Jubilee Chrysler Dodge Jeep Ram

WOW what a disorganized place Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) Dropped 2006 Jeep off for a repair on Monday 3/26/18 at 0930AM For an oil pressure sensor unit replacement (already verified this needs replacement) and an oil change tire rotation. Got call on Tuesday 03/27/18 stating the following other recommended service should be done; the radiator cap was leaking, and since Jeep has almost 100K miles, should also change out the spark plugs. Of which I gave go ahead for all. Service advisor stated that the oil sensor unit is not in stock and will be there tomorrow (Wednesday 3/28/18), so Jeep will be ready then. Did not hear back from dealership Wednesday, nor Thursday. I called to check on status Thursday, and was put on hold for quite a long time, hung up and called back to be put on hold again. Once someone picked up phone I was advised the following. Oil sensor unit was ordered Tuesday but never came in on Wednesday, was then reordered to overnight to be delivered Thursday, but again never came in. I asked about the other work being completed and was told that Jeep was currently not ready (was down being worked on at that time). But was also assured that part was on its way and would be there Friday late morning and should be ready to go just after part arrived. Again, did not hear from dealership Friday, so called to check status. Was put on hold again for thirty minutes, hung up and called back to be put on hold again. Waited it out and finally was told that Jeep will be ready in about 2 to 3 hours. Waited three and a half hours later to call back and check status again. Was again put on hold, waited 45 minutes, hung up. Call back and spoke to operator of which I asked to please not transfer me as no one is picking up and I have already done my time on hold. Explained that I am trying to just pay for serve to pick up Jeep as the work should now be complete. She stated that someone will call me back in 30 minutes. Waited 45 minutes and called back to be put on hold again. Waited on hold for 1 hour, hung up and called back to be put on hold for a bit over 1 hour this time (it is now 0630PM). Called back and spoke to operator about not transferring me to hold please, and I needed to pay and get my jeep picked up. She told me that they “will” call me back and that they are still there (as they close at 0600PM). Got call from service, but could not pay for repair as it was now after hours, I was asked to call in morning and get everything worked out. Called at 0800AM Saturday 3/31/18 and spoke to serve department. Looks like everything is indeed done, BUT some confusion on my warranty coverage approval. He asked to give him a few moments to review and call me back as this is first time he is seeing this ticket, of which I understood, but I also stated that my kid is on her way to pick up jeep and warranty issue or not I will pay just to get my car back at this point. I called back after 0900AM (due to not again receiving a phone call from dealership), was transferred to service department, put on hold, and kicked back to operator (hear we go again). I asked operator to NOT transfer me again and quickly explained that I have been doing this now for the past 24 hours. I only need to pay for my repair, and at this point (once again) I do not care about warranty coverage and that I will pay extra $1000 just to get my Jeep back. Its 0930Am now – no response from dealer and my kid is on her way to pick Jeep up Wondering what is happening there? Sum up – Kid paid for service after waiting for them to track down manager to approve warranty work? Lost time on my part – over 4 hours work over phone calls (mostly hold time) Amount of time to get work performed on Jeep 6 days! Absolutely no accountability from management apparently Need to point out that it seems the workers themselves tried very hard – just not given the tools nor obvious man power to handle job duties. – Again, Absolutely no accountability from management apparently So, lesson learned on our part – never going back to this location nor any other location that is owned by same, for repair work or future purchase. Basic thought is this – if this was so poorly managed, then the rest of the other locations must be same, and its only dumb luck to get anything other than a bad experience! Not even getting into the bill itself being well above the original estimate, just happy to have my Jeep back. More

Love to send you 20 emails without telling you anything.the I'm 52 and have owned 12 new cars .the dealers in older day would not lie so easy as Today.they will lie to get you into Dealer and then that price th I'm 52 and have owned 12 new cars .the dealers in older day would not lie so easy as Today.they will lie to get you into Dealer and then that price they gave u is 4-5000 higher. More

