Joyce Koons Buick GMC

Koons of Manassas is a very professional dealership! I Koons of Manassas is a very professional dealership! I got immediate response from an online inquiry, not only from the Sales Representative, Steve Koons of Manassas is a very professional dealership! I got immediate response from an online inquiry, not only from the Sales Representative, Steve but also the Sales Manager, Peter both wanted to earn my business. The Sales Representative, Steve Hughes set up an immediate appointment to view the vehicles that were of interest. Steve was knowledgable with all aspects of the vehicles and listened to all my vehicle wish list items for the car and to include my price ceiling. I was actually very fortunate to have Steve as my Sales Rep as the one vehicle that I was most interested in was on HOLD for another customer that evening; but the next morning that vehicle became avaialbe and he contacted me immediately and I actually got that specific vehicle. The finance representative Ronnie Jones a true professional and also very experienced. Ronnie presented all the financing options available to include the vehicle extended warranty that was of specific interest to my husband and me. I have to give this dearlership 5 stars ***** it was an exceptional and seamless transition from online inquiry to ownership of a Koons Certified Vehicle! Thanks I will certainly be coming to Koons of Manassas for all my maintenance and service needs; and also will gladly recommend Koons of Manassas to my friends, neighbors and co-workers. Sincerely submitted, JT More

My entire experience at Koons of Manassas exceeded my expectations! Andy, my sales rep, was extremely helpful and professional! He took his time to answer my questions and if he was unsure he wouldn't he expectations! Andy, my sales rep, was extremely helpful and professional! He took his time to answer my questions and if he was unsure he wouldn't hesitate to find an answer for me. He never made me feel overwhelmed or pressured to buy. Koons stayed true to their verbal quotes and I didn't feel like I was getting taken advantage of... like I have felt before during a car buying process. Honestly, from the first day I walked in the door at Koons I felt like one of the Family. More

Charles went out of his way to work with us and make sure he could make a new car work within our budget. He really went out of his way to find us exactly the car that we needed for a price that was within he could make a new car work within our budget. He really went out of his way to find us exactly the car that we needed for a price that was within our budget. He even went to another dealer to find a car when Koons didn't have one in stock. I have always received good service from Koons of Manassas, but Charles went above and beyond the call of duty. More

Great no pressure experience, test drove various vehicles, and worked with Sales Man for about a week until I knew it was the right vehicle for my needs. Nice job explaining the different processes vehicles, and worked with Sales Man for about a week until I knew it was the right vehicle for my needs. Nice job explaining the different processes and options - under coating, extended warranty etc. More

Customer service at Koon's was outstanding! The people Customer service at Koon's was outstanding! The people there were very helpful and most of all friendly and professional They were patient during my Customer service at Koon's was outstanding! The people there were very helpful and most of all friendly and professional They were patient during my initial decisions, letting me take charge of my purchase knowledgeable about their services and vehicles They made my experience purchasing a vehicle special and quickly became favorites in my book! Thanks to all that helped C Hancock More

Scheduled an appointment a week and a half in advance for the recall on my 2009 Pontiac G5. It took the staff 4 and a half hours for them to tell me that even though I had getting advance notice that the par the recall on my 2009 Pontiac G5. It took the staff 4 and a half hours for them to tell me that even though I had getting advance notice that the parts here unavailable till 4 days later. So had to waste another 4+ hours on another day to do the work. Great way to spend two Saturdays. More

We received friendly and courteous attention and every effort was made to satisfy our needs. When the vehicle we liked was not available in stock, one was located at another dealer's and brought in for o effort was made to satisfy our needs. When the vehicle we liked was not available in stock, one was located at another dealer's and brought in for our approval and acceptance. Every effort was made to meet our price expectations and all options were thoroughly explored. More

The purchase of my Buick Enclave was done professionally, efficently and effectivley. Andy was professional in demonstrating all features on the vehicle and working with the Sales Manager to provide feedbac efficently and effectivley. Andy was professional in demonstrating all features on the vehicle and working with the Sales Manager to provide feedback on my trade-in vehicle. Once the sales agreement was finalized, Andy made sure the vehicle was cleaned, my license plates were transferred, the gas tank filled, and the vehicle was prepared for my departure. More

We worked with a number of people. They were all friendly and tried to be helpful. However, we found they knew more about Hondas than Buicks. Some issues are still not resolved although, hopefully friendly and tried to be helpful. However, we found they knew more about Hondas than Buicks. Some issues are still not resolved although, hopefully they will be this weekend. Also the selection of Buicks was very limitted. More

Steve Hughes was incredible to work with. This is the 12th new car he has sold me. He also sold my children used cars on several occasions. Normal guy, no pushy sales techniques, answers all the question 12th new car he has sold me. He also sold my children used cars on several occasions. Normal guy, no pushy sales techniques, answers all the questions and works the financial deal to fit your requirements. Excellent financing options also. Steve is patient, knowledgeable, and easy to work with. I would highly recommend this dealership for both sales and service. Jim, the General Manager is so friendly and willing to do whatever it takes to please the customer. Highly recommend if you are in the market for a new or used car, go see Steve. More