KIA at Napleton's Northlake

Nothing positive to say. 20 days for a hybrid repair that is still not quite right. 3 separate in service trips. Quote $3700. Bill $4300. Quote $250 for valve cover gasket. Just done elsewhere for $134. Rec is still not quite right. 3 separate in service trips. Quote $3700. Bill $4300. Quote $250 for valve cover gasket. Just done elsewhere for $134. Recommended plugs and wires. Never checked. Had been done 2 days prior. I choose not to name names but would do so if they reached out personally. Not a happy customer. Not competent nor honest. More

Thank you...Thank you... Thank you to Napleton Northlake Kia! The service department made us feel so welcome and the process was so easy. They have made a customer for life! Kia! The service department made us feel so welcome and the process was so easy. They have made a customer for life! More

Very happy with the service... they price matched and got the work done quicker than I expected. Staff was very polite. Will be sending referrals! the work done quicker than I expected. Staff was very polite. Will be sending referrals! More

Cannot say enough about the service team at Napleton. The technicians quickly assessed the issues that needed to be dealt with and my advisor kept me updated throughout the process. It was a pleasure to deal technicians quickly assessed the issues that needed to be dealt with and my advisor kept me updated throughout the process. It was a pleasure to deal with such friendly and knowledgeable staff. More

Very happy with the service... they price matched, got the work done quicker than I expected and the staff was very polite. Will be sending referrals! the work done quicker than I expected and the staff was very polite. Will be sending referrals! More

Perfect service experience...From the time I entered to the time I left! I was greeted as soon as I pulled in and my service was completed in under an hour. Highly recommend! the time I left! I was greeted as soon as I pulled in and my service was completed in under an hour. Highly recommend! More

I really got treated right. He worked hard for me to get the car I wanted and I got it. He wouldn’t give up until I left with it. He is a good and hard worker. If I had to do it all over again I would with the car I wanted and I got it. He wouldn’t give up until I left with it. He is a good and hard worker. If I had to do it all over again I would with him. Keep up the good work More

I called Napleton because my car wasn’t starting. They had the car towed to the dealership, fixed the battery all at no cost to me due to their amazing warranty policies. had the car towed to the dealership, fixed the battery all at no cost to me due to their amazing warranty policies. More

Absolutely the worst service ever. I had nothing but trouble with the service department. My car had to have the engine replaced and the transmission replaced in the past year. I was lied to numerous trouble with the service department. My car had to have the engine replaced and the transmission replaced in the past year. I was lied to numerous times by the service advisor and the service managers. This past week I got my car back after three weeks with the transmission replacement and was charged more than I was quoted. And they informed my that my engine is now leaking oil and it might be from the area they just worked on but aren’t sure. But I would have to pay for another diagnostic and new repairs. This is after they refused to return any of my calls for a week. They had my car for six weeks when they replaced the motor last year. Do not trust Jim Collins (Service Manager) (614) 374-1581 nor Ryan the service advisor. They will lie directly to your face. Call Steve (President) at 561-285-4408 if you need action. At least I finally got a call back after a week by talking to him. This service department is the worst place I’ve ever had to deal with. More

Just upgraded to sweet Kia deal!! Thank you Sammie for always looking out for your customers! Marcos will always be my sales professional! Great team! Thank you! always looking out for your customers! Marcos will always be my sales professional! Great team! Thank you! More