Ram buying made fun I was suprised with the ease of the buying process. Michael Menslage is a great salesman. Talk to him for a great buying experience. He is straight up I was suprised with the ease of the buying process. Michael Menslage is a great salesman. Talk to him for a great buying experience. He is straight up and honest. You won't be disappointed. More

BEST DEAL AROUND! One of the best car buying experiences I've ever had. AutoNation Chrysler Jeep Dodge not only has a great selection but they also have competitive pri One of the best car buying experiences I've ever had. AutoNation Chrysler Jeep Dodge not only has a great selection but they also have competitive prices and an honest staff. I recommend if you are buying a used car to ask for Marcus, he's sure to give you the hook up! More

Great experience The entire staff was great. Everyone was friendly, professional and able to make it fun. Absolutely nothing negative to say. Went in to buy one, deci The entire staff was great. Everyone was friendly, professional and able to make it fun. Absolutely nothing negative to say. Went in to buy one, decided to buy two. I'm More

Very Poor Customer Service and rude service staff Tried to take 2011 with 52k miles still under warranty in for a service recall with problems, and treated very rudely, said it would take a month, too Tried to take 2011 with 52k miles still under warranty in for a service recall with problems, and treated very rudely, said it would take a month, took to Chuck Steven Bay Minette back in 3 days with excellent service from them. Will never use this dealership again & purchase we purchase on average 2 trucks a year. More

Great Pre-Owned selection and service This dealer has one of the best pre-owned departments I have ever dealt with. Professional and courteous. Worked my deal and followed up with us to ma This dealer has one of the best pre-owned departments I have ever dealt with. Professional and courteous. Worked my deal and followed up with us to make sure we were ok. Overall great!!!! More

Poor customer Service I purchased a 2014 Jeep Compass. The service department was so rude each time I went to use my services , I did not use my free oil changes but chos I purchased a 2014 Jeep Compass. The service department was so rude each time I went to use my services , I did not use my free oil changes but chose to pay for them elsewhere. I received no follow up on my satisfaction after I purchased my vehicle. I had questions about the warranties I had purchased, called and left messages with my salesman Chad and the business office, no one never returned my calls so I gave up. When I went to get my car tag they had misspelled my name so it had to be redone and I had to trek back down to the dealership for an additional temporary tag,. this caused my car to be licensed outside of the 30 day window that Mobile County so generously allows so I was charged a 37.00 late fee . I called to inform the dealership and no one returned my call..Then a few months after I had the vehicle I was caught in a flash flood and my vehicle was declared a total loss. The business office was of little assistance and I had to make visits to the dealership and multiple phone calls to try to get assistance. Even calling the dealership was difficult as the switch board operator would not answer the main number. I only got through by calling the service department and a lady named Denise found someone to answer the phone. ( yay finally someone to help me!)The initial response of the business office was she did not know what I was talking about or what paperwork I needed. After being transferred again and repeating everything and asking for the General Manager's number..I obtained a response that was helpful from them. It has been 6 weeks since I lost my vehicle, I have been charged daily interest for a vehicle I do not own . At no point has anyone said they were sorry it happened. Needless to say when I replaced my vehicle it did not come from Roundtree Chrysler in Mobile Alabama. Mr Charles Pierce needs to be aware of the customer service his employees do NOT provide. More

It was a pleasure working with the Roundtree team. Very welcoming and courteous. If you are looking for a new or used Chrysler Dodge Jeep Ram, Roundtree is the place. I love my new 2014 Dodge Challenger!! welcoming and courteous. If you are looking for a new or used Chrysler Dodge Jeep Ram, Roundtree is the place. I love my new 2014 Dodge Challenger!! Go see them you wont regret it! More

The service was unbeleivable, don't see how it could have been any better! they took of us from the time we arrived till the repairs were completed! have been any better! they took of us from the time we arrived till the repairs were completed! More