KIA at Napleton's Northlake

not who they say they are! Traveled from ft lauderdale to see a used forte. And Luis Sanchez the sales person was too lazy to negotiate a price. He said he doesn't like to go b Traveled from ft lauderdale to see a used forte. And Luis Sanchez the sales person was too lazy to negotiate a price. He said he doesn't like to go back and forth with finance department. To top it off I didn't even see the car because nobody knew where the keys were. It was a total joke. I was very disappointed. More

bought a newer used car 2 days later in service This place sucks ,no one returns phone calls they had my car for a week . It still ain't fixed.Go to another dealership. It doesn't matter who you dea This place sucks ,no one returns phone calls they had my car for a week . It still ain't fixed.Go to another dealership. It doesn't matter who you deal with or what department. More

Talk to a sales person for a new car Ok so I was buiding and pricing 2016 Kia Sorentos and I dealt with a very nice and awesome sales person. His name is Richard Perrolm. He understood my Ok so I was buiding and pricing 2016 Kia Sorentos and I dealt with a very nice and awesome sales person. His name is Richard Perrolm. He understood my moms problem. We went to trade in are 2012 Kia Sorento and they said we couldn't do it because it was to early the we had the car. It was only 6 months. I thinks that's a long time. But over all the sales person helped me a lot to explain to me what was going on.. He was a very good help and I recommend him to anyone that needs help looking for a new or used car. More

Excellence I have given an excellence rating too Candy in the service department for going out of her way to take a look at my car without an appointment. I came I have given an excellence rating too Candy in the service department for going out of her way to take a look at my car without an appointment. I came in to make a appointment because I saw a hose or something hanging under the front of car. I figured she would give me an appointment date instead she asked for my keys and told me to relax and the service department would take a look at my car! She was very cordial and put me at ease with her professional manner. Thank you Candy#2013 at Napleton Northlake. More

Great Service at Napleton Service reception was drive-in. Quickly met by Valerie Chrystal who quickly sorted out the car's needs. Can is a year old off lease so I want it look Service reception was drive-in. Quickly met by Valerie Chrystal who quickly sorted out the car's needs. Can is a year old off lease so I want it looked over pretty carefully. Had a small fix needed to lock/unlock system and a tire that needed a fix. She gave a very accurate estimate of both $ and time and it turned out right on. Turned out the tire had a nail and she presented a photo for the go-ahead. Everything was done for a very reasonable price and now my confidence in the car is greatly enhanced. Valery was a great service advisor and asset to Napleton. I've been through many cars and service experiences over the years and no other service experience was as well done as this one. I will be back. More

Worst car buying experience EVER! We have been in the market for a fuel effecient car when we ran across the Kia Optima Hybrid EX. This car has everything you could imagine plus some i We have been in the market for a fuel effecient car when we ran across the Kia Optima Hybrid EX. This car has everything you could imagine plus some in a hybrid sedan. We looked at several dealerships when we finally ran across one that had a MANAGERS SPECIAL! Napleton Kia showed a 2015 Kia Optima Hybrid EX, brand new, for an astounding $22,596. We couldn't believe our luck! We called and spoke to the BDC, Mark, who confirmed that the posted price was 100% correct and that it was a guaranteed price. We also received 2 seperate emails from corporate stating that the price listed was GUARANTEED with a direct link provided. When we showed up to the dealership, Mark handed us off to a "hybrid specialist", who honestly didn't know much about our previous conversation with the BDC, Mark. When we went out to look at the car, they couldn't find it anywhere. Finally, the salesman went to the maintenance docks and found it there. When he brought it up, it was filthy dirty, and had condensation in the tail lights. Upon further inspection, we realized that the car was an LX, the lower model, not the EX which was assured and guaranteed to us. When we brought this to their attention, they said that it was a typo on the website and that they couldn't honor the listed price. We showed them all of the emails, the precious conversations, and all of the online promotions that the site and emails linked us to, but no one would work with us. They were trying to pull the Ole "bait and switch" on us. Obviously, it didn't work on us. Trust me when I say, I would rather buy from anywhere but here. They are just a bunch of scam artists! The mangers are total COWARDS who wouldn't even come and speak to us to address the issue or even offer a simple apology. More

WORST EXPIERIENCE OF A LIFETIME!!! The salesman decided not to show up to work today after giving me an approval and an interest rate. When I arrived nothing was as stated previously. G The salesman decided not to show up to work today after giving me an approval and an interest rate. When I arrived nothing was as stated previously. Granted, my finances credit is not the best... They were very deceitful and the GM wouldn't even show his face. It's funny I'm in the sales industry and I now understand why this dealership is always advertising for a General Manager! More