Joyce Koons Buick GMC

Satisfied customer Jeff Miller and his team are always friendly and very professional. We appreciate their work and fine customer service. They are always most helpful Jeff Miller and his team are always friendly and very professional. We appreciate their work and fine customer service. They are always most helpful and very efficient. More

Great customer service in service department. Been getting my service work done here for over 12 years with two different vehicles purchased there. Have had numerous different customer service rep Been getting my service work done here for over 12 years with two different vehicles purchased there. Have had numerous different customer service reps over the years, but consistently I feel that the customer service reps REALLY CARE and for that reason alone I will continue to get my Buick’s serviced there. WELL DONE AND THANK YOU KOON’S. More

Water leak Well, after 3 times, Jeff and Joe fixed the water leak in my GMC Sierra, I think. There was one light rain and the floor was a little damp, I think r Well, after 3 times, Jeff and Joe fixed the water leak in my GMC Sierra, I think. There was one light rain and the floor was a little damp, I think residual from the last time. It wasn't perfectly dry when I got it home, So After a heavy rain I'll know for sure. You did provide another truck to use and I'm thankful for that. More

Excellence! When I called the dealership to explain the situation that was going on with my vehicle. They where very helpful giving me instructions on how to ge When I called the dealership to explain the situation that was going on with my vehicle. They where very helpful giving me instructions on how to get my vehicle to start. Even when my vehicle was towed their. My situation was handle with excellence. More

GREAT CUSTOMER SERVICE I couldn't have asked for a better customer service Rep (Joe A) - he was SO pleasant, funny and understanding! I needed a loaner car - but he didn't I couldn't have asked for a better customer service Rep (Joe A) - he was SO pleasant, funny and understanding! I needed a loaner car - but he didn't have anything other than a truck. I explained I am disabled and unable to get up into a truck. He asked me to give him a little time - and I don't know what he did - but he got me a car. The reason it was in was because it was leaking something all over my driveway, and the brakes seem to vibrate will stopping. Also - an engine light had come on. Bottom line - We had taken the car to NTB for an oil change and rotating the tires - they charged us a fortune and couldn't even take the time to tighten the filter properly! As far as the brakes - it was time - the car had over 50,000 miles - so they needed to be replaced. Hated spending the money - but I'd rather have it done by the dealer. As far as the engine light - I'm not sure what that was about - but it is off. OVERALL - I am satisfied and will start using this dealer for service! More

Great experience every time We have used Koons for several years now. Each time we go they are polite and respectful. As a woman I never feel that their staff is trying pull the We have used Koons for several years now. Each time we go they are polite and respectful. As a woman I never feel that their staff is trying pull the wool over my eyes. They also don’t talk down to me just because I am a woman. I’ve also had to come in several times with my small children, and the staff does whatever possible to get us out in a timely fashion. On their busiest days we have even been offered a rental car just so we wouldn’t have to sit around in the waiting room. Top notch staff and service every time! More

WOW!! We couldn't ask for a better experience then the one we had with Steve Hughes and Dolair. They were very knowledgeable about the car/financing & helpe We couldn't ask for a better experience then the one we had with Steve Hughes and Dolair. They were very knowledgeable about the car/financing & helped us through the entire process. They even went the extra mile (all the way to PA) to get the color we wanted. Before we left we knew most everything about the vehicle, received outstanding one on one, got a great deal with your finance department. Would definitely recommend Koons to our family/friends. More

Wow! Great service..yet again Wow, just when you think you’ve seen everything Koons service can do…they come up with another super diagnosis and solution. Needed to pass VA Safety Wow, just when you think you’ve seen everything Koons service can do…they come up with another super diagnosis and solution. Needed to pass VA Safety Inspection and had at a minimum front brakes service and a driver’s side window that won’t move. Kevin, Jeff and that top-notch Service Team got the brakes done right at a very good price. The window was an issue and because I am a “shade tree mechanic” I had YouTubed the fix and it required troubleshooting two different parts of the vehicle. Not much shade these days, and thought it was worth it to have Koons do their “beautiful thing.” Thank you Koons Kevin and Service. It was not the two different vehicle parts, but rather wiring that was breaking up and shorting. By the time I would have figured it out the only shade would have been from snow banks. Did I mention I am not so good at wiring replacement? All done superbly and at a very very reasonable cost. Thank you again Kevin and Service for these fixes, and a great eleven years of the same! More

EXCELLENT customer satisfaction experience. They picked my truck up while I was at work. Took it in for service and brought it back to me clean and ready to ride. My coworkers were so They picked my truck up while I was at work. Took it in for service and brought it back to me clean and ready to ride. My coworkers were so impressed. I love my GMC. Thanks for the EXCELLENT customer service. More

New Pickup Purchase Pleased with online assistance from CJ Zhu while shopping, and then in person at the dealership. Very happy! Great people from online to in person sa Pleased with online assistance from CJ Zhu while shopping, and then in person at the dealership. Very happy! Great people from online to in person sales and finance. Great job. From a rating of 1 to 10, with 10 being best, I rate 10+. More