Joyce Koons Buick GMC

I showed up to the dealership with high hopes to purchase the GMC Acadia that I had been looking at for quite some time. Prior to arriving I had called just to be sure there were some cars on the lot and sp the GMC Acadia that I had been looking at for quite some time. Prior to arriving I had called just to be sure there were some cars on the lot and spoke to Matt Barthold who very graciously gave me a bunch of information to quickly lore me to the dealership where I arrived 30 minutes later. Matt showed me a bunch of options and helped me narrow in on what I really wanted. He then introduced me to Patrick who knew I was determined to make the numbers work. Within minutes he made me a great offer that I was not able to walk away from. There are not too many times where you can walk out of a dealership and really feel like you made a good deal for yourself and your family, but this was definitely one of them. All the staff I dealt with treated me and my family with ultimate respect and I would send anyone who asked back to Koons Manassas to purhcase a car. Everyone we ran accross was fabulous! I can't thank you enough! More

I went to this dealer after a rather bad experience at Ourisman in Alexandria. The sales staff was very courteous and understanding as to what I wanted in a vehicle. Within 10 minutes of being there they Ourisman in Alexandria. The sales staff was very courteous and understanding as to what I wanted in a vehicle. Within 10 minutes of being there they had the perfect vehicle there for us. We were never left unattended and were very well taken care of. Charles Carlson was very helpful and courteous, and I would definitely recommend him to anyone in search of a new car. Ronnie Jones worked very hard to ensure that we were able to reap all of the benefits of being in the military. The manager on duty, Patrick, came by to introduce himself and ensure we were treated with exceptional service. The service department was able to get us in the next day to have the parking sensors be bought installed. Overall, this was the best experience I have had buying a vehicle. More

When I recently started looking to purchase a new vehicle, I was skeptical of all dealerships and felt I could not trust anyone after a rough experience with another dealership many years ago. I ca vehicle, I was skeptical of all dealerships and felt I could not trust anyone after a rough experience with another dealership many years ago. I came into the dealership knowing exactly what vehicle I wanted and the details I wanted on it and I did not want more or less. Matt took me on the test drive and didn’t seem too overly terrified by my rookie SUV driving-nerves of steel. He and Pat then tried to locate a vehicle with the exact specs I wanted, but since no exact matches could be found within a reasonable distance, we then discussed placing a factory order. I did my due diligence and continued to talk to other dealers to make sure I was getting the best deal possible for the vehicle I wanted, but returned shortly after realizing that none of the other local dealers could beat Pat’s offers for my new truck. After being told I wanted to place the factory order, Pat immediately placed my order with GM. He was very helpful during the production phase when I was looking for order updates. The vehicle arrived earlier than expected and was exactly what I wanted. The whole ordering process was easy and pleasant. Pat and Matt did a great job completing the deal when we came to pick up our new Acadia. It was the smoothest vehicle purchase we have been through and the deals and prices we were initially promised were kept. They really seemed to be trying to give us the best possible deal they could and were looking out for our best interests and they used every route possible to save us money along the way. The other staff members we dealt with at the dealership were also great. Misty was helpful understanding options we had and their service program and never made us feel pressured to buy anything. Tim handled our finance and made things very easy and gave suggestions to help us save a little more money. This dealership has changed my attitude about buying a new car and I couldn’t be happier with my choice of vehicle and dealership. I never felt pressured to buy more than I wanted or less than my ideal vehicle. When my perfect car couldn’t be found, they didn’t waste any time getting me what I wanted and kept all promises. I definitely recommend anyone looking for a new GMC,Buick,or Honda visit Joyce Koons. Other dealerships might offer better deals initially, but Joyce Koons is the dealership that is honest and gives you the best, stress-free deal from the beginning without all the annoying fine print, hassles, and haggling. More

Provided quick service. Friendly. Effectively solved a second problem. Have been using this dealer for six years and found all employees to be attentive and friendly, and have had no complaints about the second problem. Have been using this dealer for six years and found all employees to be attentive and friendly, and have had no complaints about their service. More

Jeff Miller has provided excellent service over a number of years for the several Buick cars I have had. He has always provided good advice on what needed to be done and has followed through to make sure t of years for the several Buick cars I have had. He has always provided good advice on what needed to be done and has followed through to make sure things were done properly. More

i wish came there first instead of looking around. i had a very upfront salesman and had no pressure . i just had to decide what vehicle i wanted and it worked out. a very upfront salesman and had no pressure . i just had to decide what vehicle i wanted and it worked out. More

It was a pleasure dealing with Pat Bryant, Charles Carlson, while they found a great car for me today. The customer service provided by Pat Bryant and Charles Carlson was the best I've ever experienc Carlson, while they found a great car for me today. The customer service provided by Pat Bryant and Charles Carlson was the best I've ever experienced. They were extremely honest with me and showed me the cars that were the best fit for me. They listened to my needs and came through with the perfect car at the price I could afford. Charles Carlson was great with showing me my options, and Pat Bryant did an outstanding job making the deal work. Tim Rowan did a great job during the finance portion and really did a great job explaining everything to me. I highly recommend purchasing your next car (used or new) from Joyce Koons Buick GMC. Request Pat Bryant, Charles Carlson and Tim Rowan, and you will be taken care of with first class service. The best car buying experience I've ever had! More

Isaiah is totally committed to Customer Service. My new car had a slight door ding obtained in the dealer parking lot before delivery. I did not notice it until day 2. Isaiah personally took my new car t car had a slight door ding obtained in the dealer parking lot before delivery. I did not notice it until day 2. Isaiah personally took my new car to be repaired and delivered it to my office. Best car sales person I have ever dealt with. More