Joyce Koons Buick GMC

Excellent sales staff Great experience at Joyce Koons GMC! We recently bought two GMC pick up trucks and could not have been more satisfied with the price and the process. Great experience at Joyce Koons GMC! We recently bought two GMC pick up trucks and could not have been more satisfied with the price and the process. More

Easy purchase! Inquired about a specific vehicle from 1400 miles away from this dealership. Salesman discussed, emailed, text, and sent additional pictures of vehic Inquired about a specific vehicle from 1400 miles away from this dealership. Salesman discussed, emailed, text, and sent additional pictures of vehicle. Salesman picked me up from airport, easily reviewed everything, test drove, processed paperwork, and I was out the door in a couple hours. Great experience! More

Lack of attention to detail, overstating needed repairs Been utilizing Koons service for over 4 years, but the service has been going down hill and this will be my last time having my vehicle serviced by th Been utilizing Koons service for over 4 years, but the service has been going down hill and this will be my last time having my vehicle serviced by them. The "multi-point" inspection is a pencil drill. They marked my headlights as GREEN, even though I TOLD them my headlight was out and needed replacing. I asked them to change out the bulb, but they chose NOT to for lack of parts ( I stopped at Autozone on the way home, bought the part and fixed my own light bulb). Lastly, they showed me an issue with my vehicle that cost $2000 and wanted to me to schedule a time for the repair. Because of the Multi-point inspection I was already suspicious and chose not to use their services. I had the vehicle inspected by another mechanic and I'll just say I'm happy with the choice I made. I will not use their services again because I do not trust that they pay attention to details, nor are honest about what my vehicle needs. More

Jessie did a great job getting my Acadia fixed, age kept me updated and rushed it to get me out quick. Thanks again and you rock! me updated and rushed it to get me out quick. Thanks again and you rock! More

Car had related issues for more than a year and the dealer claimed they where related and ultimately they couldn’t resolve. The General MANANGER acted like it was my fault his dealer ship couldn’t fix dealer claimed they where related and ultimately they couldn’t resolve. The General MANANGER acted like it was my fault his dealer ship couldn’t fix it. More

I bought a Toyota camry from this dealer couple of days ago. First of all the wait time was horrible. Second, when I bought the car at the same day I realized that the car has transmission problem and I tr ago. First of all the wait time was horrible. Second, when I bought the car at the same day I realized that the car has transmission problem and I tried to contact the dealer, manager, and my sales person but they are 0% responsive they don’t respond at all. I have a very bad schedule I can’t drive and go to the dealer and spend my 2-3 hours. I was trying to solve my problem by talking with sales manager, I left him voice mail like 5 times but he never returned my call. My sales manager name was V I guess. Then I tried to contact again my sales person Mr. Antonio he told me that Mr. V will call me to discuss the issue, and it’s been one week but he never called me back. More

Service I really like to say THANK YOU!!! I really had some concerns and without asking or mentioning them the service tech was able to pin point and send me I really like to say THANK YOU!!! I really had some concerns and without asking or mentioning them the service tech was able to pin point and send me in the right direction. Since my service at Joyce Koons my vehicle runs and feels much much much better. It feels to me like it should feel. I felt like they cared and wanted to be sure my vehicle was safe and ready for the winter. More

Salesman has Great attitude .. Joyce Koons had the best price of all dealerships we checked in this area and Delroy Clarke / Bob Thompson had terrific attitudes and were great to w Joyce Koons had the best price of all dealerships we checked in this area and Delroy Clarke / Bob Thompson had terrific attitudes and were great to work with. More

They Never Fix Anything My car has been in there many times for the same problem they fail to fix every time. They save it is fixed but it never is. My car has been in there many times for the same problem they fail to fix every time. They save it is fixed but it never is. More

Amazing!!!! Best customer services bar none. Deal completed over the phone and they delivered my vehicle over 3 hours away same day. That is what I call first cl Best customer services bar none. Deal completed over the phone and they delivered my vehicle over 3 hours away same day. That is what I call first class service. They should be the first dealership to go to before anyone else. More