Jubilee Chrysler Dodge Jeep Ram - Service Center

I dropped my auto off at the dealership at 7:30 in the morning and was told that it would be ready by 3:00. I heard nothing from the rep for the entire day. I called at 3:00 and waited on hold for 20 mi morning and was told that it would be ready by 3:00. I heard nothing from the rep for the entire day. I called at 3:00 and waited on hold for 20 minutes. I hung up and called back and waited 5 minutes for the customer service rep to answer. I was told that nothing had been done on my car because the tech hadn't had a chance to contact the support center for the issue with the computer center. I was told I would have to leave it over night or bring it back. I took it to another service center the next day and the issue was corrected in 30 minutes. I will not be using this dealership for service in the future. More

Great Staff, Ken updated me on the service of my vehicle often, wonderful staff all around. very professional often, wonderful staff all around. very professional More

They had terrible customer service and little to no communication. I repeatedly asked for updates and had to physically go up there to get an update on my car that was being repaired by their service s communication. I repeatedly asked for updates and had to physically go up there to get an update on my car that was being repaired by their service shop More

Everyone that I connected with the day I purchased my car was very professional, offering with water/ snacks, and opening to trying new things. CHRIS landed a sale while enjoying snacks under a tree!! It w was very professional, offering with water/ snacks, and opening to trying new things. CHRIS landed a sale while enjoying snacks under a tree!! It was his first picnic with a client. Glad we had such an awesome experience and I got my second jeep!!! More

Its clean the people very freindly . they been honest ken the man i dealt with super nice i felt he wanted to help me they been honest ken the man i dealt with super nice i felt he wanted to help me More

Staff are courteous and professional and always go above and beyond to assess and facilitate the needs of the customers! and beyond to assess and facilitate the needs of the customers! More

Jim and his team We’re great as always. I like the fact that there is a manager that actually walks through to see how long people are waiting and asks if you have been updated if he sees y I like the fact that there is a manager that actually walks through to see how long people are waiting and asks if you have been updated if he sees you there on multiple passes. More

Kevin was awesome. When we encountered some warranty issues, Jim, the service manager, stepped in and actually "managed the service". It is no wonder that his team wa When we encountered some warranty issues, Jim, the service manager, stepped in and actually "managed the service". It is no wonder that his team was so attentive and professional....Jim leads by example. The communication was excellent as we awaited the answer regarding coverage. Thanks Jim and team. Ya'll rock!! More

I brought my car to the dealership because my mechanic was unable to fix the specific issue with my car. Admittedly the process seemed frustrating because I was dealing with car issues that would annoy an was unable to fix the specific issue with my car. Admittedly the process seemed frustrating because I was dealing with car issues that would annoy anyone and my warranty company constantly seems like it is trying to avoid paying anything, but in the end the dealership really pulled through in making the process as smooth as possible. The mechanics and service people at the dealership called the warranty company a couple of times to work out what they could, and when I decided I did not want to continue owning my car they helped look into what trading in my vehicle would look like. Overall, the dealership made a stressful and annoying process easier for me as much as they were able to. More

When I finally got me vehicle back, the work they did seemed to resolve the problem. Took about a week and a half so be prepared to wait. They had to take the bumper off and failed to reconnect a couple seemed to resolve the problem. Took about a week and a half so be prepared to wait. They had to take the bumper off and failed to reconnect a couple of clips. They did provide me with a coupon for the long wait time which reduced the cost a bit. Also I would rate this dealership much better than the Encore dealership on Schillinger who in my experience simply does bad work, and hence the need for me to take my Jeep to the Autonation Jeep dealership on Government BLVD. I will take my Jeep back to this dealership in the future. But do be prepared for a wait More