KIA at Napleton's Northlake

BEWARE!!! WORST Service experience in my 50 years of driving. Took the car in with check engine light and car stalling a few times.,was told it was part of an engine class action lawsuit and they would driving. Took the car in with check engine light and car stalling a few times.,was told it was part of an engine class action lawsuit and they would replace the short black at no charge. Picked up the car a few days later and only drove it for 4 days when the same light and same code came on again. Took the car back. They rarely called us with updates, we had to call them. After 3 weeks they said it was a new issue and would cost over $800! We reluctantly agreed and then when the car was supposedly ready we picked it up only to find that there now 3 new warning lights on! So of course they could repair it for another $300! Those lights weren’t on when we dropped the car off. We believe they caused the damage in order to get more money. We declined the repair and will never go back and will never purchase another KIA. More

Brought car in for oil change (with free multi-point inspection). Was told the car failed on 6 items-even though one, brake flush, was done 200 miles previously, and another, cabin air, was changed 7,0 inspection). Was told the car failed on 6 items-even though one, brake flush, was done 200 miles previously, and another, cabin air, was changed 7,000 miles previously. When I told the service rep. that this might be fraud, he got the service manager who said "let's look under the hood". The service manager said he would recommend only one thing be done of the six, and given what happened, the dealership would pay for it. He said the tech. was probably (and inappropriately) going by the age of the car and what was suggested by KIA. Heaven help the naive customer who assumes he is getting good advice. More

Rocco took his time explaining every detail and looking for the perfect vehicle to match my budget and taste I definitely recommend him if you’re looking for a car and don’t want to deal with the headaches for the perfect vehicle to match my budget and taste I definitely recommend him if you’re looking for a car and don’t want to deal with the headaches that come with it. More

Purchased a Kia Stinger. Was able to get in and out within hours and the rates that o was looking for. Would repurchase from Northlake Kia in the future. within hours and the rates that o was looking for. Would repurchase from Northlake Kia in the future. More

Rocco was amazing! He really took my wants and needs into consideration and helped walk me through everything! He thoroughly explained everything so I had a full and clear understanding of what decisio into consideration and helped walk me through everything! He thoroughly explained everything so I had a full and clear understanding of what decisions I needed to make. More

Rocco was extremely easy to work with and has the utmost patience. I was treated courteously and professionally and give Rocco an A plus plus ! patience. I was treated courteously and professionally and give Rocco an A plus plus ! More

This place is a nightmare. I've never had such bad service in my life. They don't answer the phones unless it's sales department of course. They do the bare minimum. I tell everyone I know to get thei service in my life. They don't answer the phones unless it's sales department of course. They do the bare minimum. I tell everyone I know to get their cars anywhere else but here. I regret spending thousands on my car at this establishment. They've had my car for 2 days for a flat tire and I can't get anyone on the phone to get an update. My next step is calling the BBB. I don't have one positive thing to day about them. They offer discounts if you leave a positive review so don't be fooled! More

Dom and Sal were the best! Really worked with me and helped me find the car I wanted. I highly recommend. They have your best interest at heart and really care for their customers. helped me find the car I wanted. I highly recommend. They have your best interest at heart and really care for their customers. More

Jonathan was very helpful and friendly. He assisted me in purchasing the audi I was looking for, was very respectful toward me and my family, and made sure we were taken care of every step of the way. purchasing the audi I was looking for, was very respectful toward me and my family, and made sure we were taken care of every step of the way. More

Brought my car in because it was making a loud sound. This was my third attempt at trying to find the source. They found it and took care of it right away, what a relief! Thank you for your help Robb! This was my third attempt at trying to find the source. They found it and took care of it right away, what a relief! Thank you for your help Robb! More