Jubilee Chrysler Dodge Jeep Ram - Service Center
Mobile, AL
300 Reviews of Jubilee Chrysler Dodge Jeep Ram - Service Center
I dropped my auto off at the dealership at 7:30 in the morning and was told that it would be ready by 3:00. I heard nothing from the rep for the entire day. I called at 3:00 and waited on hold for 20 mi morning and was told that it would be ready by 3:00. I heard nothing from the rep for the entire day. I called at 3:00 and waited on hold for 20 minutes. I hung up and called back and waited 5 minutes for the customer service rep to answer. I was told that nothing had been done on my car because the tech hadn't had a chance to contact the support center for the issue with the computer center. I was told I would have to leave it over night or bring it back. I took it to another service center the next day and the issue was corrected in 30 minutes. I will not be using this dealership for service in the future. More
They had terrible customer service and little to no communication. I repeatedly asked for updates and had to physically go up there to get an update on my car that was being repaired by their service s communication. I repeatedly asked for updates and had to physically go up there to get an update on my car that was being repaired by their service shop More
Everyone that I connected with the day I purchased my car was very professional, offering with water/ snacks, and opening to trying new things. CHRIS landed a sale while enjoying snacks under a tree!! It w was very professional, offering with water/ snacks, and opening to trying new things. CHRIS landed a sale while enjoying snacks under a tree!! It was his first picnic with a client. Glad we had such an awesome experience and I got my second jeep!!! More
Jim and his team We’re great as always. I like the fact that there is a manager that actually walks through to see how long people are waiting and asks if you have been updated if he sees y I like the fact that there is a manager that actually walks through to see how long people are waiting and asks if you have been updated if he sees you there on multiple passes. More