Jubilee Chrysler Dodge Jeep Ram - Service Center
Mobile, AL
297 Reviews of Jubilee Chrysler Dodge Jeep Ram - Service Center
The salesman are great but the service department is horrible and that’s an understatement!!! No way should I have to bring my vehicle back almost 8 weeks and they still haven’t found what the issue is horrible and that’s an understatement!!! No way should I have to bring my vehicle back almost 8 weeks and they still haven’t found what the issue is and my Jeep wasn’t doing that until I picked it up from getting a service done!!!They Never have to worry about to coming back I’ll go to encore dealership and pay more for before I waste my time dealing with the service department. I followed the chain of command with my issue with talking to the service manager and also the General manager over the dealership at that location. I was told by both they would take care of my issue with my vehicle and that was never done and I didn’t even receive a call back after being told they would be in contact with me(also left voicemails) More
Ordered part from dealer about two years ago. Called me in kept car for three days. Called the dealer to find out they didn’t have the part. They said they would order waited another year calling Called me in kept car for three days. Called the dealer to find out they didn’t have the part. They said they would order waited another year calling about every three months only to here it’s on the way. Finally got the parts department to order part brought in vehicle again and this time it’s the wrong part. Had to keep vehicle about 2 weeks before finally fixed. Not to mention the poor communication I received. Called sent text sometimes days went by before a reply. More
Service was the worst I have ever experienced with a dealership I brought my truck in for a tuneup and it took calling the service manager 3 days later to get my service technician to call me back dealership I brought my truck in for a tuneup and it took calling the service manager 3 days later to get my service technician to call me back More
Problem was addressed and corrected. I wish it didn’t take so long, but I understand fixing issues take time. The cost is irrelevant when it comes to having a working vehicle, so no comp I wish it didn’t take so long, but I understand fixing issues take time. The cost is irrelevant when it comes to having a working vehicle, so no complaints. More