KIA at Napleton's Northlake

Crystal D. is a Reputation Saver I hate to admit this, but after buying my Kia I hated the service I would from local dealerships in Palm Beach County. I would have to drive 1 hour ou I hate to admit this, but after buying my Kia I hated the service I would from local dealerships in Palm Beach County. I would have to drive 1 hour out of my way just to find a location where the service team was nice, accurate, and actually cared about my car. After receiving my 6th recall I decided to give my neighborhood Napleton Dealership a visitl. I was warmly greeted by Crystal. She was super efficient and caring. She was able to schedule the car for service the same day, and even sold me new tires during the transaction. I took advantage of the complimentary ride to work feeling like I would never see my car again. Typically, dealerships hold your car hostage when you do not wait in the showroom, so I was not hopeful I would see the car again that day. Three hours later I received a call from Crystal that the car was done! I was shocked. The car drives like brand new, but what is more impressive is how one person at the dealership can change so many negative opinions I held for so many years. Thank you for having such a fantastic person on your team. She is a game changer, and I will not go anywhere else as long as she is around. More

Best new car experience to date and I'm 88 yrs old ! I came to the dealer only to inquire, sometime later I leased a 2017 Cadenza. The staff were most congenial and gave me alternatives along the way l' I came to the dealer only to inquire, sometime later I leased a 2017 Cadenza. The staff were most congenial and gave me alternatives along the way l'd like to commend, Andrew Vielot, salesman, Edward Callisto, Sales Manager and Crystal De Jesus, Detail Manager. My best car leasing/buying, experience to date, 100% stamp of approval More

Loved my sales rep. Would go back just to see him again. My rep did everything in his ability to make sure I was happy. He was very respectful and I was comfortable with him. Everyone was fine and helped whe My rep did everything in his ability to make sure I was happy. He was very respectful and I was comfortable with him. Everyone was fine and helped when they were needed,but I specifically wanted to only speak and deal with my rep. I would recommend him to anyone. More

2017 Sorento I love this Dealership! I have bought two cars from this place and I can tell you enough how much I reccomend this place. Although they are under cons I love this Dealership! I have bought two cars from this place and I can tell you enough how much I reccomend this place. Although they are under construction, the sales team does their best to make your time there enjoyable. When we first walked in, the most boring Muzak style music was playing and nearly put me to sleep. That was until somebody put on more upbeat music. I felt like this music really helped me relax and made the car buying experience much more awesome. More

Welcome to Florida Recently I moved to PBG from California and came to Napleton KIA hoping to receive Class A service that I had grown used to from KIA. Not only did th Recently I moved to PBG from California and came to Napleton KIA hoping to receive Class A service that I had grown used to from KIA. Not only did the pros here meet my expectations, in many ways they surpassed them. From the moment I drove onto the lot, I was greeted by friendly smiles and people eager to help. I was kept updated throughout my experience and in the end my Optima was returned to me fixed and shiny. All in all, a very positive experience!! More

Third Kia from this dealership I never go anywhere else. This is my third Kia from this dealership and when it is time for my next car I will go straight to Napleton. As a side no I never go anywhere else. This is my third Kia from this dealership and when it is time for my next car I will go straight to Napleton. As a side note, my salesperson for my new Sorento was Christian and finance offier was Alex were absolutely great. Thanks guys I will be back. More

Great Service and Wonderful Employees I was there on 05/30/2017 and was met by a wonderful , cheery young lady who checked me in . It started for a good day !!!!!! I was there on 05/30/2017 and was met by a wonderful , cheery young lady who checked me in . It started for a good day !!!!!! More

flat tire and oil change Anna was Amazing. great asset to the Kia Dealership. very pleasant person and great customer service person. you can tell she loves what she does. Anna was Amazing. great asset to the Kia Dealership. very pleasant person and great customer service person. you can tell she loves what she does. More

In for Nitro fill on lease and walked out with a new car! While I was there, I spoke with Alex Argueta in Finance about perhaps getting my monthly payments lowered. That wasn't possible but after review of m While I was there, I spoke with Alex Argueta in Finance about perhaps getting my monthly payments lowered. That wasn't possible but after review of my current lease we saw it was a terrible fit for me. It was going to cost me LOTS more money in the end because of milage - I drive too much for the lease to work well for me. So, Alex got me out from under my current lease and into a newer model that I purchased. ALthough the payments are higher, I will own the car and not be penalized for how many miles I drive. Plus it was no money down and ZERO interest. Alex hooked me up with Mike Perroult in Sales. The two gentlemen could not have treated me nicer and I definitely felt taken care of, not "taken"! More

Shelby was awesome!! I needed a new car and Shelby helped me every step of the way and so polite and kind. I recommend you buy from him!! I needed a new car and Shelby helped me every step of the way and so polite and kind. I recommend you buy from him!! More