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Joyce Koons Buick GMC

Manassas, VA

4.5
1,090 Reviews

10660 Automotive Dr

Manassas, VA

20109

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Showing 1,090 reviews

July 28, 2020

Painless experience They were very fair and patient as I tried to make up my mind on which car I wanted. The entire process with very smooth. I really like Sahid Conteh h More

by Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahid Conteh, Roy Higashi
Jul 30, 2020 -

Joyce Koons Buick GMC responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, The Joyce Koons Buick GMC Team

July 25, 2020

Excellent as usual New concierge service is terrific! I've used service department since 1988 and bought two vehicles there. In last two months, I've had both of my Ko More

by digi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
Jul 29, 2020 -

Joyce Koons Buick GMC responded

We really appreciate your feedback, digi. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. - The Joyce Koons Buick GMC Team

July 23, 2020

I can’t say enough good things. I even traveled out of my way to deal with Joyce Koons. It was a fun experience buy our first family car. My wife is happy with her 2018 Honda Pilot. More

by Jpoore1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahid Conteh
Jul 28, 2020 -

Joyce Koons Buick GMC responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Joyce Koons Buick GMC! - The Joyce Koons Buick GMC Team

July 22, 2020

Another great experience! As expected :) We have purchased five cars from the Joyce Koons dealerships, and we have been Service Dept. customers since 2002. We have always felt important, valu More

by DMeeker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Carter, Tyson Farina, Steve Hughes, Angela Killinger, Joe Carroll, Jessie Bussard
Jul 27, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. - The Joyce Koons Buick GMC Team

July 19, 2020

"Another Satisfied Customer" Always a positive experience. Repairs are what they are. If you need it...you need it. But what you can count on at Joyce Koons, Buick, GMC is to get More

by Joedon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
Jul 22, 2020 -

Joyce Koons Buick GMC responded

Hi and thanks for your kind words! We appreciate Jeff as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! - The Joyce Koons Buick GMC Team

July 11, 2020

Roy was very helpful and courteous. He went above and beyond to help me find a car in my price range and was very straight forward about the added cost of taxes and registration. I will definitely go bac More

by Rhea.bockman
Recommend Dealer
Yes
Employees Worked With
Roy Higashi
Jul 15, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - The Joyce Koons Buick GMC Team

June 30, 2020

Phenomenal experience. Daymon and Flo are the greatest ever. Would highly recommend to any and everyone. A+++++ service! The Honda we purchased, excellent look and condition!! I have definitely found my n More

by jcunni37
Recommend Dealer
Yes
Employees Worked With
Daymon Good (5 star salesman), Flo Azo
Jul 06, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Joyce Koons Buick GMC Team

June 19, 2020

horrible/BEWARE recently bought a brand new 2020 GMC about month ago, well needless to say the vehicle has been in the shop/service department more than I have actual More

by shellyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
he apparently already quit. , Ruben Pillay
Jul 27, 2020 -

Joyce Koons Buick GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. - The Joyce Koons Buick GMC Team

June 11, 2020

It was very helpful , considerate, and professional One of the best experiences yet. The offer of a loaner car and the work being completed in timely fashion was excellent service. . Jessie Broussard is to More

by Bob Cilinski
Recommend Dealer
Yes
Employees Worked With
Jessie Bussard
Jun 15, 2020 -

Joyce Koons Buick GMC responded

We really appreciate your feedback, Bob. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, - The Joyce Koons Buick GMC Team

June 04, 2020

Service is great. They'll provide a ride service if Service is great. They'll provide a ride service if you need it. Very helpful in answering questions and no pressure to purchase anything you don More

by Joginder Singh
Recommend Dealer
Yes
Employees Worked With
Steve Hughes, Jessie Bussard
Jun 09, 2020 -

Joyce Koons Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Joyce Koons Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, - The Joyce Koons Buick GMC Team

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