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Joyce Koons Buick GMC
Manassas, VA
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,092 reviews
July 28, 2014
Frustrating Experience They did not work on my car until the time I gave them that I needed to pick it up. Said not their fault. Reservation for the service department on a They did not work on my car until the time I gave them that I needed to pick it up. Said not their fault. Reservation for the service department on a Wednesday for them to repair what I believed to be a bad wheel bearing for morning on Friday. I dropped off my car at 7:30 am. I noted to them that I needed the car before 3:00 that day for the weekend to go out of town. At 1:00 they called to notify me that they were going to look at it. I said that I dropped it off at 7:30 am why would they just be looking at it? They said that they would call me when they checked it out. At 3:00 when I was on my way to them to pick up my car they called me to say that I was right it was a wheel bearing and would get to it soon. I said I was on my way to get it as I stated I would be. When I got there I spoke to the Service manager and he said that it was not his fault that he had a problem with water? I said it was not my fault either but I never received a call that they would not have it done in time that I requested. When I did get there to pick it up they said that they found a 15% discount on line. I gave them the 20% that I had from on-line. If they could not do the work they should have told me up front so that I could have taken it somewhere else and not have gotten all stressed out and have to run around. More
by robert.pohodich
July 26, 2014
Another great visit Had an oil change and rear brakes done this time. Took less than two hours. Jeff and his co-workers were their usual courteous, professional selves Had an oil change and rear brakes done this time. Took less than two hours. Jeff and his co-workers were their usual courteous, professional selves. More
by hewitt45
Employees Worked With
Jeff Miller
July 22, 2014
Handled Recall Pronto Tyson Farina gave me his usual excellent customer service. He has always been most helpful and always gives an extra effort to make sure that my vehi Tyson Farina gave me his usual excellent customer service. He has always been most helpful and always gives an extra effort to make sure that my vehicle and I receive the necessary and utmost professional attention and support. I always feel confident when I leave the dealership that my vehicle is well maintained and I am operating a vehicle that is safe for my family and me to operate and/or ride in every day. More
by mdantz9178
Employees Worked With
Tyson Farina
July 17, 2014
Truck got serviced and Mike Clancy rectified a small issue I recently got my truck got serviced, and the drivers door was damaged. To Koons credit, Mike Clancey resolved the issue. I have now found that Koons I recently got my truck got serviced, and the drivers door was damaged. To Koons credit, Mike Clancey resolved the issue. I have now found that Koons GMC Service and Joyce Koons Auto/Body offer superior service, and total customer satisfaction. More
by sad1
Employees Worked With
Kevin Hall
July 09, 2014
Love it...They worked hard to find the vehicle I wanted. I wanted a GMC Acadia without a sunroof and they are harder to find in the right color outside and inside. But they found it and I'm very happy. I wanted a GMC Acadia without a sunroof and they are harder to find in the right color outside and inside. But they found it and I'm very happy. More
by JILL BOWMAN
Employees Worked With
JOYCE BOWLER WAS A GREAT HELP WITH THIS., Steve Hughes
July 08, 2014
Love my GMC & Joyce Koons For the last three years the service on my 2011 GMC Sierra has been 1st class. The customer service, the communications has been wonderful. My servic For the last three years the service on my 2011 GMC Sierra has been 1st class. The customer service, the communications has been wonderful. My service advisor has been the same Mr Tyson Farina he always explained to me what I needed a gave me great advise. I travel from Loundon County about one hour to get a peace of mind and it's worth it to me. Many thanks Bruno g More
by Brunog
Employees Worked With
Tyson Farina
July 06, 2014
Flawless I was greeted as soon as I entered the garage and was out in less than five minutes. The job was done on time as promised. I was greeted as soon as I entered the garage and was out in less than five minutes. The job was done on time as promised. More
by eanaz
Employees Worked With
Jeff Miller
July 03, 2014
Safety Recall work I was pleased with the workmanship, communications and timeliness. Tyson is an extraordinary service advisor and highly recommend this dealership. I I was pleased with the workmanship, communications and timeliness. Tyson is an extraordinary service advisor and highly recommend this dealership. I've been thrilled with them for the past 2 years. More
by kimberly112233
Employees Worked With
Tyson Farina
June 24, 2014
Excellent Service Department I have a 2013 Yukon Denali, and while I did not purchase it from this dealership I did purchase it from Koon’s in Tyson. I live in Haymarket and was I have a 2013 Yukon Denali, and while I did not purchase it from this dealership I did purchase it from Koon’s in Tyson. I live in Haymarket and was out running some errands and noticed that I had a wheel cover, so I stopped in to see if they had any. The parts person directed me to go and see the service manager who informed me that the part was covered under the warranty. He was very friendly and even offered to put the part on to which I declined. My overall experience was great! I plan to bring my vehicle here for services instead of driving it to Koon’s of Tyson. More
by wwalters
June 19, 2014
Always Satisfied Kevin Hall treats and values my purchase as if I'm their only customer. I pass four Buick dealers to come to Joyce Koons. Customer for life. Kevin Hall treats and values my purchase as if I'm their only customer. I pass four Buick dealers to come to Joyce Koons. Customer for life. More
by itsmboyd
Employees Worked With
Kevin Hall
