Joyce Koons Buick GMC

Excellant Our previous dealer retired and we did not no where to purchase a new car. Old dealer said do not go anywhere but Joyce Koons on Manassas. This was th Our previous dealer retired and we did not no where to purchase a new car. Old dealer said do not go anywhere but Joyce Koons on Manassas. This was the best recommendation we can ever remember receiving. Everyone at Joyce Koons was friendly, informative, knowledgeable and they worked very hard to get us exactly what we wanted. They even excepted our 12 year old envoy with 201,000 miles as a trade! The financing department found us the lowest interest, processed the paper work and had everything ready to sign in no time. Very efficient. My wife and I felt very comfortable and at ease with everyone we interacted with. No sales pressure at all. Thank you to all the employees at Joyce Koons who helped with this process. We'll be back! More

Always a good experience The service experience with Koons of Manassas has always been good for myself and my GMC vehicle. The personnel in the Service Dept have always been The service experience with Koons of Manassas has always been good for myself and my GMC vehicle. The personnel in the Service Dept have always been polite, knowledgeable and honest with assessments of requested and recommended service. More

Great service experience, again Came into service my mustang. Jeff Miller took great care of me as always. I am now in my seventh year of servcing and buying vehicles at Joyce Koon Came into service my mustang. Jeff Miller took great care of me as always. I am now in my seventh year of servcing and buying vehicles at Joyce Koon's. What a great team. It doesn't matter if the vehicle is simple (G6 Pontiac 4 cylinder) or complex (GTO Pontiac 8 cylinder) it is done beautifully. Again, thanks from the family. More

Scheduled Appointment Jeff Miller was my Service Advisor he was ready to service my vehicle at the scheduled appointment time, plus my car was washed before being returned Jeff Miller was my Service Advisor he was ready to service my vehicle at the scheduled appointment time, plus my car was washed before being returned to me. I had a return visit a few day's later as I missed that my annual state inspection was past due. I was told no charge as we both missed that it was due. Thank you, Excellent service as always!!! More

Buying A New Buick Our salesman John Rendo was very knowledge, friendly and patient in helping us find our new Buick Verano. We spend most of the day looking at differen Our salesman John Rendo was very knowledge, friendly and patient in helping us find our new Buick Verano. We spend most of the day looking at difference Buicks to purchase. More

Buick Lease Leasing my Buick Lacrosse was pretty easy. Patrick Bryant was the sales manager, and he could not have been more helpful. He stated the pros and Leasing my Buick Lacrosse was pretty easy. Patrick Bryant was the sales manager, and he could not have been more helpful. He stated the pros and cons of leasing vs purchasing, and after some consideration, I decided to go forward. At the end of the lease, I felt like I was left out to fend for myself. At first, I was told I'd have to go into the dealership to pay taxes and change title, and plates, etc. When I called to ask for more detailed information, it was suggested I check the DMV online - I was given no help whatsoever. It then took about a month to conclude the transfer. It was difficult to connect with the leasing bank. They cashed my payoff check right away, but 3 weeks later, it is not final as I don't have paperwork to visit the DMV yet. It is being processed at this time, however. Patrick Bryant changed my views of Koons-Manassas, but he is no longer there to help me. More

Great place in service and friendliness I've been going here for years. As a woman you're never sure if you're being treated fairly. I've had 2 service advisors and both have been excellent. I've been going here for years. As a woman you're never sure if you're being treated fairly. I've had 2 service advisors and both have been excellent. I absolutely recommend this dealership! More

Buick GMC Service was solid. Given an estimate of an hour for an oil change and they nailed it right on the nose. NIce, comfortable waiting area. Service was solid. Given an estimate of an hour for an oil change and they nailed it right on the nose. NIce, comfortable waiting area. More

Emissions inspection/oil change The engine light was on - had been in previously and the service tech didn't think it was a huge problem, but it would not pass emissions this month. The engine light was on - had been in previously and the service tech didn't think it was a huge problem, but it would not pass emissions this month. They replaced parts in catalytic converter but it still took putting miles on the car before it would pass emissions inspection. Jeff Miller offered me another Lacrosse to drive while my car was there for two extended appointments, and was good about explaining the problem and the solution. Jeff is #1 in my book. More

Tyson is an efficent, friendy and dependable professional. He is a great asset to the Joyce Koons dealership. I purchased my 6th Buick, 1st at Joyce Koons, over a 25 year period. I am a happy ca professional. He is a great asset to the Joyce Koons dealership. I purchased my 6th Buick, 1st at Joyce Koons, over a 25 year period. I am a happy car owner. More