K & R Auto Sales Inc

Don't buy from them Sales experience was good. Support after the sale was horrible. Slow responses while trying to resolve an issue with a blown engine. Could not return Sales experience was good. Support after the sale was horrible. Slow responses while trying to resolve an issue with a blown engine. Could not return one call or even attempt to help. I wouldn't buy from this company again. Very frustrated. If I could give a zero, I would. More

Great experience! I had a great experience at K and R. The sale was quick and easy! Dave was my salesman, he was both knowledgeable about car and friendly as we negotia I had a great experience at K and R. The sale was quick and easy! Dave was my salesman, he was both knowledgeable about car and friendly as we negotiated. Compared to other dealerships I have been to, which were pushy and rude, K and R felt welcoming and willing to work with you to find the right car at the right price. Thank you Dave for wonderful experience! More

Good car, good price I had a good experience with this dealership. After having a problem with a New Hampshire dealership, who sold the agreed a upon car to another buyer I had a good experience with this dealership. After having a problem with a New Hampshire dealership, who sold the agreed a upon car to another buyer by mistake and miscommunication, i looked online for a similar car and found one at K and R. I was contacted by " John " who I believe is the sales manager. Drove 2 hours to see the car, liked it, but did not agree on price. John called on my drive back and offered an agreed upon price. Everything was ready when we went back a couple of days later. Had the car checked out by my mechanic here in New Hampshire withing the 30 day warranty period and he gave it good review. I am a pleased customer and would buy from them again. I might add that the dealership also arranged financing at a lower rate than my bank. More

Mouthing Off I bought a Caravan at K&R in 2008. The salesman was a mature gentleman who agreed to get my paperwork in order so that I could return the next day wi I bought a Caravan at K&R in 2008. The salesman was a mature gentleman who agreed to get my paperwork in order so that I could return the next day with my insurance and a check for the down. That salesman has undoubtedly moved on to a real dealer. How difficult would it be for these kids to supply the customer with the VIN # and mileage up front so the customer can get a quote for his insurance - instead of wasting the customer's time and then mouthing off at the customer for wanting to insure the vehicle before signing for it. And "you don't need insurance to drive the car off the lot today" - one does not have to be twice their age to know that they're lying. More

3 vehicles purchased I purchased a 96 Tahoe back in 2001 which I still own and going strong, so when my two college age kids wanted to buy their own vehicles , I had no I purchased a 96 Tahoe back in 2001 which I still own and going strong, so when my two college age kids wanted to buy their own vehicles , I had no hesitation looking at K & R . Salesman Dave Hinkley was very helpful in helping them choose the right vehicle for their needs .My son bought a 2005 Ford F-150 pickup and my daughter purchased a 2011 Jeep Patriot, both of which are really clean and well kept vehicles. He also found them the financing they needed, with great rates considering they didn't have much of a credit history. I will continue to give K & R Auto consideration in my future car buying needs as I now think of Dave as a good and honest friend. More

don't buy from K and R Customer service after the sale is horrible. We thought that we were dealing with a good local company. Turns out, they only want to sell you somethin Customer service after the sale is horrible. We thought that we were dealing with a good local company. Turns out, they only want to sell you something and shoo you away. We were charged an illegal doc fee, and left stranded with a broken vehicle on Christmas eve! More

