Jubilee Chrysler Dodge Jeep Ram
Mobile, AL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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This was my first experience with AutoNation. and I can honestly say I will definitely be back and will tell others aboutthe top notch customerservice!! and I can honestly say I will definitely be back and will tell others aboutthe top notch customerservice!! More
I dropped my auto off at the dealership at 7:30 in the morning and was told that it would be ready by 3:00. I heard nothing from the rep for the entire day. I called at 3:00 and waited on hold for 20 mi morning and was told that it would be ready by 3:00. I heard nothing from the rep for the entire day. I called at 3:00 and waited on hold for 20 minutes. I hung up and called back and waited 5 minutes for the customer service rep to answer. I was told that nothing had been done on my car because the tech hadn't had a chance to contact the support center for the issue with the computer center. I was told I would have to leave it over night or bring it back. I took it to another service center the next day and the issue was corrected in 30 minutes. I will not be using this dealership for service in the future. More
After bring my truck in because of vibration and noise while driving. They replaced both CV axles. That was the first two times I brought my truck to them in a one month span. Then after having that work while driving. They replaced both CV axles. That was the first two times I brought my truck to them in a one month span. Then after having that work done noticing neither issue was fixed I brought the truck back to them to have it looked out a 3rd time. Which was a big mistake. My truck sat in their parking lot for a week with out being looked at once. Every day I would be fed the same line that I was next in line. Next day would roll around and I would ask has my truck been looked at "NO you are next in line." Im sorry if they knew they were that backed up then be up front and tell me it maybe a few days if not longer before getting to your vehicle. After my wife ended up going off on them lol they finally looked at it. They tell me everything looks fine to them and the only thing they see wrong is one of the wheels is out of balance. Of course I didn't get the tires there so they can't do anything for me. So after sitting there for a week I get told its a out of balance wheel. Which I took to the tire shop and got fixed (no more vibration/ still has a clacking noise.) Needless to say, the lack of communication and professionalism was atrocious. I would never bring my vehicle there ever again. More