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Joyce Koons Buick GMC

Manassas, VA

4.5
1,090 Reviews

10660 Automotive Dr

Manassas, VA

20109

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Showing 1,090 reviews

October 16, 2019

GMC Sierra Service I have taken my GMC Sierra to Joyce Koons GMC twice for service and each time it is a great experience. The service team is awesome. More

by 2017GMCSIERRAPR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
Oct 17, 2019 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. - The Joyce Koons Buick GMC Team

October 11, 2019

GMC warranty service and oil change. The service consultants were very helpful. They identified additional warranty work that needed to be done and the repairs were completed timely. I wa More

by Luther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miller, Joe Atkins
Oct 17, 2019 -

Joyce Koons Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. - The Joyce Koons Buick GMC Team

October 09, 2019

Great Service I have had nothing but positive experiences with Joyce Koons GMC service. They are professional and customer oriented. They work to make everything ri More

by wbell3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
Oct 09, 2019 -

Joyce Koons Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. - The Joyce Koons Buick GMC Team

October 05, 2019

I had a great experience. Antonio is a great salesman and has kept up with many of my questions even after i purchased. Thanks Antonio More

by T
Recommend Dealer
Yes
Employees Worked With
Antonio Ferrari, Christine Yeh
Oct 08, 2019 -

Joyce Koons Buick GMC responded

Thank you for the great review. We appreciate your business. -The Joyce Koons Buick/GMC Team

September 23, 2019

Customer Service Very professional and a warm welcoming atmosphere. Girma worked with me to make the best deal possible. I would recommend this dealership to anyone More

by Q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Girma, Christian Anim
Sep 24, 2019 -

Joyce Koons Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. - The Joyce Koons Buick GMC Team

September 12, 2019

Service was friendly and good I was happy with the service dept, but not sure I was given the correct p sales price for the car. It seems to me that we had agreed on a price for th More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Suthard, Doug Miller, Delroy Clarke Jr, Jessie Bussard, Rebecca Salyer
Sep 12, 2019 -

Joyce Koons Buick GMC responded

We apologize about this. Can you please call our General Manager, Shawn McGregor, at 703-366-1045 so we can further discuss and look into this? -The Joyce Koons Buick/GMC Team

September 06, 2019

New Purchase It was an easy new car purchase experience. I did not have to haggle to get a good purchase price and I received a fair trade-in allowance. More

by LXF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delroy Clarke Jr, Victor Ferrari, Rebecca Salyer
Sep 08, 2019 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Joyce Koons Buick GMC Team

September 06, 2019

Horrible experience 2 hours & 50 minutes for an oil change. When I went to see what was taking so long I was told my car was outside. Not sure how long it had been done b More

by unhappy customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Beach
Sep 08, 2019 -

Joyce Koons Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. - The Joyce Koons Buick GMC Team

August 29, 2019

Always a great experience Joe Atkins and the team continue to hit it out of the park. I had to bring my vehicle back for an unexpected return service visit. Joe and the tram More

by No name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bussard, Joe Atkins
Sep 02, 2019 -

Joyce Koons Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. - The Joyce Koons Buick GMC Team

August 21, 2019

Treated in an honest manner. We came to the dealership with a car and price in mind. The salsman was knowledgeable and courteous. The sales manager was helpful and neither of them More

by Bungicats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Thompson, Delroy Clarke Jr
Aug 23, 2019 -

Joyce Koons Buick GMC responded

We appreciate your business and your review. It was our pleasure to provide you with a great experience. -The Joyce Koons Buick/GMC Team

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