Do NOT Buy From Here On August 17 my wife and I purchased a 2007 Audi Q7 Quattro from K & R Auto, and the associate who assisted us was John Vallieres. Before purchasin On August 17 my wife and I purchased a 2007 Audi Q7 Quattro from K & R Auto, and the associate who assisted us was John Vallieres. Before purchasing, we noticed a few cosmetic things that we wanted replaced: the radio did not work, the vent on the passenger side was broken, there was a piece missing on the rear hatch, and the shade on the driver’s side rear was missing a clip-which prevented it from being able to stay up, therefore it was useless. We had agreed to purchase the vehicle contingent on the items listed above being repaired. John gave us a “We Owe” paper which had these items listed on it, and we proceeded with the purchase. We drove the car home that evening. On August 19th, my wife drove the car back to Auburn, which is an hour commute from our home. She dropped the vehicle off and was given a 2012 Kia Forte EX. The renter car was clearly not suitable to drive; there was a loud knocking in the front end. Not only did we have to drive the hour home and back, but we were transporting our four year old daughter and my wife was 8 months pregnant. The vehicle felt so unsafe that we did not drive it at all for the two days we had it; only taking it home and directly back to K and R. On the August 21st we picked up the Audi and John informed us they replaced the entire head unit. He made mention of the cost ($800) and appeared to be put out by it, since he originally thought the issue was a simple fix. At this point, the other parts had not come in. Therefore, my wife made an appointment for August 31st at 3:30, a half an hour before her doctors appointment in Lewiston. They had told us they were going to give her a loaner car to go to her appointment and by the time she was finished the Audi would have all the parts replaced and the car would be ready. When she got to K and R, John informed Tia that the parts were not in. He did not even have the courtesy to call and let us know. He assured her the parts would be in by her next appointment. At this point her prenatal visits were every two weeks, and since we were quite honestly getting fairly fed up with K and R, she decided to make a trip down as soon as the parts were in. The first week of September (we cannot remember the exact date but are fairly certain it was that Wednesday) Tia drove back to K and R to get the parts replaced. Upon arriving, John informed us that the parts were in but they were not correct. Therefore, he took the VIN off the Audi and proceeded to order the correct parts. In the meantime, I had noticed a shaking that had been occurring once the vehicle hit about 60, so I had called John to address this before our 30 day warranty was up. When Tia went to get the parts installed for the second time, John test drove the car with his mechanic and told her that the vehicle needed to be aligned. He also said that he would be willing to give us a loaner for the time the car was in the shop and would work completely around her schedule. They could not get the car in that afternoon, so again Tia left with no changes to the Audi. I made an appointment for September 10th at 9:30 for the vehicle, since that was Tia’s appointment. We ran late this day, so I dropped Tia off at her doctor’s appointment and then took the car over to K and R. My wife ended up being admitted that day, and K and R gave me a loaner while they did the repairs on the vehicle. After not hearing anything all day, and my wife being in labor, I finally called them late afternoon and they told me the car was at VIP. Since our hospital bags were in the back, I had my father-in-law drive to VIP to get the bags to bring back to the hospital. He did, and when he arrived, VIP told him that they did not have the car. Apparently K and R came to pick it back up. Therefore, my father-in-law drove to K and R to get the bags. He did not notice if the parts had been replaced at this point. Early September 11th, my wife gave birth. We still did not have our vehicle. John did not call that morning to tell me it was ready. Around noon, I finally got the Audi back. However, not all the parts were replaced. The clip on the driver’s side rear for the shade was not replaced. A different sales associate helped me because John was tied up. This associate told me that he did not know why we were promised the clip replacement in the first place, because it was an “accessory” and did not effect whether or not the car could pass inspection. Since John was busy and he was the man I needed to speak with, I left. Later that afternoon, I called John who informed me that the clip was not replaced because it was too expensive. They apparently could not get just the clip, but they needed to buy the entire shade. He said that with the parts and labor the cost was just too high to replace. At this point, I was extremely frustrated so I drove back to K and R to speak with John face to face. When I got there, he basically spewed the same story, but this time said he would try to look into junkyards for a replacement. I had no choice but to leave. Here it is, October 9th, and I still do not have a replacement part for the shade. I literally call K and R daily to try to get this resolved, and I am just jerked around. John literally never returns my calls and continues to make excuses as to why the part cannot be replaced. We had an understanding that the part would be replaced prior to purchasing the vehicle, and expect this promise to be followed through. I spoke with John today who said that he would split the cost with me; this is just plain unacceptable. We have text, called, and visited K and R more than I ever wanted to in my life. I am extremely unsatisfied with the customer service I have received. I do not care if the part cost $1 million dollars; it was promised to us, and that promise needs to be followed though with. More

