Joyce Koons Buick GMC

The Sales service was excellent and the staff is very knowledgeable about their products. The follow up after sales also amazed me. I got my new car and I'm happy! Keep up with the good work Guy knowledgeable about their products. The follow up after sales also amazed me. I got my new car and I'm happy! Keep up with the good work Guys! Francis. More

Pat and Charles gave us the best car dealership experience we have ever had. They found a car that met our needs from a dealer out of state, sold it to us at a very good price, provided us a fair experience we have ever had. They found a car that met our needs from a dealer out of state, sold it to us at a very good price, provided us a fair market value for our trade-in and then drove the new car to our home when it was delivered. They also took the time to hook up the headphones, connect the bluetooth and synchronize the garage door opener! This was first class service all the way! I should also add that the paperwork was processed in record time, I didn't experience any high pressure sales techniques to buy add ons and we were able to get in out in record time. I would highly recommend Pat and Charles to anyone who asks. More

Terrain lease. I'm 63 yrs old and I've purchased around 20 automobiles in my lifetime. I can honestly say that this was the best experience I've ever had. (I normally loathe the entire car buying experien 20 automobiles in my lifetime. I can honestly say that this was the best experience I've ever had. (I normally loathe the entire car buying experience). Here is why I say this: (1) There was no question in my mind that Patrick really listened to my requirements. He did not waiver from focusing on my particular needs, and never tried to upsell, or divert me to another product. I felt very comfortable talking to him. (2)Patrick committed a great deal of time to me. His personality and delivery made me feel that customer service was truly his priority. I.e., I'm totally convinced he was sincere. He contacted 5 other dealerships until he found the car I was looking for, and then arranged for the car to be transported to Joyce Koons. This was "above and beyond" in my book. (3) By being attentive during my discussions with Patrick, Dexter complimented the entire process by taking my on several extremely informative test drives, and bringing up, and when applicable demonstrating, every feature and question I had discussed with Patrick. Dexter was also extremely knowledgable on every aspect of the models I drove. (4) Financing. I was most impressed on how Patrick translated the technical aspects of leasing into layman terms. As a retired CFO, I thought his delivery and explanations were perfect and honest. In summary, I will recommend Patrick, Dexter and Joyce Koons Buick GMC to all three of my adult children, as well as anyone else. More

Would definitely recommend this dealership. Salesman was very friendly and helpful. Process was quick and easy. Love the new car. Overall a great buying experience. very friendly and helpful. Process was quick and easy. Love the new car. Overall a great buying experience. More

We got an exceptional deal. The no haggle pricing was truly without hassle. They answered all of our questions and were very honest and professional. We got to test drive several cars we were intereste truly without hassle. They answered all of our questions and were very honest and professional. We got to test drive several cars we were interested in, and were welcome to take the car that we were most interested in home overnight. We were given a very good offer for our trade in. Tommy and Patrick worked with us throughout the process and we did not feel pressured at any point. They were both very knowledgeable and courteous. The sales team provided us with all the information that we needed and answered all of our questions, and facilitated what we now know was a very good decision. We feel that we walked away with the best possible price, the safety net of a warranty, and the perfect match for our family's need. We will be recommending Joyce Koons Buick GMC to our family and friends, and will most definitely go there again for our next purchase. Thank you Jim. More

Tommy Arsani, our salesman was probably one of the most professional and courteous salesman my wife and I have ever dealt with. Absolutely no pressure and he even sensed when we wanted to be left alone to professional and courteous salesman my wife and I have ever dealt with. Absolutely no pressure and he even sensed when we wanted to be left alone to talk about the decision privately. This is the first Buick we've ever purchased (a new LaCrosse) and it's the first domestic car we've purchased after 4 straight Toyotas. We went in with a very low offer based on a car buying service recommendation and after a few minutes of discussion settled the deal. I'd buy there again. More

When everything else closes and is cancelled because of hurricane Irene what else is there to do but buy a new car! We went to Koons knowing what SUV we wanted, so no one needed to "sell" us a car...thank hurricane Irene what else is there to do but buy a new car! We went to Koons knowing what SUV we wanted, so no one needed to "sell" us a car...thank goodness! Tommy Arsani met us at the door and asked us what we were looking for. We told him and he brought 2 of them to the undercover area for us to look at. (it was raining because of the hurricane) They both were great except not the color we wanted. He had Patrick Bryant see if he could locate the color car we wanted and he did! Not an easy task, I think he had to go through 3 or 4 other dealers. He had the SUV there in 24hours ready for us to buy. This by far has been the easiest car buying experience I have had. We had our 3 kids with us all the time which is not ideal for car shopping, had many time restraints which they were VERY helpful with and we even left the car there for a few extra days due to traveling issues. This group is great to work with. They really go the extra mile to help you get what you want. Thanks Pat and Tommy for finding me the perfect SUV, Ronnie for making the finance part very quick and easy and Gary for the friendly hospitality! Overall, Koons of Manassas is the place to buy your next car, super friendly and helpful and Patrick Bryant will get you what you want! Thanks!! More

My husband and I went to Koons looking for a preowned vehicle, one that was good on gas and would make a good family vehicle. Pat and Charles were AHH-mazing!. Charles was super patient while I drove li vehicle, one that was good on gas and would make a good family vehicle. Pat and Charles were AHH-mazing!. Charles was super patient while I drove like 8 different cars, seriously and never lost patience. He never tried to push any vehicle on me. We narrowed it down to two cars. I loved both, but was IN LOVE with the more expensive one (of course). When we went in and talked to Pat, he was straight forward with us. The more expensive car, just was not as good for us as the less expensive one. So we now have a low mileage Certified (the other wasn't) preowned vehicle that I LOVE!! They gave us such a great deal and made the entire potentially stressful situation a joy! When we need another vehicle new or used I will absolutely go back to Charles and Pat! And anyone else who needs a car . . .I'll send them that way too! More

I purchase my first GM product from Joyce Koons GM/Buick on Friday August 26th. I was choosing between a Toyotal Highlander and GM Acadia. After speaking with Mr. Carlson and Patrick Bryant they convinced m on Friday August 26th. I was choosing between a Toyotal Highlander and GM Acadia. After speaking with Mr. Carlson and Patrick Bryant they convinced me to purchase the Acadia. The difference in room and the steering not to mention the luxury feel of the car, did win me over the Toyota. They did convince me of the realiabilty of GM, which I was concerned with. But they where very knowledgable about the product they are selling and other brands that are on the market. I do consider myself a hard sell. This is the first time in my vehicle purchasing experience that I actually enjoyed buying a car. Pat was very matter of fact about the product he was selling me and answered all my questions and calmed my doubts, but with actual answers. I usually spend no more than $30,000 for a vehicle - well, I drove away in a $ 40,000 plus vehicle. The salespeople took their time with me, did not rush me, I did not feel pressured. The comfort level of the sales office was so clean and everyone was extremly courteous. As the purchase was taking place, I did mention that I needed to get back home soon to feed my dogs, due to a storm coming. They put the final touches on everything quickly to accommodate me - I was so impressed. Truly it was on the best experiences I have had. To sum it up - Excellant sales staff, knowledgable of their product, clean, courteous, I would recommend Joyce Koons GM/Buick and any of her dealerships to everyone. THANK YOU TO ALL!!! More

Pat Bryant was an excellent Salesman for 2009 Honda Accord I bought. Pat was upfront and forward and an overall great salesman. He was an honest guy and I would recommend him to anybody., Accord I bought. Pat was upfront and forward and an overall great salesman. He was an honest guy and I would recommend him to anybody., More