Joyce Koons Buick GMC

These guys give Dealerships a “Good Name”. I bought my used car from them two years ago. They gave me a more than fair trade in on my car and a fair price for my new vehicle. Since then, they have done a used car from them two years ago. They gave me a more than fair trade in on my car and a fair price for my new vehicle. Since then, they have done all necessary service on my vehicle at a fair price (when the warranty did not cover the repair). Before dealing with Joyce Koons GMC./Honda in Manassas, Va, my experiences with dealerships was filled with horror stories of being “over charged” and terribly “under serviced.” If you are looking for a GMC or Honda, new or used, I strongly suggest you check these guys out! More

Fair pricing and great service. Very customer oriented. Provided a loaner car and kept me aware of what they were doing with my vehicle. My service rep on this past visit was Jeff Miller who was great to w Provided a loaner car and kept me aware of what they were doing with my vehicle. My service rep on this past visit was Jeff Miller who was great to work with. More

Bought tow hitch and roof rails/ crossbars they were to install hitch I would install rails/ crossbars. Drove from NY, they did not include the wire harness for the hitch; it is not functional. They gave install hitch I would install rails/ crossbars. Drove from NY, they did not include the wire harness for the hitch; it is not functional. They gave me the wrong crossbars. Made me pay to ship back, would not sent correct part untill they got the wrong one back. Took forever. Doing hitch harness myself. As soon as we singed they became incompetent, unwilling to correct their own mistakes. Great car, great price, AVERAGE dealer with crappy follow up. More

I had a great experience with Joyce Koons GMC. I got a great 2021 Terrain and process took only about 3 hours from start to finish. Very highly recommend the dealership. great 2021 Terrain and process took only about 3 hours from start to finish. Very highly recommend the dealership. More

I was very impressed with the ease of sale, courtesy of Delroy the salesman, and Bob Thompson for making the wait for finance fun! I enjoyed atmosphere very much. Delroy the salesman, and Bob Thompson for making the wait for finance fun! I enjoyed atmosphere very much. More

We love Joyce Koons Buick GMC! Have been using them for 20 years, and they not only take care of you with great deals on their vehicles, they continue with awesome service! Their dealership cares, they ma 20 years, and they not only take care of you with great deals on their vehicles, they continue with awesome service! Their dealership cares, they make it so convenient to service your vehicle for any type appt. Their concierge offer is great, very safe in these times and convenient - they come pick up and drop off vehicle - and leave a loaner car for your use. Always there for us, and top notch courteous sales & service. More

Joyce Koons GMC provides quality service !!! Their customer service representatives schedule appointments with reminders and the service department maintains my vehicle without delay. They even provid customer service representatives schedule appointments with reminders and the service department maintains my vehicle without delay. They even provide a loaner vehicle when available !!! (OVER 10 YEARS SO FAR) More

Definitely recommend giving this dealership a go if looking to purchase a new vehicle. Our salesperson, Medhat Salem was awesome. He was patient and answered all of our many questions thouroughly; very looking to purchase a new vehicle. Our salesperson, Medhat Salem was awesome. He was patient and answered all of our many questions thouroughly; very reassuring for first time buyers like we were. The General Manager, Shawn McGregor, was also very reasonable and fair when negotiating prices. We Bought a new HRV 2021 and love it. More

I recently had service completed on my 2005 GMC Sierra. I am very satisfied with the service that was done on my truck and I wanted to give a special thanks to several members of your Service Team. First, yo am very satisfied with the service that was done on my truck and I wanted to give a special thanks to several members of your Service Team. First, your Service Manager Tyson is always very respectful and concerned about his customers. He is very customer oriented and ensured that I received the highest quality service. He puts his customers first and because of this, I will continue to be a loyal customer. Also, Jessie at the service desk kept informing me every hour of the status of the service repair. I appreciated this level of communication. Also the technicians did a great job on the service work and my GMC Sierra is running like new. Thank you, thank you to the Joyce Koons Service Department. I had an all-round outstanding experience. Thank you, Joseph Komoras More

I got a used jeep from this dealership recently, they promised me I can get it fixed whenever I had a problem with it because I was under warranty with them for at least 4000 miles. Took it in the next d promised me I can get it fixed whenever I had a problem with it because I was under warranty with them for at least 4000 miles. Took it in the next day because I started feeling hesitations from the car and they gave me the round around, told me they didn’t find anything with it hence referred me to Jeep.. took it to Jeep and the performed a fuel induction and other maintenance fixes (paid $669 for this). Called my sales person to enquire about my options since your dealership service advised me to (after visiting them several times) but I never heard back from the sales person. They did nothing to help me when I voiced my concerns and really didn’t care. I felt fooled and misled (with their promise that they would take care of it if I had any issue with the car within the mileage promised , but when I went there; I always got a different perspective and never the solution). As a first car buyer, this dealership has left such a bad taste in my mouth. More