service once again the guys at KandR auto went well beyond the call of duty in repairing my car that I purchased from them 3 years ago! Thanks to John and Ric once again the guys at KandR auto went well beyond the call of duty in repairing my car that I purchased from them 3 years ago! Thanks to John and Richard for your exceptional customer service again!!!! As I am not a new car buyer only buy pre-owened I will only buy from K andR auto they are the best. Trustworthy, honest and friendly. I live in south Portland and drive to Auburn for this reason. Thanks to all the staff Russell Shaw?? More

Very friendly and curtious until we needed something fixed on the vehical. Brought the vehical back 3 times for them to clean the interior, which was agreeded upon when we were signing the paper work. E fixed on the vehical. Brought the vehical back 3 times for them to clean the interior, which was agreeded upon when we were signing the paper work. Each time they had a n excuse for not getting it done. Then the straw that broke the camels back, the sunroof started leaking. Made an appointment with them to get it fixed, stopped by the next day to pick it up and they said it was all fixed. Two weeks later it rained and it started leaking again. I took the Jeep to a Jeep dealership, they took a look at it and informed me that there was some parts missing and that it would continue to leak unless the whole sunroof would be replaced. K& R Auto never fixed anything, they just told me they did. A dealership like K&R should not be able to have a dealers license if this how they treat there customers. DO NOT BUY ANYTHING FROM K & R AUTO, THERE CUSTOMER SERVICE SUCKS. More

Bought a used car. It was in good condition, I admit. My needs were: mileage over 34mpg (I drive long distances by necessity); good reputation (Blue Book index of reliability over 77%) and air conditioning. needs were: mileage over 34mpg (I drive long distances by necessity); good reputation (Blue Book index of reliability over 77%) and air conditioning. I could not have cared about anything else. I found a car on the website and asked about it. Mike, the salesman, assured me the car had all those features, and guaranteed it -- in fact, we signed a paper regarding that statement. On the test drive I noticed there was not an air conditioner control (red alert) but I checked under the hood and there was a warning about the air conditioner refrigerant being under high pressure. I figured there HAD to be air conditioning and maybe the climate control would carry that when I turned it to "blue". I asked Mike about it and he reassured me there was 'air'. The car has a 90 day return warantee. on the 85th day it was hot -- I tried the air cond by doing the turn-down to 'blue'. There was no air conditioning. I called Mike right away and he said to come on down. Cool. I arrived there and they were having a "big sale and it's a pain in the a**." OK, fine. Let's deal. Ryan Reed fought me about it. Mike said he 'would not have done it that way'. (Later -- figured it's a case of "good guy vs. bad guy" - I was right. So Mike appeared upset, and I was going to be the nice guy and not stress him - and return a few days later when he could find a suitable replacement. Fine, I thought. These guys would make it right. I was wrong. I figured I would spare them the labor and so I spent the next few days looking over their website inventory to find a suitable replacement - FOUND ONE!!. So I went in to buy my choice - it was $2k more but if I added a year to the loan I could just make it. Mike let me try the vehicle -- it met all my needs and then some! So I returned to deal. I turned out they would only give me $2,000 less for the car I bought from them just 2 and 1/2 months ago! With that on top of the $2,000 more for the new loan it went from $201 to $240 per month for an extra year, which was considerably more than I had factored in. I dropped the deal and left with a very bad feeling I had been screwed. I'm reading other sites with similar complaints. Look up the Latin for "Caveat Emptor!" - - it means "Buyer Beware"!! Avoid this dealership because by this (and others I have read) experience -- if you have a problem they will try to milk you dry. I don't normally complain, but I have been screwed. If they try anything else, I will be forced to report this to the Maine AG and then I will sue. My lawyer informs me I have a good case. Hmmm. More