Joyce Koons Buick GMC

Car shapeup Just had my car serviced at Joyce Koons, they do an excellent job and are fast and courteous. I would recommend them to all my friends and family! Just had my car serviced at Joyce Koons, they do an excellent job and are fast and courteous. I would recommend them to all my friends and family! More

Phil was awesome. I knew which vehicle I wanted prior to arrival. Phil was most helpful in expediting the process even though it was not in his wheelhouse. Great job! I knew which vehicle I wanted prior to arrival. Phil was most helpful in expediting the process even though it was not in his wheelhouse. Great job! John and Priscilla were most helpful as well. Will definitely return. More

Its always on my list of places for buying a car Not only are they close they have a great reputation. They are always on my top three (two, really) dealerships to look to when I am thinking of buyi Not only are they close they have a great reputation. They are always on my top three (two, really) dealerships to look to when I am thinking of buying a car. No- nonsense, professional, and helpful sales team. Only complaint is the paperwork processing time needs to be streamlined/improved; which is not a reflection on Cliff or Alvin. More

Great Customer Service!! Joyce Koons GMC is a great dealership! The employees are very friendly and helpful. The Service Department is outstanding, quick and efficient! The Joyce Koons GMC is a great dealership! The employees are very friendly and helpful. The Service Department is outstanding, quick and efficient! The Sales Staff were great. They really worked hard to work out a deal that would be a win-win. More

Service Oil change and MPI Took 2 plus hours even though I had a schedule appointment. The coffee was fresh and the waiting room is great. I'm not sure I picked the right servic Took 2 plus hours even though I had a schedule appointment. The coffee was fresh and the waiting room is great. I'm not sure I picked the right service person. More

Efficient, friendly, reasonable cost, good communications Great experience, car experienced problems day before traveling to Mexico for 10 days. Was able to coordinate pickup, service/repair through Josh vi Great experience, car experienced problems day before traveling to Mexico for 10 days. Was able to coordinate pickup, service/repair through Josh via international phone calls and email/text More

Service is spectacular Philip was so great in helping my daughter pick the right car for her. He was on top of everything and the service of the dealership was 10/10. I woul Philip was so great in helping my daughter pick the right car for her. He was on top of everything and the service of the dealership was 10/10. I would highly recommend this dealership as well as meeting with Philip to help anyone out. Also Miki was a great person to go to for finance. She was very knowledgeable. Nothing bad to say about Koons. More

Cliff was terrific! Started online with Kent Kormine who lined up exactly the cars I wanted to look at. Cliff was friendly, knowledgeable and very eager to get exactly wh Started online with Kent Kormine who lined up exactly the cars I wanted to look at. Cliff was friendly, knowledgeable and very eager to get exactly what I wanted. The NEGATIVE part of this buying experience was when the person doing my trade-in seriously cheated me. I still think he was doing a trade-in on a 2005 (which was on the paperwork) instead of a 2007. The Kelley Blue Book states that my car in FAIR condition was worth between $2,521 and $3,796. My car has been maintained constantly and had a few scratches but hardly worth the LOW trade-in he gave me. Not to mention the huge BOSE system which should have upped the trade-in. I should have left and gone up the road where I had a car quote more than $1,000 than was offered. Joins is advertising right now to give above the Kelley Blue Book estimates. Not even close. Love my new car but won't hesitate to tell people to trade in their car BEFORE entering your showroom. More

Best Car Buying Experience From Best Associate We drove 90 minutes and 50 miles from Fredericksburg,Va to Manassas for the best car buying experience we have ever had, thanks to Sales Associate Phi We drove 90 minutes and 50 miles from Fredericksburg,Va to Manassas for the best car buying experience we have ever had, thanks to Sales Associate Phil Marinakos! Phil was knowledgeable, friendly and we never once felt any pressure to make the purchase. Phil's customer service was outstanding and it was a very stress free experience. We will be return customers of Phil and Joyce Koons Honda in the future. More