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Joyce Koons Buick GMC

Manassas, VA

4.5
1,092 Reviews

10660 Automotive Dr

Manassas, VA

20109

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Showing 1,092 reviews

July 13, 2015

Purchased 2015 GMC Acadia I would buy again from Joyce Koons Buick GMC Honda. I like that they offer free oil changes for life of the vehicle. Good Service. More

by Ryman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard John
Feb 16, 2016 -

Joyce Koons Buick GMC responded

Thank you for reviewing our dealership on DealerRater. We appreciate your continued business and we will see you next time! -Angela Killinger, VP and General Manager

July 12, 2015

Great cars and pricing along with wonderful people. Before I arrived to look at the vehicle, I knew the price and most of the information about the vehicle I was interested in. The sales people and fin More

by sealey deborah413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Coral, Mario Chamorro, Tim Welton
Oct 20, 2015 -

Joyce Koons Buick GMC responded

Thank you for your review Deborah. We appreciate your business and you can count on us to help you with anything you may need! -Kevin Runey General Manager Joyce Koons Honda Buick GMC

July 10, 2015

ALWAYS PROFESSIONAL AND COURTEOUS. i ALWAYS TAKE MY CAR HERE FOR OIL CHANGES AND CHECK UPS .kEVIN IN GM SERVICE IS ALWAYS SO NICE AND POLITE. i ALWAYS ENJOY MY EXPERIENCE DEALING WITH K More

by dmt59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hall
Oct 20, 2015 -

Joyce Koons Buick GMC responded

thank you for reviewing our service department. We are so pleased that Kevin has been a real delight to work with and we will see you next time! -Kevin Runey General Manager Joyce Koons Honda Buick GMC

July 07, 2015

Great buying experience Very enjoyable experience. Low pressure sales, I knew the sales price of the vehicle before ever arriving, everything about the sales experience was e More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Carlson, Wilmer Mejia, Tim Welton
Oct 20, 2015 -

Joyce Koons Buick GMC responded

Thank you for reviewing your sales experience Jim. We appreciate your business and we hope to see you at your first service! -Kevin Runey General Manager Joyce Koons Honda Buick GMC

July 02, 2015

Had better service in the past Car was not ready when expected this was after I gave service the complete weekend. Then service stated they found a leak on part of job and had to fi More

by John Schortemeyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Farina
Sep 11, 2015 -

Joyce Koons Buick GMC responded

Let me take this opportunity to apologize for your recent visit with us. We want all of our customers to leave our dealership feeling good about the service they have received from us. If we could communicate via email or telephone to discuss this issue more I would be grateful for your time. -Kevin Runey General Manager Kevin.Runey@JoyceKoons.com 703-366-1005

July 01, 2015

Great service as usual Thanks to Tyson Farina and the mechanics for making this most recent recall a breeze. He worked with me on time and convenience. Great service as u More

by Choongjung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Farina
Sep 11, 2015 -

Joyce Koons Buick GMC responded

We appreciate your review on DealerRater. We are so happy that Tyson has made your experience with us easy and enjoyable. -Kevin Runey General Manager Joyce Koons Honda Buick GMC

June 30, 2015

Rough idle and noisey brakes Jeff Miller and his team performed the service on our Lucerne and as always, they did a very professional job. They truly know how to keep their cust More

by Larry L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
Sep 01, 2015 -

Joyce Koons Buick GMC responded

Thank you for your recent review. You can count on Jeff and the team to take care of your needs every time! -Kevin Runey General Manager Joyce Koons Honda Buick GMC

June 24, 2015

Top notch service! We have been a long time customer of Koons (Manassas) for both vehicle purchase and service for years! We have had only positive experiences and will More

by Krupp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 01, 2015 -

Joyce Koons Buick GMC responded

Thank you for your review and your business over the years! We are so pleased to have you as part of our Family. -Kevin Runey General Manager Joyce Koons Honda Buick GMC

June 19, 2015

Great Experience I made an appointment to have the oil changed and have the tires rotated. When I arrived Tyson Farina was there to greet me. We went over the specif More

by busyP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Farina
Sep 01, 2015 -

Joyce Koons Buick GMC responded

We appreciate your review on DealerRater. Thank you for your business and we look forward to providing you with an enjoyable experience the next time you come in! -Kevin Runey General Manager Joyce Koons Honda Buick GMC

June 12, 2015

State Inspection Most dealers do not want to deal with a Verona, but Tyson took it and the turn around was about an hour (not bad at all). More

by thomasduyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Farina
Sep 01, 2015 -

Joyce Koons Buick GMC responded

Thank you for your review. We appreciate your business. -Kevin Runey General Manager Joyce Koons Honda Buick GMC

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