor credit and very little money down. I will definitely recommend Ben and Napleton Kia in the future to anyone in need of a new car. More

Best experience at a dealer ever!!! I had a 1998 Honda Accord with 228,000 miles. I tried to replace it several times but had terrible experiences every time I went to a dealer until I w I had a 1998 Honda Accord with 228,000 miles. I tried to replace it several times but had terrible experiences every time I went to a dealer until I went to Napleton Northlake Kia. Ben Steinberg (sales associate) gave me an AMAZING deal on a Kia Soul that I couldn't pass on. The entire team was incredibly nice and made the process as pain free as possible. I will definitely be telling my friends about this place. More

very nice, and an honest sales person I went to get an updated vehicle and met with Celestino Caceres and he was by far as nice and honest sales rep I have been too. He understood my pric I went to get an updated vehicle and met with Celestino Caceres and he was by far as nice and honest sales rep I have been too. He understood my price point and made a few suggestions, and all went well i would 100% recommend this sales man to everyone. More

Oustanding Customer Service and Car Buying Experience I all my years in purchasing/leasing a vehicle my wife and I have never dealt with a more attentive, cordial and a true gentleman in a car salesperson I all my years in purchasing/leasing a vehicle my wife and I have never dealt with a more attentive, cordial and a true gentleman in a car salesperson that bent over backwards to accommodate his customer and understands what true customer service means. I wish every dealership would model their salespeople after Ben. KIA should be commended for having employees that represent the company the way that Ben does and I highly recommend anyone in search of a vehicle to visit Napleton KIA and ask for Ben or anyone else of their staff. More

Great Experience Daniel was great! Informative and no high pressure. Just went to look and was pleased with information, test drive, lease and finance options. now a Daniel was great! Informative and no high pressure. Just went to look and was pleased with information, test drive, lease and finance options. now a proud owner of a Kia More

Great Experience Ben and Alex were super nice. I'm happy I worked with them through the proses. My experience with them was good and end up leaving Kia smiling because Ben and Alex were super nice. I'm happy I worked with them through the proses. My experience with them was good and end up leaving Kia smiling because of them. Thank you Ben, Alex and Kia. More

Above and beyond Napelton kia has earned my loyalty these past few days. They've gone above in beyond to make sure I'm a satisfied customer. It all started with the se Napelton kia has earned my loyalty these past few days. They've gone above in beyond to make sure I'm a satisfied customer. It all started with the seals rep Ben Steinberg who was very knowledgable and friendly. He worked hard to get me the deal I wanted and didn't give me a hard time at all. In fact I felt like I had my very own negotiator going up to bat for. At one point he even said I'm here for you, I'm working for you. The buying process was awesome. More