Joyce Koons Buick GMC

The battery in the Buick LaCrosse was not operational. Jeff Miller, did a test of the old battery and explained that it needed to be replaced and would be covered under warranty. The cause was a low batt Jeff Miller, did a test of the old battery and explained that it needed to be replaced and would be covered under warranty. The cause was a low battery cell. More

Excellent buying experience! The team I worked with was friendly and helpful from start-to-finish, ensuring the level of customer satisfaction Joyce Koons Buick GMC is known for. This was my first time bu friendly and helpful from start-to-finish, ensuring the level of customer satisfaction Joyce Koons Buick GMC is known for. This was my first time buying from this dealership and I have already recommended them to friends and colleagues. They were able to locate the vehicle I was looking for quickly and at a great price, also offering a fair value on a trade-in. Thank you, Patrick Bryant, Steve Huges and Ronnie Jones, for making the transaction smooth and easy. More

If you need to buy a car, these are the guys you want to work with. I recently purchased a 2011 Toyota Rav4 from Charles Carlson, and didn't realize until the end of the purchase transaction that there was work with. I recently purchased a 2011 Toyota Rav4 from Charles Carlson, and didn't realize until the end of the purchase transaction that there was only one key included. When I mentioned this fact to Patrick, he immediately directed me to get a new key cut from the nearest Toyota Dealership and bring him the invoice. I had already bought the car and Patrick didn't need to accommodate my request. However, he did so enthusiastically and this is the kind of person I want to deal with. He put me as the customer first and made sure I was 100% satisfied with my purchase. You can buy a car anywhere, but I recommend using these guys - they are honest and willing to go out of their way to help you. More

Took my Buick Regal in for the 1 year, 10k mile service. The service department was clean and efficient. My service rep, Tyson Farina, was very professional and did a great job. I had a very good experien The service department was clean and efficient. My service rep, Tyson Farina, was very professional and did a great job. I had a very good experience a year ago when I bought the car new from this dealership, and can now say my first experience with getting the car serviced has also been great. BTW, one year later, I still love my car. More

I found my husband's dream car online, it was located at another dealership, but through Charles and Patrick they were able to get the car to their location pretty quickly (within an hour). My husband is ou another dealership, but through Charles and Patrick they were able to get the car to their location pretty quickly (within an hour). My husband is out of the country and I had to use a Power of Attorney to purchase the vehicle. Tim my finance guy helped me through the process and got my financing taken care of quickly (within less than 10 mins) and answered any questions I had. Charles was very knowledgable and I grew to absolutely trust him. He is very honest, straight-forward, and an absolute pleasure to do business with. I will go back to Charles for my future vehicles. Patrick, the sales manager, helped me to understand the different pricing between dealerships, and he got me the best deal on my new Buick Regal GS, without him I don't think I would have gone through with the deal. I highly recommend this dealership and more than highly recommend Charles as your salesman, you won't be disappointed. By the way guys, if you get to read this, I LOVE MY NEW CAR!! Hubby is anxious to get home to start driving it!! Thank you! More

A pleasant experience as always. Vehicle was ready when promised and cost was very reasonable. I use this dealership for all of my GM vehicles. promised and cost was very reasonable. I use this dealership for all of my GM vehicles. More

I again took my 2008 Pontiac Solstice to Koon's GM service because of the wonderful way they maintain my vehicle. Koon's is the only dealership I allow to maintain my Pontiac.From the time I call to service because of the wonderful way they maintain my vehicle. Koon's is the only dealership I allow to maintain my Pontiac.From the time I call to make the appointment, drive into the servoice bay, to picking up my Solstice, everyone I deal with is friendly, and helpful. I have never had to return to Koon's because the maintenance was not performed properly the first time. I enthsiastically recommend Koon's. More

Thanks to Patrick Bryant - I had a wonderful experience in purchasing my 2012 Yukon Denali. I knew exactly what I wanted in regards to the color, options, etc. Patrick found a Yukon Denali nearby in the in purchasing my 2012 Yukon Denali. I knew exactly what I wanted in regards to the color, options, etc. Patrick found a Yukon Denali nearby in the right color; however, it did not have the power running boards that I really wanted. Patrick continued his search until he located the color I wanted with all of my required options. There was only one exact match which was 400 miles away from his dealership. He sent out a driver that same day to pick the truck up for me and bring it back the following day. He told me he wanted me to get exactly what I wanted and he would do whatever possible to ensure that happened. There were specific rims that I wanted as well. A different set of rims came in because the rims that I wanted were on a six month hold. Patrick told me he would find the ones I wanted. After an exhaustive search, he was able to find the set of rims that I wanted at a different dealership. Patrick went above and beyond to ensure I received the exact vehicle that I wanted and to also make me feel comfortable throughout the entire purchasing process. His excellent and personable service made me want to purchase a chrome package and upgraded factory rims from the dealership which is something I had never done before. Patrick maintained consistent contact with me via email and phone to ensure I was kept up to date on the status of my aftermarket purchases for my truck. I have purchased seven (7) new vehicles to date, and I have never received the quality of customer service that I received from Patrick. He made me feel like he genuinely cared about me and my purchase. He is extremely knowledgeable and experienced with selling cars. Patrick has a customer for life, and I highly recommend him to anyone in the market for a vehicle. More

Working with Patrick was honestly one of the best experiences I have ever had purchasing a car. When I started calling and visiting dealers for my new car he instantly earned my business and didn't m experiences I have ever had purchasing a car. When I started calling and visiting dealers for my new car he instantly earned my business and didn't make me feel like I was just another sale for the $, like other dealers. He was always available and returned my calls within an hour or two, even on days off, he would return my call either that day or the next morning. He made my experience purchasing my car easy, enjoyable and not stressful one bit. He helped coach me as to where I should advertise my old car since buying my new car pended on selling my old one. When I wanted to give up on all the time that comes along with selling a car he was able to gear me a different direction, eventually selling my car, he was still available, worked with our budget and we left the lot extremely satisfied. I never once felt he was pushy. He helped me realize what specs I needed vs what I wanted in order to buy the vehicle I wanted for my family. He was also extremely helpful when I had my kids there with me, providing crayons/toys/spoke with them so I dint have to stress over my 2 and 3 year old running around while i looked for a car. I will 100% be back to buy my future vehicles with Patrick. I have already recommended people to him. His professionalism, friendliness and knowledge made my overall experience easy, enjoyable and exciting. I highly recommend him and look forward to working with him again one day. Matt was very helpful when purchasing my new car. I left knowing everything. Needed to know about my car and he was very professional and friendly. When ever we had a question regarding the farm he was available or returned my call within the hour or two. He understood exactly what we wanted, was not pushy or rude like other sales reps I delt with in other locations. I had to bring my kids with me every time I went to the dealership. With a 2 and 3 year old, it can be difficult to car shop but Matt was very good win my kids and got them coloring books and crayons, he paid attention to them, enough for them to behave well and allowing me to get answers and information on the car we bought. This dealership is one of a kind. I left with a very positive experience, a car I'm very happy with and a recommendation to all of our fAly and friends in the future when they start looking at new cars. More

Patrick did an excellent job in getting us the right price and was willing to shop for the car we wanted. Charles did a good job of showing the cars and getting our demo set up. Jason was fantastic in price and was willing to shop for the car we wanted. Charles did a good job of showing the cars and getting our demo set up. Jason was fantastic in getting our financing worked out and provided us with various options to finalize the deal and had us feeling good. More