KIA at Napleton's Northlake

Highly recommend Jon Brown-Stepan was a pleasure to work with. He made our car buying experience pleasurable and his customer service skills were top notch. Highly rec Jon Brown-Stepan was a pleasure to work with. He made our car buying experience pleasurable and his customer service skills were top notch. Highly recommend. More

Above and beyond. Erin did a fantastic job. She worked with me and at the end of the day she got me in the car that I wanted. I was there what seemed like all day and I Erin did a fantastic job. She worked with me and at the end of the day she got me in the car that I wanted. I was there what seemed like all day and I had my 4 year old with me, the staff were very patient and extremely nice to the both of us. More

Fast and attentive Jon our salesperson was what made the experience more than pleasurable because of a rare quality he has that most in sales lack; and that is the abili Jon our salesperson was what made the experience more than pleasurable because of a rare quality he has that most in sales lack; and that is the ability to truly listen and understand his customers and therefore provide a fun, but more importantly, a genuine time spent with him. I highly recommend him if you would like to have fun while getting a fair price on a car! More

Best experience ever My car was breaking down after just a year, went to Erin and she helped set me up with a brand new Kia Optima. Absolute best experience ever!! My car was breaking down after just a year, went to Erin and she helped set me up with a brand new Kia Optima. Absolute best experience ever!! More

Erin made the decision easy This is my second Kia and I spent sometime shopping around this time. I went to three different dealers and made the decision to buy from Napleton be This is my second Kia and I spent sometime shopping around this time. I went to three different dealers and made the decision to buy from Napleton because of Erin Schobert. This woman is so efficient and it was like finally I found a salesperson that truly listened and cared. My husband and I were extremely impressed with her ability to shorten the amount of time we spent at the dealership. Everything was prepared for us prior to us getting there because we were able to text and we were in and out in record time. Seriously truly impressed Erin, Thank you!!! More

Great people I walked into the building and felt this very Friendly atmosphere. Great people to work with. They are providing the best service possible! Wouldn’t h I walked into the building and felt this very Friendly atmosphere. Great people to work with. They are providing the best service possible! Wouldn’t have gone anywhere else! More

Awful Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rp Their service department is awful. My husband and I bought a 2017 brand new when it first came out. The entire car shakes randomly when it’s at low rpms. We brought it in and they said it was because we changed our own oil. So we let them change our filter to the official Kia one. It’s still knocking and they’re saying to bring it back in but they don’t know if they can duplicate the issue. We are a single car household and cannot get by without a car for a day again. So if we want to get our car fixed that we bought from this dealership that is still under warranty we are expected to pay for a rental car... Not to mention that the girl I spoke to in the service department was rude and had a terrible attitude. Will NEVER buy another car from here. More