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Joyce Koons Buick GMC
Manassas, VA
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,092 reviews
January 06, 2014
Excellent customer service! I purchased a vehicle from this dealership in December 2013. A great buy! Mr. Josh Serrano assisted me with all the details of the purchase. He was extremely respectful and h this dealership in December 2013. A great buy! Mr. Josh Serrano assisted me with all the details of the purchase. He was extremely respectful and honest. Look for Josh if you are looking for a "no hassle" car buying experience. Richard Marzan, Arlington, VA More
by richmarzan
January 06, 2014
Every problem was addressed and fixed. I have been dealing with the Koons companies for twenty three years, and have always received good prices and good service. dealing with the Koons companies for twenty three years, and have always received good prices and good service. More
by conradthebrave
Employees Worked With
Tyson Farina
January 06, 2014
This was an end of the year, last minute Virginia safety and emission check. Tyson was able to schedule it in time and had no problem getting the car washed. Why was the car wash important? Well the co and emission check. Tyson was able to schedule it in time and had no problem getting the car washed. Why was the car wash important? Well the condo garage floor was cleaned with leaf blowers. the salt sand mix used to deice the roads was blown all over the cars. With the rain that day, not recommended for the paint. More
by conradthebrave
Employees Worked With
Tyson Farina
December 28, 2013
Wow, what a great buying experience! I was negotiating with several dealers and the team at Joyce Koons distinguished themselves with their straightforward approach, transparency and persistence to keep s with several dealers and the team at Joyce Koons distinguished themselves with their straightforward approach, transparency and persistence to keep searching until I had exactly what I wanted. I really appreciated the way they made me feel like I was the most important customer on the lot and the outstanding personal attention and customer service during every stage of the buying process. At the end of the day they beat the two other offers I was considering from other dealers by a considerable margin. The next time a friend of family member needs a car I am going to recommend that they call Pat Bryant and his team at Joyce Koons. More
by JSchmisseur
Employees Worked With
Ahmed Messaoudi, Tim Rowan
December 24, 2013
I went to Koons GMC on Black Friday to look at leasing a 2014 GMC Acadia Denali. Nice car, expensive, top trim level, you would think I would get excellent service. Didn't happen. I called before going in 2014 GMC Acadia Denali. Nice car, expensive, top trim level, you would think I would get excellent service. Didn't happen. I called before going in to see if we would be in the same ballpark for what I was looking for, and the sales person ran some base numbers and said yes. Of course. But when I got to the dealership a few hours later, I had to work with a different sales person because the original was leaving for the day. This was the first problem. After seeing the other ales person a couple times after beginning the process, I wished I could have changed. Either way, after some searching, the sales person found the right car. I didn't end up getting exactly what I wanted but it was close and it was really nice. I was excited about it. I was also happy about me amount I was putting down and the fact that I was getting good discounts and a costco gift card for $500 (costco member deal). Just before signing all the paperwork though, I was told that since I was getting Gm Black Friday discounts! I no longer qualified for the costco card. I told them ok, I want the all weather floor mats instead since you told me I was getting it before. I got one row. (Side note, after seeing these mats, I wouldn't pay the $70 per row for them). Everything was ok at this point still. So it was already late. Y now and it finally got to go through the details in the car. Well I found some issues. Spot in the carpet, mark on the sunroof, broken antenna, warped plastic piece around front of passenger seat. So I told the sales person about it, he said he would take care of it. Well I ended up having to track the sales person down 3 times after the sale. Calling his managers twice to get a hold of him. I had to visit service twice to get the seat piece fixed, which I'm still not satisfied with, and I had to do all the leg work to arrange everything getting done and find the right people. The sales person kept telling me the seat issue was a service problem (no, I just bought the xxxx car from YOU and you were going to take care of it). He also told me I could just wipe off e sunroof marks. Ok, I just paid you a ton of money for a new high end car, and I need to clean it? I don't think so. At the end of the day, everything was done, except the seat cover still isn't to my satisfaction. At this point though, I'm done dealing with the people at this dealership. I might go back and look at another similar car to see if it looks the same a or not, but we will see. Pretty disappointed though int he sales team and their communication throughout the dealership. Most helpful person was the parts guy at the attached honda dealership. He found my parts and got what I needed. Why the sales person couldn't talk to that person to find the parts is beyond me. All in all, it took 20 days between when I bought the car to when everything was "done". Not thrilled and would not recommend. I'm us there is a better GMC dealership not too far. Go elsewhere. Hopefully they will have their stuff together. More
by VWwings07
Employees Worked With
Kevin Hall, Will Coral
December 22, 2013
The diagnostic and visual inspection of the potential drive train issue was done very thoroughly. I am very confident that my GMC Acadia is very good working order, and Kevin explained everything the ser drive train issue was done very thoroughly. I am very confident that my GMC Acadia is very good working order, and Kevin explained everything the service group did to make sure of it. More
by ScottWVB
Employees Worked With
Kevin Hall
November 12, 2013
I recently got my 2010 CAMARO serviced for engine oil leak at Joyce Koons Buick GMC - Service Center where I bought my car last year. what a very friendly staff. exceptional service, I can't be any happi leak at Joyce Koons Buick GMC - Service Center where I bought my car last year. what a very friendly staff. exceptional service, I can't be any happier than this. they not only fixed my car but cleaned the oil leak underneath the engine, washed my car and also gave me a car to use until my car gets fixed. Thank you Kevin Hall and all Joyce Koons service staff for your extraordinary service. More
by tarzan2
Employees Worked With
Kevin Hall
November 08, 2013
Great experience. Lauren helped us select our truck. She wasn't pushy or annoying like other salespeople. Management was great at explaining things as well. It didn't feel like I was being sold to, which wa wasn't pushy or annoying like other salespeople. Management was great at explaining things as well. It didn't feel like I was being sold to, which was great. Check out Koons of Manassas for fast and friendly service. More
by ShaunFarrell
November 06, 2013
My experience with Joyce Koons was very good. Will Coral was an excellent sales representative, not pushy, very patient and worked on my timeline not his and i drove out with the vehicle that I wanted. I h was an excellent sales representative, not pushy, very patient and worked on my timeline not his and i drove out with the vehicle that I wanted. I highly recommend Will and the Joyce Koons team in your next car purchase. More
by DouglasSmall
Employees Worked With
Will Coral
October 30, 2013
I bought my first GMC Suburban from Koons in 1997 and now that it was time to replace it, I returned to Koons as they have been very good at taking care of my Suburban over the years. The folks at Joyce Koo that it was time to replace it, I returned to Koons as they have been very good at taking care of my Suburban over the years. The folks at Joyce Koons GMC have always been friendly and helpful. This continued to be true with Gary and John as they helped me to select the Denali I ended up buying. After the sale they have continued to follow up with me to be sure everything is satisfactory with the vehicle and my understanding of all of its capabilities. Ed Dove was very helpful in explaining the overall cost figures and allowances available to me to reach a satisfactory final cost figure. Jeff Miller has been my go to guy for years handling the servicing of my Suburban and was extremely helpful in helping me to decide on the vehicle I ultimately purchased. My thanks to all of them and the others that were involved in the overall transaction. More
by W.P. WARREN
Employees Worked With
Misty Barbe, Jeff Miller, Tim Rowan
