KIA at Napleton's Northlake

Unable to confirm availability of cars as advertised. Automated messages followed by unknowlegable employee callbacks. In the end, they won’t tell you the car is sold! Just a lure to get you into showr Automated messages followed by unknowlegable employee callbacks. In the end, they won’t tell you the car is sold! Just a lure to get you into showroom in order to offer you a more expensive product. Don’t waste your time. They are crooked! More

Rocco (in sales) provided timely, top notch service with a smile & humor. Great salesman! He made sure we were happy & satisfied driving away in our new car!😍 a smile & humor. Great salesman! He made sure we were happy & satisfied driving away in our new car!😍 More

This dealership had to be the worst one I ever tried to deal with in my life. After sending an automated message concerning the availability of a vehicle, I was contacted at least 3 times from various mes deal with in my life. After sending an automated message concerning the availability of a vehicle, I was contacted at least 3 times from various messaging services working for this dealership. Never able to confirm the availability of this vehicle after 4 days of messaging and calling, we finally were told the vehicle was available and set off on a 1.5 hr trip. Halfway there, we got a call telling us it was sold. Next day and even a week later, vehicle is still on their website. Never, never, go there! A horrible experience! More

I just wanted to say that I had a great experience at Napelton North Lake kia. Rocco my sales advisor was very efficient and was able to answer all my questions. If you ever need a new car and would go a Napelton North Lake kia. Rocco my sales advisor was very efficient and was able to answer all my questions. If you ever need a new car and would go and see them they have great prices and will be able to work with you to get you the deal you are looking for. More

BEWARE!!! WORST Service experience in my 50 years of driving. Took the car in with check engine light and car stalling a few times.,was told it was part of an engine class action lawsuit and they would driving. Took the car in with check engine light and car stalling a few times.,was told it was part of an engine class action lawsuit and they would replace the short black at no charge. Picked up the car a few days later and only drove it for 4 days when the same light and same code came on again. Took the car back. They rarely called us with updates, we had to call them. After 3 weeks they said it was a new issue and would cost over $800! We reluctantly agreed and then when the car was supposedly ready we picked it up only to find that there now 3 new warning lights on! So of course they could repair it for another $300! Those lights weren’t on when we dropped the car off. We believe they caused the damage in order to get more money. We declined the repair and will never go back and will never purchase another KIA. More

Brought car in for oil change (with free multi-point inspection). Was told the car failed on 6 items-even though one, brake flush, was done 200 miles previously, and another, cabin air, was changed 7,0 inspection). Was told the car failed on 6 items-even though one, brake flush, was done 200 miles previously, and another, cabin air, was changed 7,000 miles previously. When I told the service rep. that this might be fraud, he got the service manager who said "let's look under the hood". The service manager said he would recommend only one thing be done of the six, and given what happened, the dealership would pay for it. He said the tech. was probably (and inappropriately) going by the age of the car and what was suggested by KIA. Heaven help the naive customer who assumes he is getting good advice. More

Rocco took his time explaining every detail and looking for the perfect vehicle to match my budget and taste I definitely recommend him if you’re looking for a car and don’t want to deal with the headaches for the perfect vehicle to match my budget and taste I definitely recommend him if you’re looking for a car and don’t want to deal with the headaches that come with it. More

Purchased a Kia Stinger. Was able to get in and out within hours and the rates that o was looking for. Would repurchase from Northlake Kia in the future. within hours and the rates that o was looking for. Would repurchase from Northlake Kia in the future. More

Rocco was amazing! He really took my wants and needs into consideration and helped walk me through everything! He thoroughly explained everything so I had a full and clear understanding of what decisio into consideration and helped walk me through everything! He thoroughly explained everything so I had a full and clear understanding of what decisions I needed to make. More

Rocco was extremely easy to work with and has the utmost patience. I was treated courteously and professionally and give Rocco an A plus plus ! patience. I was treated courteously and professionally and give Rocco an A plus plus ! More