Jubilee Chrysler Dodge Jeep Ram - Service Center

I brought my vehicle in for an oil change and electric battery charge I was greeted by the service staff who is always pleasant and courteous I was in and out as promised battery charge I was greeted by the service staff who is always pleasant and courteous I was in and out as promised More

We had the worst experience at the service department we have ever had and we are posting it everywhere we can on social media. We had a service representative name Trammel. When I approached him and tol have ever had and we are posting it everywhere we can on social media. We had a service representative name Trammel. When I approached him and told him some of my concerns about my car he didn’t listen. I very specifically told him the ONLY work we wanted done on my car was what the warranty company would cover.  He pushed some paperwork in at me to sign never explaining to me what I was signing even though I told him I didn’t have my glasses on and couldn’t read it. He gave me his card and we left. We had multiple issues trying to get in contact with him when we called n when we left messages from him to call us back he would text us one or 2 word responses. After you guys having my car for 5 days we were told that I needed 3 tire sensors and my head gasket was leaking. The warranty company was not covering any of the repairs because they didn’t cover tire sensors n the head gasket gave no indication of leaks. We were told to replace the tire sensors it would cost over $400. My husband has an electrical engineering degree and knew it was not possible for 3 tire sensors to go bad at one time so we decided not to get the work done. When we went to pick up my car they couldn’t find my name or my husband’s name in the computer system. Trammel put my car under the previous owners name. This caused us quite a few problems. I had to prove to them that I owned the car. Trammel was off on the day we came to pick up my car. Once that got resolved they asked me for $236 for diagnostics that were done on my car. Once again I came in for a tire sensor not any diagnostics on my car.  We HAD to pay for it because I signed paperwork I couldn’t read and was not explained what I was signing. My husband decided to take my car to another place and have the tire sensors replaced. When they checked my sensors there was NOTHING wrong with them. I indeed did have a problem but it was because I had a bad tire and sensor picked up the problem like it was supposed to. We had the tire repaired costing $130. If we had allowed the service department repair sensors that were not bad our problem would not have been resolved. My question is why was I charged for diagnostics on my entire car when all they had to do was check the tire sensors on my tires which was obviously not done? We will continue to post everywhere possible what happened to us in hopes that no one else had the same bad experience we had. We do not appreciate being charged for something that was not authorized and then being told something based on the diagnostics we needed work that was not needed. Plus dealing with a service representative who does not listens. More

Shop took shortcuts putting together my valve covers after a very expensive camshaft(s) lifter/rocker job. Leaked oil off backside of valve cover onto exhaust. Took back to shop at second diagnostic fee after a very expensive camshaft(s) lifter/rocker job. Leaked oil off backside of valve cover onto exhaust. Took back to shop at second diagnostic fee to be told it wasn’t leaking oil and to wash my jeep… left jeep and took it to another shop as soon as I left the dealership. New shop finds air intake bolt off, valve cover gaskets were old and not replaced like I paid for, the air intake gasket was the same blue one that was installed prior and not a mopar one that I paid for. The mating surface where the valve cover seals to wasn’t cleaned, and they put new rtv on top of old rtv in the corners. Paid second shop another 8 hrs labor and for new gaskets and they did a great job fixing what should have been done with the dealership. Sent photos of the issues/old gaskets/leak photos to the service manager to be told they don’t see anything wrong with service.. have requested the general manager and no one will provide name and number nor will they reach back out. Sad you expect more from a dealership… they also sent me home with someone else’s engine cover (mine was off and at my home) so on top of the bad service and expense they caused me, some jeep out there is now also missing their engine cover. Took almost 10 days to diagnose my issue (supposed to be next day was what I got told when making the appointment) Another several days to fix it, several more days to get them to look at it when I took it back.. auto nation should do the right thing and repay me for the labor I had to have redone at another shop, and parts the charged me for and didn’t replace, and the second diagnostic fee to tell me I didn’t have a very obvious leak that was a safety issue (oil still dripping, and oil oil leak wouldn’t still be wet… nor would an oil leak magically fix itself More

Purchased vehicle not even two years ago and have had multiple problems with it. Have had several things serviced and have had to pay out of pocket, even though we purchased an “extended warranty” that’s multiple problems with it. Have had several things serviced and have had to pay out of pocket, even though we purchased an “extended warranty” that’s supposed to cover things. Paid $400 to have the start/stop battery replaced after having vehicle for only 6 months and now the “new” battery has stopped working and is completely dead. Cannot get anyone to return my calls regarding this matter and was also told that our “extended warranty” expired 7,000 miles ago, even though we purchased an extended one and have been getting it serviced regularly as we were told. So, now no kind of warranty to cover anything, a dead battery that’s only a year old, lots of money put into this vehicle that we’ve only had a year and a half, and no one returning my calls. If I could zero stars, I would. At this point, y’all can just have the vehicle back. More

Auto has been in for service since mid-September. Communication is poor. When able to speak with someone...story of repairs changes each time. There is no feeling of security that my vehicle is going Communication is poor. When able to speak with someone...story of repairs changes each time. There is no feeling of security that my vehicle is going to be repaired correctly. It's been one reason after another. Have driven by several times to see vehicle just sitting in lot. It appears that other vehicles are being taken care of while my vehicle waits. Spent several thousand dollars on rentals. Dealership has done nothing to help with that. Sorry to say there has been no customer service even from service manager. I wonder if the manager of dealership is even aware vehicle has been in repair status for this long. There has been no call of acknowledgement. Presently car still on lot with no communication in four days. Manager or advisor always off when trying to get answers. I understand there has been outside issues...strike and such, but 3 months. So unprofessional. I put one star only because I thought previous service was ok. More

The dealership has always greeted me with a smile and kind words. Always feel like I am walking into a friends home. Mike C. Has always taken care of my needs as if they were his own. All the staff there kind words. Always feel like I am walking into a friends home. Mike C. Has always taken care of my needs as if they were his own. All the staff there are always positive and treat everyone with a great deal of respect. Other places make you feel as if you’re wasting their time but not this place. I very much appreciate them. More

Troy was very friendly and helpful along the way. He called with updates and called to follow up once work was completed. He called with updates and called to follow up once work was completed. More

Mike Robinson always goes up and beyond to take care of me and my vehicles when I come to the store. me and my vehicles when I come to the store. More

They were able to get me in and out and also showed me other car and SUVs if wanted something for my wife other car and SUVs if wanted something for my wife More