Joyce Koons Buick GMC

Communication Issues My customer service rep, Tyson, was very friendly, professional, and courteous. The communication breakdown happened between Tyson and the parts depar My customer service rep, Tyson, was very friendly, professional, and courteous. The communication breakdown happened between Tyson and the parts department & management. Tyson ordered parts for my truck and said the job would take about 2 hours. The parts were to arrive in 2 days and I was given a loner vehicle. Parts dept ordered half the parts & failed to tell the rep they were coming from MI. So after 2 orders & having my truck for 7 days (2 hour job) I have got my truck back. I was very dissatisfied with the situation. More

Smooth, fast, and convenient experience Appreciate the ease in which I can bring my vehicle in to be serviced! Tyson gave accurate time allotment for the work to be done. He also gave me hea Appreciate the ease in which I can bring my vehicle in to be serviced! Tyson gave accurate time allotment for the work to be done. He also gave me heads up on what the vehicle might need next time I bring the truck back in for service, so I don't have any surprises or unexpected costs! I appreciate his honesty, gives me confidence to return to your dealership! More

oil change and tire rotation Great service! The dealership does great service. I get free shuttle service to my home when I have to wait for my car. The service advisers are rea Great service! The dealership does great service. I get free shuttle service to my home when I have to wait for my car. The service advisers are really friendly. More

Alternator or Alternator When the battery purchased at Koons died along with the alternator, Koons replaced it. When that did not solve the problem, I returned to Koons and re When the battery purchased at Koons died along with the alternator, Koons replaced it. When that did not solve the problem, I returned to Koons and received the extra care and understanding at my dilemma. Thank you Tyson for the extra care. More

New car sale Mr. Rendo in sales and Mr.Runey in financing worked with me to get the right price and financing to suit my needs. Everyone at the dealership is very Mr. Rendo in sales and Mr.Runey in financing worked with me to get the right price and financing to suit my needs. Everyone at the dealership is very helpful and friendly. More

ca ste65 Maria Sinnott's professionalism, knowledge and patience makes car buying much less stressful Highly recommend Maria and Joyce Koons Buick GMC Honda! Maria Sinnott's professionalism, knowledge and patience makes car buying much less stressful Highly recommend Maria and Joyce Koons Buick GMC Honda! Will refer friends and family to this dealership. More

Routine Service Appointment Had an appointment for oil change and tire rotation. Everything went smoothly and I was on my way in an hour and a half. You guys rock! Had an appointment for oil change and tire rotation. Everything went smoothly and I was on my way in an hour and a half. You guys rock! More

Great experience dealing with joyce koons! Charles Carlson was awesome! Will highly recommend others to him!! Purchased a used Toyota Tundra and he was up front and honest through the entire sa Charles Carlson was awesome! Will highly recommend others to him!! Purchased a used Toyota Tundra and he was up front and honest through the entire sales transaction. More

Really great visit overall I brought my vehicle in for routine service: oil change & filter, lube, tire rotation/inflation, fluid top-off, etc. I bought a certified used Bui I brought my vehicle in for routine service: oil change & filter, lube, tire rotation/inflation, fluid top-off, etc. I bought a certified used Buick Regal and received 2 years of free oil changes along with it (I didn't buy the car at this dealership but rather up in New Jersey). Anyway, I come to Koons for the routine maintenance. My visit was excellent, it was quite fast since they didn't seem to be very busy at the time, the work was done correctly, and they washed the car at the end of the visit. They did notice, though, that my Virginia safety inspection had expired in January, so they just got a coupon for a free VA inspection off of their website, and applied it to my visit. Saved me $16 and a trip to get it completed elsewhere. That's great customer service!!! I only interacted directly with Joe Atkins, and he was excellent, I really enjoyed the visit. So, overall, great job! More

amazing customer service Kim went above and beyond to get us in a new vehicle. Customer service was amazing!! Highly recommend. I will definitely go back in the future for nex Kim went above and beyond to get us in a new vehicle. Customer service was amazing!! Highly recommend. I will definitely go back in the future for next vehicle purchase. Thank you More