Joyce Koons Buick GMC

Terrain lease. I'm 63 yrs old and I've purchased around 20 automobiles in my lifetime. I can honestly say that this was the best experience I've ever had. (I normally loathe the entire car buying experien 20 automobiles in my lifetime. I can honestly say that this was the best experience I've ever had. (I normally loathe the entire car buying experience). Here is why I say this: (1) There was no question in my mind that Patrick really listened to my requirements. He did not waiver from focusing on my particular needs, and never tried to upsell, or divert me to another product. I felt very comfortable talking to him. (2)Patrick committed a great deal of time to me. His personality and delivery made me feel that customer service was truly his priority. I.e., I'm totally convinced he was sincere. He contacted 5 other dealerships until he found the car I was looking for, and then arranged for the car to be transported to Joyce Koons. This was "above and beyond" in my book. (3) By being attentive during my discussions with Patrick, Dexter complimented the entire process by taking my on several extremely informative test drives, and bringing up, and when applicable demonstrating, every feature and question I had discussed with Patrick. Dexter was also extremely knowledgable on every aspect of the models I drove. (4) Financing. I was most impressed on how Patrick translated the technical aspects of leasing into layman terms. As a retired CFO, I thought his delivery and explanations were perfect and honest. In summary, I will recommend Patrick, Dexter and Joyce Koons Buick GMC to all three of my adult children, as well as anyone else. More

Would definitely recommend this dealership. Salesman was very friendly and helpful. Process was quick and easy. Love the new car. Overall a great buying experience. very friendly and helpful. Process was quick and easy. Love the new car. Overall a great buying experience. More

We got an exceptional deal. The no haggle pricing was truly without hassle. They answered all of our questions and were very honest and professional. We got to test drive several cars we were intereste truly without hassle. They answered all of our questions and were very honest and professional. We got to test drive several cars we were interested in, and were welcome to take the car that we were most interested in home overnight. We were given a very good offer for our trade in. Tommy and Patrick worked with us throughout the process and we did not feel pressured at any point. They were both very knowledgeable and courteous. The sales team provided us with all the information that we needed and answered all of our questions, and facilitated what we now know was a very good decision. We feel that we walked away with the best possible price, the safety net of a warranty, and the perfect match for our family's need. We will be recommending Joyce Koons Buick GMC to our family and friends, and will most definitely go there again for our next purchase. Thank you Jim. More

Tommy Arsani, our salesman was probably one of the most professional and courteous salesman my wife and I have ever dealt with. Absolutely no pressure and he even sensed when we wanted to be left alone to professional and courteous salesman my wife and I have ever dealt with. Absolutely no pressure and he even sensed when we wanted to be left alone to talk about the decision privately. This is the first Buick we've ever purchased (a new LaCrosse) and it's the first domestic car we've purchased after 4 straight Toyotas. We went in with a very low offer based on a car buying service recommendation and after a few minutes of discussion settled the deal. I'd buy there again. More

When everything else closes and is cancelled because of hurricane Irene what else is there to do but buy a new car! We went to Koons knowing what SUV we wanted, so no one needed to "sell" us a car...thank hurricane Irene what else is there to do but buy a new car! We went to Koons knowing what SUV we wanted, so no one needed to "sell" us a car...thank goodness! Tommy Arsani met us at the door and asked us what we were looking for. We told him and he brought 2 of them to the undercover area for us to look at. (it was raining because of the hurricane) They both were great except not the color we wanted. He had Patrick Bryant see if he could locate the color car we wanted and he did! Not an easy task, I think he had to go through 3 or 4 other dealers. He had the SUV there in 24hours ready for us to buy. This by far has been the easiest car buying experience I have had. We had our 3 kids with us all the time which is not ideal for car shopping, had many time restraints which they were VERY helpful with and we even left the car there for a few extra days due to traveling issues. This group is great to work with. They really go the extra mile to help you get what you want. Thanks Pat and Tommy for finding me the perfect SUV, Ronnie for making the finance part very quick and easy and Gary for the friendly hospitality! Overall, Koons of Manassas is the place to buy your next car, super friendly and helpful and Patrick Bryant will get you what you want! Thanks!! More

My husband and I went to Koons looking for a preowned vehicle, one that was good on gas and would make a good family vehicle. Pat and Charles were AHH-mazing!. Charles was super patient while I drove li vehicle, one that was good on gas and would make a good family vehicle. Pat and Charles were AHH-mazing!. Charles was super patient while I drove like 8 different cars, seriously and never lost patience. He never tried to push any vehicle on me. We narrowed it down to two cars. I loved both, but was IN LOVE with the more expensive one (of course). When we went in and talked to Pat, he was straight forward with us. The more expensive car, just was not as good for us as the less expensive one. So we now have a low mileage Certified (the other wasn't) preowned vehicle that I LOVE!! They gave us such a great deal and made the entire potentially stressful situation a joy! When we need another vehicle new or used I will absolutely go back to Charles and Pat! And anyone else who needs a car . . .I'll send them that way too! More

