Joyce Koons Buick GMC

We drive 3 hours away to pick up vehicle we wanted. Their listing was 100% accurate. Their price was too. When We arrived, the deal was a few signatures away and off we went. Ruben, our customer rep, was kn listing was 100% accurate. Their price was too. When We arrived, the deal was a few signatures away and off we went. Ruben, our customer rep, was knowledgeable and courteous. He is the finest example of professionalism. Would we go back ? Yes Should you go and see for yourself ? Absolutely More

Long way from home Delory Clarke was my sales consultant . Very professional and educated about the truck I bought . Bob Thompson the sales manager was also very profess Delory Clarke was my sales consultant . Very professional and educated about the truck I bought . Bob Thompson the sales manager was also very professional .would buy from again ! More

Great job in a safe surroundings Had another great service experience at Koons. The work on my vehicle was outstanding as usual, as Jeff Miller and Tyson Farina and staff always make Had another great service experience at Koons. The work on my vehicle was outstanding as usual, as Jeff Miller and Tyson Farina and staff always make it so! It was really pleasant with all the precautions taken in day-long waiting area cleaning, masks, and scheduling. Really a great time to enjoy their services that keep you and your vehicle safe. I can never say enough kind things about Koon's ownership, management and staff. More

A BIG shout out to Steve Hughes for being such an excellent car salesman! You went out of your way to make the deal happen! Great experience and I will be back! excellent car salesman! You went out of your way to make the deal happen! Great experience and I will be back! More

Service Department on to of all issues. Service Department was concerned, active and took ownership of mechanical problem on used car I bought. They went over the car carefully, even found m Service Department was concerned, active and took ownership of mechanical problem on used car I bought. They went over the car carefully, even found more items that need correcting than I reported. They offered a loaner car, and kept contact with me every step of the way. No issues, no pressure, no problems; exactly how a servicer experience should go. The service Department at Joyce Koons GMC met and exceeded all expectations. More

New purchase Steve H did an excellent job of answering all of my questions, as I made my way through several different vehicle choices. He was very patient and gav Steve H did an excellent job of answering all of my questions, as I made my way through several different vehicle choices. He was very patient and gave me all of the time and space I wanted to think over my options. This was the second new vehicle I have purchased from this dealership, and both times were great experiences. Thanks! Also for my previous vehicle, Jeff M in the service department has been great to work with as well. Great group of people. More

Just a key replacement I needed to replace a lost key for keyless entry. To my surprise, part was in stock but the dealership was closing the next day for 2wks. I got my ca I needed to replace a lost key for keyless entry. To my surprise, part was in stock but the dealership was closing the next day for 2wks. I got my car towed (AAA), new key programmed, complimentary rid to the dealership, pleasant, professional, and efficient response from the service attendant. More

The ease of making a deal, being able to discuss finance options over the phone, finalizing numbers including my trade (subject to physical inspection), etc made it a no brained to drive from Va Beach to pu options over the phone, finalizing numbers including my trade (subject to physical inspection), etc made it a no brained to drive from Va Beach to purchase my new AT4. I loved the experience and I love my new 2020 GMC Sierra 1500 AT4. You absolutely should go and see Sahid my Salesperson, Shawn the GM & Bob the Sales Manager if you’re interested in a new or preowned vehicle. Thanks again for taking great care of me and having such a smooth & easy buying experience. More

My salesperson, Falom. was very responsive and very helpful. The sales team really pulled together and met my price, which was an excellent price for the used Honda that I purchased. I arrived to find helpful. The sales team really pulled together and met my price, which was an excellent price for the used Honda that I purchased. I arrived to find the car full of gas clean and ready to go. No hassle with trying to sell me add-ons. I live very far away so I can't say this would be my regular dealer but if I lived in the area it certainly would be More

Awesome experience. They service all makes and models and their hours are incredible to fit my schedule. They are open from 7 AM to 7 PM and open Saturday and Sunday as well. Their basic oil change cost less their hours are incredible to fit my schedule. They are open from 7 AM to 7 PM and open Saturday and Sunday as well. Their basic oil change cost less than Jiffy Lube and that includes the synthetic oil change. They also will pick up my car drop me off a loaner, service my car and return it back to me at charge. Best dealership in the Gainesville Manassas in Centreville area More