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Joyce Koons Buick GMC

Manassas, VA

4.5
1,090 Reviews

10660 Automotive Dr

Manassas, VA

20109

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Showing 1,090 reviews

December 29, 2020

If you make plans for your next vehicle, purchase it here with Joyce Koons. Why? Because here they make the Impossible happen for you. In my case the vehicle I was looking for turned out very hard to get, b More

by Ralf Hesselbarth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hughes
Jan 04, 2021 -

Joyce Koons Buick GMC responded

Ralf, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! All the best, The Joyce Koons Buick GMC Team

December 21, 2020

Good service. People friendly. Basic service and found out needed alignment. Seems to be done well having no issues. Would like a better military discount. Prices are a bit steep for the work. More

by specialforces.cadre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bussard
Dec 28, 2020 -

Joyce Koons Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. All the best, The Joyce Koons Buick GMC Team

December 14, 2020

Great place to buy a car from the sales to the service department. I would recommend this dealership to anyone looking for a great deal. More

by antione_monroe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delroy Clarke Jr
Dec 17, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Joyce Koons Buick GMC Team

December 14, 2020

I was in the market for a used car for my daughter who’s in college when I came across a great deal at Joyce Koon Buick. I sent an email inquiry and a salesman, Delroy, contacted me right away and we made a More

by tonyawill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Carroll, Delroy Clarke Jr
Dec 17, 2020 -

Joyce Koons Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! - The Joyce Koons Buick GMC Team

November 30, 2020

Everyone at Joyce Koons was professional, courteous, and attentive to my needs. The entire process for buying a pre-owned car seemed to be well organized and efficient. Overall my experience was positive! More

by ebbylin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Falom Fitzgerald
Dec 03, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Joyce Koons Buick GMC Team

November 27, 2020

Buying any vehicle is stressful, especially when searching for the perfect pre-owned vehicle to match all of your family’s needs. I had the pleasure of working with Delroy Clark, Jr. After a long w More

by Bahama Civic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Thompson, Delroy Clarke Jr
Dec 02, 2020 -

Joyce Koons Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Delroy and Bob assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, The Joyce Koons Buick GMC Team

November 25, 2020

Everybody that works here is extremely helpful and very kind!! Made buying my first car much easier than I would have every expected, highly recommend!! More

by Gabby G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariame Djouara
November 23, 2020

Appointment were easy to schedule. Staff was professional and explained my service options. Service was quick and complete. I had a place to do work while I waited. More

by JohnS
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
Nov 30, 2020 -

Joyce Koons Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Joyce Koons Buick GMC Team

November 16, 2020

Tyson and his team have gone out of their way to make my experience with Joyce Koons as quality oriented as possible. The attention to detail and communication are exceptional. More

by MTCOakton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Farina
Nov 19, 2020 -

Joyce Koons Buick GMC responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Tyson and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! - The Joyce Koons Buick GMC Team

November 07, 2020

When I entering the showroom two weeks ago, I really did not know what I was looking for and when I will have it. The sales Consultant Roy Higashi started to chat with me, he is a great listener, and he sta More

by jinghome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Higashi
Nov 12, 2020 -

Joyce Koons Buick GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. - The Joyce Koons Buick GMC Team

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