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KIA at Napleton's Northlake
Palm Beach Gardens, FL
472 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 472 reviews
November 07, 2019
Jon Brown-Stephan is THE BEST!! I first met Jon when I was looking for a car back in June of 2019. He was very friendly with a great personality right from the start! We just click I first met Jon when I was looking for a car back in June of 2019. He was very friendly with a great personality right from the start! We just clicked! He helped me with my trade in and got me into a car that was within my budget. I had a couple issues immediately after purchase and he worked in a timely matter, to the best of his ability to help me get them resolved. Then unfortunately just a few months later I was in an accident and the car I had just purchased was totaled! I immediately called up Jon and told him what happened. He was very compassionate, understanding and more then happy to help me get into another new car!! LOL Once again Jon was TOTALLY AMAZING and helped me get into another car quickly which helped lighten my load immensely, right after such a traumatic experience!! I was very satisfied with my over all experience at Napleton Northlake Kia due mostly to Jon and his willingness to help me no matter what!! I would highly recommend anyone and everyone that is looking for a great car buying experience to go see Jon ASAP!!! More
by J Jones
Employees Worked With
Jon Brown-Stepan
November 03, 2019
Jon Brown-Stepan is amazing! Jon is the reason I went back to Napleton Northlake Kia! He is a professional, also kind and understanding of what your needs are! He was able to Jon is the reason I went back to Napleton Northlake Kia! He is a professional, also kind and understanding of what your needs are! He was able to assist me with my trade-in and get me into a new Kia Forte at a reasonable price! I will definitely be visiting Jon again at Napleton Northlake Kia! More
by Penny Nickel
Employees Worked With
Ryan in the Financial department was very kind and helpful also! Please note with the question below, I am not on Facebook. , Jon Brown-Stepan
October 15, 2019
SHELL GAME An absolute nightmare if a visit. I gave 3 stars only because the sales person's was friendly, considerate, and did his best to locate the truck that An absolute nightmare if a visit. I gave 3 stars only because the sales person's was friendly, considerate, and did his best to locate the truck that i was scheduled to test drive. Of course these uncaring managers have no concern about wasting people's valued time, only to get you to come in under false pretenses to spend more money on something you don't want. A totally unprofessional outfit in my opinion. More
by Deal Me Out
October 14, 2019
General maintenance. Excellent service by Aaron Hotwitz. Very courteous. Have been in the shop always. will recommend the dealer to my friends. Always Happy with my vehicl Excellent service by Aaron Hotwitz. Very courteous. Have been in the shop always. will recommend the dealer to my friends. Always Happy with my vehicle More
by Eduardo Vivas
Employees Worked With
Aaron Horwitz
October 14, 2019
buyer Warning I was searching the internet for a vehicle. I received a response from Richard Sherman, pretty sure not the football player. Richard was nice at first I was searching the internet for a vehicle. I received a response from Richard Sherman, pretty sure not the football player. Richard was nice at first but turned unprofessional. He states he is in the internet department which makes sense. He provides me with dealer fees which wow are they expensive.dealer fee is $899 and then they add another $199 for "document processing". What does that mean you ask? Means what ever price you see you must add $1100 to it. So I digress. I ask for an out the door price and the INTERNET sales guy Richard says they dont negotiate prices on internet for security reasons. Really? I receive an email from their GM supposedly. I respond to it after requesting Richard not contact me any further and I receive a response to the GM email from guess who? Richard. He all but called me a liar stating "If you do live 3 hours away" well why would I say that if I didnt? Please look elsewhere to purchase a vehicle.There are more professional dealerships in that area. Richard put a deep feeling of disappointment to me. When I sold cars in the past I would never have treated a potential buyer the way Richard treated me. I attempted to contact a manager via phone however every employee I spoke to sent me to a round about voice mail. look at reviews. Please dont waste your time at this dealer. I have wasted more than I wanted. Never recommend this establishment. More
by davec248
Employees Worked With
Richard Sherman
October 09, 2019
They don't want to sell cars If you have someone with cash in hand and you two are close on price you would imagine that a salesman would be on the ball on trying to make a deal. If you have someone with cash in hand and you two are close on price you would imagine that a salesman would be on the ball on trying to make a deal. Especially for a 55k car. They missed out on an easy sale due to laziness More
by Mike
Employees Worked With
Steve Veerapen
September 24, 2019
Exceptional customer service We were searching for a new Telluride. No one could locate the one we wanted except for Ricardo. He was in constant contact with us. I am so excited t We were searching for a new Telluride. No one could locate the one we wanted except for Ricardo. He was in constant contact with us. I am so excited to have purchased this car with him. The GM Sam even came out and spent time with us while Ricardo did some searching. Financing and trading our car in was easy. Carolina came out explained how to contact her should i need anything service related. Everyone was extremely helpful in making this purchase exactly what we wanted. We couldn’t have had a better experience! Thank you Ricardo, Sam, and Daniel! We love our new Telluride!!! More
by Marrissa
September 21, 2019
Albert Dikerson was very genuine and trust worthy Very pleased with Napleton Kia Northlake! Albert made the car buying experience a great one and was very knowledgeable and helped put me in the perfec Very pleased with Napleton Kia Northlake! Albert made the car buying experience a great one and was very knowledgeable and helped put me in the perfect vehicle! Albert was the best sales representative I’ve ever dealt with at a dealership and will be back to use him in the future. More
by Crystal Stewart
Employees Worked With
Albert Dikerson
September 17, 2019
Service was EVERYTHING!! My husband and I purchased a 2019 Kia Sorrento. The service rendered at Napleton Northlake Kia was amazing from the front desk to the finance office. My husband and I purchased a 2019 Kia Sorrento. The service rendered at Napleton Northlake Kia was amazing from the front desk to the finance office. Our salesman Mr. Jon ROCK! He made my family feel very welcome and comfortable with our visit. The test drive was very informational...........Mr. Jon had his listening ears on. He was very attentive to our wants needs and cares. Mr Jon is very knowledgeable about what he does at Napleton Kia. We are very very happy with our purchase..........1st Kia and loving it. More
by peaceful22
Employees Worked With
Jon Brown-Stepan
September 17, 2019
Awesome service I would like to take this opportunity to write a review about my experience at Northlake Kia, from the time me and my family walked in we were greeted I would like to take this opportunity to write a review about my experience at Northlake Kia, from the time me and my family walked in we were greeted with a pleasant experience with the Management Staff And also our Sales Rep Jon Brown-Stepan, who took his time and allowed us to walk around and enjoy the New Car inventory. He did not force anything on us and answered every question that we had for him and very knowledgeable about every Vehicle on the Kia Dealership Lot. The service was so excellent that we purchased 3 vehicles at one time and we purchased the vehicles that we wanted, both are 2019 Kia Sorento and Forte and another is a 2016 Forte. Mr. Jon Brown-Stephan is a big asset to the Company and very customer friendly and loyal to the customers, I will definitely recommend The Kia Family to my friends and family that are looking for a vehicle from what me and my family had experienced. More
by Canesnation1
Employees Worked With
Jon Brown-Stepan
