Joyce Koons Buick GMC

They were a really easy group to talk to. After giving me the bad news as to what was wrong with my car, they then notified me that everything was covered under my extended warranty, which I didn't even k me the bad news as to what was wrong with my car, they then notified me that everything was covered under my extended warranty, which I didn't even know. There was no problem in giving me a loaner vehicle from Thursday to Tuesday while they worked on my vehicle. More

The nicest thing was -- no pressure. Steve was great and answered my questions, honestly. Frank provided quick and professional service on the financing of my Terrain. And, Pete ensured that I received ra answered my questions, honestly. Frank provided quick and professional service on the financing of my Terrain. And, Pete ensured that I received rapid, no-nonsense, service on my Terrain, including all protective sealants on the car. I am extremely satisfied. More

I do not have time to sit and write a review. That's why I go to Koons because they recognize that people are busy and they take very good care of you and insure that you don't spend any more time than nece I go to Koons because they recognize that people are busy and they take very good care of you and insure that you don't spend any more time than necessary waiting. They provide excellent customer service More

I purchased my new Acadia at a different dealership on the other side of the county so using this service center is more convenient. I was afraid they might treat me differently since I didn't purchase t the other side of the county so using this service center is more convenient. I was afraid they might treat me differently since I didn't purchase there but they treated me like royalty!! They were so nice, so organized, quick but thorough and really made my visit nice. They spent plenty of time trouble shooting my concerns and found a minor issue that I was shocked they had the parts to fix ASAP! Their waiting area is nice with wireless internet and a computer work room for more privacy. I will only use them in the future for my new GMC Acadia! More

Kevin Hall is fantastic. You have no idea how comforting it as, as a single woman, to be treated with respect when it comes to automotive repairs. Most places I've dealt with in the past treat w comforting it as, as a single woman, to be treated with respect when it comes to automotive repairs. Most places I've dealt with in the past treat women as 'air heads' in the least and as talking 'nonsense' at the most when we try to explain the problem with the car. I have never felt like that with Mr. Hall. He is always respectful, asks intelligent questions and always explains, in details, what was wrong with the car and what they did to fix it. He is always warning me about repairs or service coming due on the car and even spotted a potenial driving hazard when he discovered a broken engine mount on my car recently. What a pleasure it is to work with Koons/Mr. Hall. I won't be going to any other shops from now on. Koons gets all my business and I'll be buying my next Buick from there too! More

Thinking back about my last service visit with Jeff Miller. Jeff has been giving the McKelvey family great service for the last twenty years. And the price is right, please keep sending us coupons. Miller. Jeff has been giving the McKelvey family great service for the last twenty years. And the price is right, please keep sending us coupons. Jeff is the best, and he gets our truck in/out quickly. More

It was a pleasure meeting and working with your staff at the Koons of Manassas. Our sales person Charles Carlson was very patience and polite with us. I think that we had been to the showroom about three ti the Koons of Manassas. Our sales person Charles Carlson was very patience and polite with us. I think that we had been to the showroom about three times and last time was a charm. Thank you making our new GMC Acadia purchase a success. Without a doubt we would refer family, friends,neighbors and co-workers to your dealership. Very Respectfully, Ronnie and Eva Watkins More

Jeff miller and staff do a wonderful job taking care of my family and my pontiacs. I always bring my auto service needs to Koon's, and no matter how small or big they do a super job, explain everything, a my family and my pontiacs. I always bring my auto service needs to Koon's, and no matter how small or big they do a super job, explain everything, and follow up. A true model of customer service. More

I had my previous Buick serviced at Koons of Manassas and found them to be an outstanding service provider. My decision to purchase a new Buick at Koons was based strictly on my previous experiences in deal found them to be an outstanding service provider. My decision to purchase a new Buick at Koons was based strictly on my previous experiences in dealing with them, as I had received numerous same type mailer offers from other area and state Buick dealers. From new Buick selection, to price determination and new Buick purchase the entire sales staff were friendly, courteous and professional in each aspect of the transaction. All documents were fully explained and presented in an up front manner. I received a thorough orientation on the features of the new vehicle before leaving the dealership. I especially appreciated the comparatively short period of time that it took to purchase the vehicle, which was due in large part to the efforts of Frank Thomas. More

I am a long time customer, ten years, and have purchased several New Cars from Koons and have all of my vehicles serviced at Koons of Manassas. Everyone, with whom I've had contact, has been very Friendly, several New Cars from Koons and have all of my vehicles serviced at Koons of Manassas. Everyone, with whom I've had contact, has been very Friendly, Knowledgeable, and Helpful, especially my Service Writer, Mr. Kevin Hall. I will continue to patronize Koons. More