KIA at Napleton's Northlake

Service The service I have received is professional and honest. My wait time is reasonable. My service advisor, Scott Myers, explains everything very well. The service I have received is professional and honest. My wait time is reasonable. My service advisor, Scott Myers, explains everything very well. He is courteous and very knowledgeable. More

Right Car - right price - complete deal My wife and I purchased a 2019 Niro Hybird today - excellent car but just as important - excellent service. We were promptly greeted at the door, intr My wife and I purchased a 2019 Niro Hybird today - excellent car but just as important - excellent service. We were promptly greeted at the door, introduced to Jon who then took us on a drive. He explained the vehicle, options, differences and then we got to pricing. He worked with us to get us fair pricing for the car we wanted. After filling out some forms, we went to lunch, they prepared for financing discussion when we returned and some good conversation and again, options, were presented to us. We purchased the car and drove off the lot... Very happy with our purchase and all those involved that made it happen. We are definitely clients now as this will be the 3rd Kia we have purchased - but - the first from Napleton Northlake.... No need to look further. More

Terrible, terrible, terrible So from week to week there prices change on a vehicle (which okay they can do that) but to go up a few thousand from one week to the next (literally) So from week to week there prices change on a vehicle (which okay they can do that) but to go up a few thousand from one week to the next (literally) shows you how crazy and arbitrary they are. Even if you call first and get pricing that is supposed to be out the door price. They somehow managed to tag on an extra $3000 (no lie) in fees that were not listed. So whatever price they have on Cargurus you will not even get close to that when you go in. Yes I understand there is tax, tag, title and even their dealer fee of $899 (higher than most) but still they managed to add another few thousand in "VIP" costs on top of all those listed above. None of these were listed on their website or Cargurus. So for example, car listed at 15,500k was about 20K when all was said and done. Very sleazy dealership - stay away!! More

False advertising. Online advertising gave a specific price for a car. I called to confirm the price and all additional fees. When it came time to purchase the car the p Online advertising gave a specific price for a car. I called to confirm the price and all additional fees. When it came time to purchase the car the price was increased and an additional $1500 dealer fee had been added. They reduced the price and fee a little but refused to honor the advertised price. Salesman was knowledgeable but dealer does not honor their advertised prices and was dishonest about the dealer fees. More

Second Key Tony the sales manager was great and kept his promise, He ordered the second key and had it activated by service department (Aaron Clark did a great j Tony the sales manager was great and kept his promise, He ordered the second key and had it activated by service department (Aaron Clark did a great job). It was suggested to my husband that we should get an alignment, however due to the fact that we had just purchase the car on June 9, 2019 I did not think it would have needed that. Therefore I called the service advisor and was told that service was not something they do to per-certified use cars, they only go by a certain check list and car alignment is not included, also I need EFI Service (Fuel Injection Cleaning Service). I guess the check list for a used car is very limited. Now I just purchased the car and already we need to spend $280.68. The car did not have the SD card for the navigation system; therefore we had already spent $100.00 for that. I wonder what's next. More

Excellent Very friendly professional staff. Your in good hands. When I pulled into the service area it was clean and I was greeted immediately by Aaron a very f Very friendly professional staff. Your in good hands. When I pulled into the service area it was clean and I was greeted immediately by Aaron a very friendly and professional gentleman. Gave you a good feeling More

No collision in getting an estimate This morning I went to Napleton Northlake KIA for an estimate for a paint job on my Optima.. I had the good fortune of having Roxanne work up the esti This morning I went to Napleton Northlake KIA for an estimate for a paint job on my Optima.. I had the good fortune of having Roxanne work up the estimate. She was professional, patient, treated me like I mattered, and explained the estimate to my satisfaction. Can't ask for much better than that. More

Best Automobile Purchasing Experience I have a problem .... I had the best experience in the purchase of my new car.I can tell you that the manager, Tony, will make it easy for me to come I have a problem .... I had the best experience in the purchase of my new car.I can tell you that the manager, Tony, will make it easy for me to come back again and buy another car. More

Used car experience Albert was good- let us pick out what we wanted, not what he wanted to sell. Not pushy. Tony the Sales Manager was also helpful. Freddy FnI guy not Albert was good- let us pick out what we wanted, not what he wanted to sell. Not pushy. Tony the Sales Manager was also helpful. Freddy FnI guy not pushy with warranties...A good experience! More