Joyce Koons Buick GMC

Despite me getting a decent deal, I had one of the worse experiences as a customer. More training is needed for staff. My vehicle was delivered with tags that didn't belong on the one I purchased. My cont experiences as a customer. More training is needed for staff. My vehicle was delivered with tags that didn't belong on the one I purchased. My contract wasn't explained to me as well. More

Ruben and Jeff wells are truly exceptional and service oriented people. Not only did they obtain great financing at a low rate through the finance department but they did it all online and then delivered oriented people. Not only did they obtain great financing at a low rate through the finance department but they did it all online and then delivered it on a Saturday to me over an hour away. Thank you is not enough to acknowledge them and the entire team for this exceptional experience. More

Joyce Koons Buick GMC provided a superb purchase experience for my new Sierra. Sales Associate Delroy Clarke and I hashed out the numbers by telephone. When I arrived, Delroy and the finance depar experience for my new Sierra. Sales Associate Delroy Clarke and I hashed out the numbers by telephone. When I arrived, Delroy and the finance department had both the vehicle and all paperwork ready to go. I didn't waste any time cooling my heels and Koons GMC presented the numbers we had discussed. There were no last second bump-ups like they try in so many other dealerships. This was a first class experience from start to finish. I won't forget. More

My husband and I have saved for a car and was waiting for the right time to purchase. Went on the Joyce koons Website and preview a used car. Saw the Buick and wanted to test drive . Made an appointment with the right time to purchase. Went on the Joyce koons Website and preview a used car. Saw the Buick and wanted to test drive . Made an appointment with Inna for 12:00pm on a Saturday. Our sales person was James Ward we test drive the car and decided to purchase. James was very nice and answered all of our questions. We are a frequent customer for the past 25 years of Joyce Koons this was not the first car we have purchase there. We also take our car to be serviced . Thank you I love my car More

Every service representative I encountered was excellent. Devon was superb. Attentive, knowledgeable, and patient. He is a great credit to the service department and the perfect representative for the deale Devon was superb. Attentive, knowledgeable, and patient. He is a great credit to the service department and the perfect representative for the dealership. More

I have always had a favorable experience at Koons GMC in Manassas, VA until my appointment on March 5, 2021. I had a prior-made appointment for 10AM. Upon arrival and check-in, I was told there would be a Manassas, VA until my appointment on March 5, 2021. I had a prior-made appointment for 10AM. Upon arrival and check-in, I was told there would be a wait of 1 3/4 to 2 hours. The appointment time was "drop off time". REALLY??? Also there was no free Annual Inspection ( as I was told when buying the Terrain!), nor was the SUV washed as had been the practice in the past. My complaints resulted in no charge for the Inspection, "...this time". I hope to have a better experience next time! More

A great car with a patient salesman. The car was great and it was a quick and easy process to obtain the car. I don’t regret it. and it was a quick and easy process to obtain the car. I don’t regret it. More

GO WITH DELROY CLARKE! HE'S AWESOME. He never gave up on us and got us the best deal around! The buying experience was quick and painless. Everything was ready when we arrived. We ask for the truck to on us and got us the best deal around! The buying experience was quick and painless. Everything was ready when we arrived. We ask for the truck to be buffed out and WOW, what an excellent job the service guys did. Unfortunately, we did not get their names! Highly recommend buying from Koons. More

The purchasing process was fragmentated and full of inaccuracy. The Vehicle was unavailable until delivery, without explanation. The salesperson was often unavailable. I was not pleased. inaccuracy. The Vehicle was unavailable until delivery, without explanation. The salesperson was often unavailable. I was not pleased. More

Mr. Jeff Miller outstanding state of the art customer service second to none. Mr. Jeff Miller provided the customer service a client deserve. Mr. Jeff Miller always go above and beyond to make sure all service second to none. Mr. Jeff Miller provided the customer service a client deserve. Mr. Jeff Miller always go above and beyond to make sure all the repairs are done right and never had to bring the car back for follow up More