I purchase my first GM product from Joyce Koons GM/Buick on Friday August 26th. I was choosing between a Toyotal Highlander and GM Acadia. After speaking with Mr. Carlson and Patrick Bryant they convinced m on Friday August 26th. I was choosing between a Toyotal Highlander and GM Acadia. After speaking with Mr. Carlson and Patrick Bryant they convinced me to purchase the Acadia. The difference in room and the steering not to mention the luxury feel of the car, did win me over the Toyota. They did convince me of the realiabilty of GM, which I was concerned with. But they where very knowledgable about the product they are selling and other brands that are on the market. I do consider myself a hard sell. This is the first time in my vehicle purchasing experience that I actually enjoyed buying a car. Pat was very matter of fact about the product he was selling me and answered all my questions and calmed my doubts, but with actual answers. I usually spend no more than $30,000 for a vehicle - well, I drove away in a $ 40,000 plus vehicle. The salespeople took their time with me, did not rush me, I did not feel pressured. The comfort level of the sales office was so clean and everyone was extremly courteous. As the purchase was taking place, I did mention that I needed to get back home soon to feed my dogs, due to a storm coming. They put the final touches on everything quickly to accommodate me - I was so impressed. Truly it was on the best experiences I have had. To sum it up - Excellant sales staff, knowledgable of their product, clean, courteous, I would recommend Joyce Koons GM/Buick and any of her dealerships to everyone. THANK YOU TO ALL!!! More

Pat Bryant was an excellent Salesman for 2009 Honda Accord I bought. Pat was upfront and forward and an overall great salesman. He was an honest guy and I would recommend him to anybody., Accord I bought. Pat was upfront and forward and an overall great salesman. He was an honest guy and I would recommend him to anybody., More

I'd been shopping for a few months for an Enclave with certain features and within the budget I had set, and had already acquired pre-approval from my credit union for financing. I was getting discourage certain features and within the budget I had set, and had already acquired pre-approval from my credit union for financing. I was getting discouraged enough in my search that I was even considering a low-mileage used vehicle by this time. Late one Saturday afternoon thru an online search I found a dealership in Alexandria that was advertising a 2010 but when I called they no longer had the car. The salesperson told me they did have a 2011 with almost everything I wanted and they could add what I needed at the dealership (which is not in fact possible for the trailering package unless you go after-market). We made arrangements to drive out Sunday but the traffic was so bad on North95 that we turned around and told them we'd come up Monday after work instead. That evening before I went to bed I decided to do one more search online and put out a request for info from the 4 closest dealers and I'm so happy I did. Patrick Bryant was the first to respond the next morning (using the contact instructions I had given, which few of the other responders paid attention to); I told him what I had in the works and what I really wanted. Now, I know that all dealers have the ability to search other inventories and do dealer exchanges, so I have to wonder why no one else came up with the car that Patrick did; I have to believe that the others weren't really trying. Those that did call me were trying to sell me what they had. Patrick seemed genuinely interested in getting me what I wanted. Big difference!!! Amazingly, in a matter of minutes, he found the exact car with a couple extra features (I was not being picky about exterior color and I wasn't trading anything in so that helped too), and he still beat the other dealer's price. He was willing to drive it back that day from West VA if I would commit, which I was willing to do so long as it was in new condition with low miles, as I had test-driven one a while back (when I fell in love with the Enclave) at a dealer close to home. Patrick was not going to be working Monday evening so he made a 7:30 appointment for us to work with Gary Johnson. Gary was the most low-key and pleasant salesperson I have ever worked with, and I spent several years of my life as a comptroller for two dealer chains so I've known a lot of car salespeople. When we arrived (my husband and two teenagers with me) the vehicle had been washed and vaccuumed and was right by the front door waiting for us. I felt like the princess whose chariot awaited. :-) Gary made us feel at ease and unpressured. He knew the vehicle and its features and helped us get familiar with it (very important for me) before we drove off in the darkness toward home. He also filled up the tank for us at no charge which we were very appreciative of, and he said that is a normal perk for their new car customers. Misty offered warranties and was not the least bit pushy; she accepted "no thank you" with grace and answered all questions with an honest and professional demeanor. Lastly, we worked with Jordan in Finance, who quickly got us through all the paperwork and tags (which Gary put on for us) and in less than 90 minutes from arrival we were all done. Buying a new vehicle has never been easier for me, and I will certainly call on this team again when we're in the market for another vehicle. More

Patrick Bryant was a great person to work with. Patrick made it clear if he did not have the vehicle I wanted on his lot he would find one elsewhere for me. (Which he did). He was friendly, courteous a made it clear if he did not have the vehicle I wanted on his lot he would find one elsewhere for me. (Which he did). He was friendly, courteous and knowledgeable about the automobile. If he did not know the answer to my questions he found someone who did. I feel that I can go back to Patrick if I have any problems or questions in the future. Since I purchased a new car I have not had to use the service department but I am sure I will be treated with the same kindness. Patrick did introduce me to the service person that will work with me in that department. Thank you Patrick, Peggy Peck More