KIA at Napleton's Northlake

Virtually flawless Thanks to Mike Culley (professional and friendly); Amir Saleem and Ana Mercado for delivering a quick and virtually flawless car buying experience... Thanks to Mike Culley (professional and friendly); Amir Saleem and Ana Mercado for delivering a quick and virtually flawless car buying experience... go and see for yourself. More

Could not make the deal Great car, but could not make the deal on a new 2015. Michael Culley did his best, but just couldn't get the right price for me. Great car, but could not make the deal on a new 2015. Michael Culley did his best, but just couldn't get the right price for me. More

Feels like family. Had a great experience and was well satisfied with the deal I made on our third Kia Soul. Even though our experience was interrupted by hurricane Mat Had a great experience and was well satisfied with the deal I made on our third Kia Soul. Even though our experience was interrupted by hurricane Mathew, the dealership functioned like a well oiled machine and we left in a beautiful new car with a big smile on our faces. More

The antithesis of the stereotypical car dealership I've purchased over 2 dozen automobiles in my life - foreign as well as domestic. Every time it's been a battle of wits, sweating and stressing for ho I've purchased over 2 dozen automobiles in my life - foreign as well as domestic. Every time it's been a battle of wits, sweating and stressing for hours as you try to negotiate back and forth for the best deal you can get; forced to play the typical car salesmen games. Lo and behold, there is an alternative, a breath of fresh air in the world of car dealerships - it's called: Napleton Northlake Kia. From the moment I walked in I was greeted by a team of professionals, headed by their General Sales Manager: Chris Monticello. Chris was and is a pleasure to work with. He didn't attempt to try and sell me what he wanted to sell. Instead he listened to my needs / the price I had in mind and was relentless in getting me precisely the car I wanted - actually an upgraded model, for the price that I wanted to spend. I had previously visited a couple of other dealers, who pretty much told me they couldn't meet my terms, due to the leased car I was trading in. But Chris, crunched the numbers, made calls & worked to make it happen. He was relentless, determined to make it happen for me, like I was relative! As a salesperson myself, my philosophy has always been to treat people the way I want to be treated and Chris certainly embodies that modus operandi. I don't often make recommendations, but in this case I highly recommend Napleton Northlake Kia! More

Best price from the "get-go" No brainer! The transaction was easy fast and gave us what we wanted and so much more. Win win situation. I feelt that we got more than paid for, very No brainer! The transaction was easy fast and gave us what we wanted and so much more. Win win situation. I feelt that we got more than paid for, very satisfied and well treated! More

Very little stress and easy This dealership is great Luis Sanchez the salesperson was a great person to deal with and made it very easy for us to find a great and reliable car, a This dealership is great Luis Sanchez the salesperson was a great person to deal with and made it very easy for us to find a great and reliable car, also the finance guy Luis Cabeza gives amazing advice plus he makes the whole finance part extremely unstressful which was unexpected More

Easiest car buying experience of my life! This was by far the best and easiest car buying experience I have ever had! The sales staff was friendly, knowledgeable, and very very quick! I spent This was by far the best and easiest car buying experience I have ever had! The sales staff was friendly, knowledgeable, and very very quick! I spent less than 2.5 hours from soup to new car nuts! My sales person Mike Culley and the sales manager were awesome! They worked with me on the numbers I needed to get the deal done and send me home with a brand new Kia Soul for my daughter. I would recommend Napleton Kia to EVERYONE!! More

Above and beyond expectations. Great team! They seemed genuinely concerned with my happiness. Purchased a 2017 Kia Sorento, got home and found a scratch in the paint. Called Rober Great team! They seemed genuinely concerned with my happiness. Purchased a 2017 Kia Sorento, got home and found a scratch in the paint. Called Robert and Eddie and they said to bring it back, if it couldn't be fixed they would replace it. They kept their word and I'm the happy owner of a brand new 2017 Kia Sorento! More

My 2nd purchase! Everyone friendly, just like the first time! I was a little nervous this time but they came through for me and was very professional and the process w Everyone friendly, just like the first time! I was a little nervous this time but they came through for me and was very professional and the process went quicker than I expected! I forgot the manager's name but he was real cool!! 👌🏾👍🏾👍🏾 More

It sucks. Brought vehicle in for service and I have a coupon for same day rental. However, I was informed that they don't have vehicles yet. I was told the same Brought vehicle in for service and I have a coupon for same day rental. However, I was informed that they don't have vehicles yet. I was told the same thing about five months ago. Service rep said they haven't completed all the requirements and its a lot of red tape. Ed Napleton Kia has sealed the deal that I will not buy another vehicle from a Napleyon dealership. Don't buy the maintenance plan. More