KIA at Napleton's Northlake

By far my most rewarding and respectable experience I came in with a pre-approved loan from our bank and because of the hassle to get the paperwork and the original quote my wife an I decided to forego I came in with a pre-approved loan from our bank and because of the hassle to get the paperwork and the original quote my wife an I decided to forego the bank's approval and give Kia a chance to give us a better deal. Everyone involved in the transaction from Eddie Momeni, Mike Culley and Ana Mercado they every effort to make us feel that they truly understood our needs and did everything possible to accommodate us. They were extremely professional, courteous, concerned and made my wife and I feel like they really cared about us and would bats to xxxx to meet our wishes. More

Amazing first car buying experience David was absolutely amazing he made my first car buying experience great and painless. I love my new car and am happy I bought it at Napleton Northla David was absolutely amazing he made my first car buying experience great and painless. I love my new car and am happy I bought it at Napleton Northlake. Ana was also great helping me make sure I get my check for referring a friend to buy a car. More

Awesome from start to finish Michael gave us some of the best customer service we've ever experienced. He had the car pulled up and ready to go before we even pulled into the lot. Michael gave us some of the best customer service we've ever experienced. He had the car pulled up and ready to go before we even pulled into the lot. He also gave us a quick tour of the features prior to our test drive. During our test drive, Michael was friendly and engaging. He asked us some questions about our needs/wants in a vehicle and really got to know us on a personal level. He also answered all of our questions without hesitation. When it came time for payment terms, we really felt that Michael and his team worked with us. As first time leasers, we had an idea of what we were getting into but both Michael and his team made it super easy for us. Michael really worked hard from start to finish and he was awesome. We cannot recommend him enough!! More

New car sales Very good experience answered all my question help me find the right car for me and helped me get the deal that worked for will keep coming back for f Very good experience answered all my question help me find the right car for me and helped me get the deal that worked for will keep coming back for future vehicles More

Best car buying experience! I don't enjoy purchasing cars due to all of the theatrics that tend to accompany the experience--hours of negotiations and sales-talk that ranges from I don't enjoy purchasing cars due to all of the theatrics that tend to accompany the experience--hours of negotiations and sales-talk that ranges from annoying to insulting. My experience here was so very different that I needed to write a review (which I never do). We got an excellent deal on the car I wanted, and it didn't take 7 hours or a lot of sales pressure. David Kensky and Mike Cullen were fantastic. They both worked nonstop so that we could get what we wanted and get out in a reasonable amount of time so our 7 year old didn't completely unravel. Most importantly, they listened and responded to all of our needs, and they made sure we were comfortable with everything. Their style, professionalism, and approach was perfect, and the car exceeds my expections. If you are looking for a car, I strongly recommend that you speak with these gentlemen. More

I was treated with such care and professionalism! I wanted to let whom it may concern, on having such a professional and kind staff at Napleton Northlake Kia. I had a blow out on I 95 and got off on I wanted to let whom it may concern, on having such a professional and kind staff at Napleton Northlake Kia. I had a blow out on I 95 and got off on Northlake... I saw a Chevy dealer and drove on my front rim, accidentally passed the entrance... I turn into the next entrance to your dealership. A bit shaken up and so upset that I cant go anywhere... so I walk in embarrassed and not knowing what to do? I am approached by "Ana Mercado" at the front desk and calms me and says that they will be happy to help me in any way they can...she comes out and takes a look and immediately sends me to Service adviser, "Adan Fernandez"... who proceeds to call all the tire places and can not find tires... even Chevy did not have... but that did not stop him... NO!! He called local Good Year tire place and found them for me in Jupiter, near my home. I was able to leave my car, and even got a shuttle home... came back the next day and they put 2 tires on... As I waited the entire staff was helpful and accommodating... They really went well beyond the call of duty even as a Chevy driver, What....AMAZING STAFF!!! Well when I am ready to buy my next vehicle or if anyone asks... I will say Napleton Kia is the best dealership ever... they all sell the same widget... but the service is bar none!! The best in the business!!! Thank you for helping out a DAMSEL IN DISTRESS! Julie Gray julie@palmbeachuniforms.com More

My 1st KIA buying experience was excellent! I have to thank my Salesmen David Kensky & Michael Culley for their excellent customer service! From the moment I entered the dealership I was well I have to thank my Salesmen David Kensky & Michael Culley for their excellent customer service! From the moment I entered the dealership I was well taken care of. David & Michael were very knowledgeable and experienced, answering every question I had without hesitation. I was initially drawn to the Northlake KIA dealership for three reasons: excellent customer service reviews, location, warranty. I was so very happy when I read that JD Power named KIA, #1 in the 2016 U.S. Initial Quality Study, IQS! Such a good feeling knowing that your purchasing a Quality product, with 60 month/60,000 mile warranties! Timing was great, I was in and out in just a few hours. I'm so very happy with my brand new KIA Forte LX! I Definitely recommend Northlake KIA to everyone! More

Awesome saleman I just want Michael & David to know I truly appreciate all their hard work in getting me my new car. They worked on it for over a week. Having crappy I just want Michael & David to know I truly appreciate all their hard work in getting me my new car. They worked on it for over a week. Having crappy credit didn't help but these two jumped through hoops for me. They deserve a huge raise. Also Tyler & Luis in finance worked magic to get me approved. Thank them for me as well. Lastly Eddie made it possible for me to get into my car quickly. Thank you all for everything!!! 😄😄😄😄😄 More

Heart felt thanks to Michael Culley, Luis Sanchez &Mr. Steff Much appreciation to kia team Michael, Luis and Mr. Steff!! We just bought our first ever kia Forte we love it!! Our buying experience was informati Much appreciation to kia team Michael, Luis and Mr. Steff!! We just bought our first ever kia Forte we love it!! Our buying experience was informative, proffessional and educational! We test drive 3 cars this team was hands down awesome met our concerns with patience and solutions. This is a very technical business and these guys get it right they work together seamlessly and do their best to not waste your valuable time we can't thank all of you enough for this most positive buying experience!! Before you buy research the 5 star safety and quality of these cars extended warranties etc.. bring your questions ask for Michael or Luis tell them Kim and Tom sent you and look forward to a quality purchase with awesome extended warranties with absolutely no buyers remorse!! You won't regret it! More

First Car Great customer service and friendly staff made getting my first car very pleasant. Everyone at Napleton Northlake KIA was very knowledgeable and reall Great customer service and friendly staff made getting my first car very pleasant. Everyone at Napleton Northlake KIA was very knowledgeable and really worked with me to help me get into the car that I really wanted. More