KIA at Napleton's Northlake

Dedication to customer service excellence Barry Armband's salesmanship and devotion to my needs were astonishing. The purchase of my KIA Forte was rewarding because every effort was made to s Barry Armband's salesmanship and devotion to my needs were astonishing. The purchase of my KIA Forte was rewarding because every effort was made to satisfy my needs. Barry want over and above the meaning of courtesy, professionalism and committment to the customer. See him for excellent customer service. More

Best customer service ever!!! I had the best experience working with this dealership ! My salesperson Erin S was an absolute joy to work with.She was extremely knowledgable and too I had the best experience working with this dealership ! My salesperson Erin S was an absolute joy to work with.She was extremely knowledgable and took a genuine interest in helping us to find the perfect vehicle for our needs. She went out of her way, asking us all the right questions and then found the right vehicle at a great price. Thank you so much Erin for a truly seamless experience . More

Do NOT buy a car Napleton Kia. The dealership failed to payoff my trade in car and the end result was that the finance company continued to hound me for late and overdue payments on The dealership failed to payoff my trade in car and the end result was that the finance company continued to hound me for late and overdue payments on a car I no longer owned. I contually called, txted. And emailed everyone involved with my car purchase including the sales manager ( Steven veerspen, ) the Finance Manager ( Freddie) and Christian umanjour the actual salesman however I received the run around and continued conversations telling me they were working on fixing the problem and I was constantly being told NOT TO Worry they were going to correct everything. I continued to tell them that the delay In fixing this issue was going to effect my credit score because the finance company kept telling me that I was still financially responsible for the old car that I no longer had position of and had traded it it into Napleton Kia. I asked that the dealership call the finance company and explain to them that the check was in the mail which is what the dealership told me or resend the payoff check or do sonething since they are in the business of buying and selling thousands of cars a year. The bottom line is that After finally thinking the issue was solved I received a notice from the credit bureau telling me that since My old car payments were marked as “ LATE PAYMENT “ on my credit report that my credit score had Dropped over 50 points. Now Zi havevyo ho through the xxxx if attempting to evpksin what happened, what caused it , whobis scrually responsible and hope somehow I can correct this issue in all 3 credit bureaus. This is going to be s nightmare justxwhen I thought it was over. So in ending I just want to restate to NEVER PURCHASE CAR FROM NAPELTON KIA. Unless u like agrivation and having your credit negatively effected in the process. More

Bought new Kia Niro Hybrid David was a great salesman, not high-pressured, which made the experience less stressful than in the past. He was articulate and if he didn't know th David was a great salesman, not high-pressured, which made the experience less stressful than in the past. He was articulate and if he didn't know the answer to my questions, of which I had many, he would gladly find the answer. Typically I hate car-shopping for several reasons. I have to say that this was definitely one of my more positive car experiences. More

Overall good experience. Albert our salesman was patient and very helpful. Paul did a good job setting up the financing and explaining everything. Got a good price on a 2018 O Albert our salesman was patient and very helpful. Paul did a good job setting up the financing and explaining everything. Got a good price on a 2018 Optima. More

They give you a lemon, and say whatever it takes to get you I went back in late 2015 to get a minivan. I was looking to get out of a Mazda 5 that was about 6k underwater. Christian was my salesman and got me in I went back in late 2015 to get a minivan. I was looking to get out of a Mazda 5 that was about 6k underwater. Christian was my salesman and got me into a base model Kia that ended up having electrical issues. I ended up paying way more than i wanted to, and for what I was paying I got a base model Minivan with no extra benefits. When i got to finance, they guy there lied and said I could refinance 6 months later and get a lower rate. Overall, I suggest you stay away from Kia in general but especially that dealership. More

Great Customer Service with Rachael the service manager My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counte My car was in for routine maintenance on my 2015 Optima.I had great customer service from Rachael and the two other service advisors behind the counter Casey/Carlolina. I would recommend anyone to this dealership because of the helpful service More

Absolutely horrible Let us walk out with the vehicle. Asked we return it a week later because they couldn’t fine a loan after we were promised. Let us walk out with the vehicle. Asked we return it a week later because they couldn’t fine a loan after we were promised. More