Joyce Koons Buick GMC

Koon's is a family business and we have always bee traeted well by the GMC dealership. Sometimes the waitime can be annoying however they are trying to help other customers. So when it's my turn they traeted well by the GMC dealership. Sometimes the waitime can be annoying however they are trying to help other customers. So when it's my turn they're attentive and helpful. THis dealr has services my car siunce i bought it from them. More

I had an oil change and tire rotation done on my 2009 Pontiac G8 on Friday, 13 May 2011 as I was heading out of town on a long trip the next day. Just to be sure, I checked the oil level right before le Pontiac G8 on Friday, 13 May 2011 as I was heading out of town on a long trip the next day. Just to be sure, I checked the oil level right before leaving early on 14 May and discovered that it was about two quarts low! Fortunately, I had enough Mobile One synthetic oil on hand to get the oil level into the "safe" range as I did not have time to take the car back to Koons. My 2003 GMC Sierra as well as my G8 were purchased at Koons and I have not had any issues with service up to now. However, the error regarding the oil change is inexcusable and I can no longer trust them to work on any of my GM vehicles. More

Koons GMC is excellent in so many ways. Everyone I deal with is very professional. Kevin always delivers my vehicle in a timely manner and explains exactly what the car needs and what it may need in the fu with is very professional. Kevin always delivers my vehicle in a timely manner and explains exactly what the car needs and what it may need in the future. I really appreciate the coupons on their website because they make the costs more manageable. I highly recommend Koons Manassas as a dealership that is top notch and can be trusted. More

Jeff Miller represnts the very best in what a customer looks to a dealership for. He is sincere, friendly and very thorough in determining what needs doing and following through on schedule. He's the reas looks to a dealership for. He is sincere, friendly and very thorough in determining what needs doing and following through on schedule. He's the reason that I keep returning to Koons. Ed Yablonski More

The purchase of our new Buick Enclave was handled professionally. All our needs were meet and the new car buying experience was not difficult. We felt the purchase price was fair and we did not hav professionally. All our needs were meet and the new car buying experience was not difficult. We felt the purchase price was fair and we did not have to go throw the dreaded haggling drill. We look forward to using the well-rated service department in the years to come. More

Every interaction that I have had over the past four years with the Joyce Koons GMC service department has been excellent. Every member of the staff that I have interacted with on this and previous visi years with the Joyce Koons GMC service department has been excellent. Every member of the staff that I have interacted with on this and previous visits have been professional, trustworthy and helpful. More

Auto Battery failed. Jump started vehicle and drove to dealership. Having previously purchased the batter in vehicle 4 yrs to date was suprised to hear that it is/was covered by parts for life of ownersh dealership. Having previously purchased the batter in vehicle 4 yrs to date was suprised to hear that it is/was covered by parts for life of ownership warranty. Battery was replaced at no charge. Timely replacement, completed satisfied. More

The visit was a great experience. Started as a visit to service and turned into an all day event in Sales! We purchased a used car and Leased a new vehicle. I would say the procedure was awfully lengthy service and turned into an all day event in Sales! We purchased a used car and Leased a new vehicle. I would say the procedure was awfully lengthy . But it was a two vehicle purchase/lease transaction! Amy is an amazing sales person, enjoyed our time with her and the team. Thank you! More

Originally, back in 2010, I was impressed by this dealership due to my prior purchases at other stores in the Koons chain. This store didn't fail to meet my expectations. Peter went out of his wa dealership due to my prior purchases at other stores in the Koons chain. This store didn't fail to meet my expectations. Peter went out of his way to locate and bring in the auto I wanted. All of the employees mentioned have given me exceptional assistance in this purchasse or the prior one. Wade and Matt have been particularly helpful in this sale. More

I liked that I was able to talk with the mechanic before he began his work on my truck. That was helpful and made me feel confident that we were on the same page............................................. he began his work on my truck. That was helpful and made me feel confident that we were on the same page........................................................................................... More